Merchant Chargeback Analyst jobs in Minnesota

Viking Client Services continues to experience exponential growth and is seeking a Compliance Analyst. Viking Client Services is a nationwide privately held financial services company established in 1969 that provides superior service in the areas of receivables management, billing and subrogation, and third party payment processing services. The Company places a high value on integrity and a commitment to excellence by offering innovative solutions specific to client needs.

As a key member of Viking’s Compliance Department in the mitigation of risk for the company. This role requires cross-functional collaboration with all divisions of the company which includes the payment processing division, which offers ACH, RCC, and debit/credit processing services, the insurance billing services division, and the collection services division. We’re looking for a person who is able to add value as an individual contributor to the team's objective of protecting the company by meeting regulatory requirements, client expectations, and company goals.

In addition to a competitive salary, Viking Client Services offers a comprehensive compensation package which includes vacation, sick time, medical, dental, vision insurance, short term, long term disability, life and accident insurance and 401(k) with employer match.

Responsibilities:

• Participate in ongoing risk assessment processes and assist in developing and executing a dynamic audit plan and reporting to address high-risk merchants and functions.
• Develop valuable and positive relationships with cross-functional teams by executing efficient audit work and offering suggestions to enhance risk and compliance management.
• Remain current on industry, federal regulations, state laws, client requirements, and company policy. Monitor and track applicable laws and regulatory changes impacting payments.
• Assist in the continual development and maintenance of operational procedures that align to regulatory requirements and changes.
• Responsible for forms, disclosures, and agreements review to meet compliance requirements.
• Track, report, and interpret metrics.
• Act as a primary point of contract by regularly communicating with client(s) via email, phone, or video conference as needed, escalating issues department head(s) when needed.
• Maintain program documentation (standard operating procedures, policies, workspaces, resources, etc.)
• Work directly with merchants on due diligence requirements and audits.
• Complete annual, quarterly, and monthly reviews and audits.
• Compile monthly reporting and trending analysis.
• Create annual and ad hoc reports of high-risk payment clients.
• Evaluate processes to confirm compliance, document deficiencies and escalate results using sound judgment to department heads.
• Participate in onboarding of new merchants, including reviews of application submission, questionnaire responses, and merchant background.
• Manage the payments quarterly newsletter process including content and distribution.
• Audit call center activities including letters sent, correspondence received, and complaint processing and facilitate remediation.
• Assist internal teams with special projects and assignments.
• Other duties as assigned

Qualifications:

Education/Experience: A four-year degree, preferably in business/finance, or a two-year degree with experience within merchant underwriting and/ACH industry.

Desired Skills: Detail oriented, critical thinker, organized, self-motivated, problem solver, able to work independently, effective communication and writing skills and impeccable integrity. Intermediate skills in Outlook, Word, Excel, and PowerPoint.

Accredited ACH Professional (AAP) certificated is desired.

www.vikingservice.com