Merchant Chargeback Analyst jobs in California

Description

Who We Are: 

FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs.

What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location.

If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family!

Recent Achievements Speak Louder Than Words:

•  2023 - American Banker - "Top 5" Community Bank in the Country #4 
•  2023 - OTCQX - Best 50 Companies #3 
•  2023 - 5-star Rating Bauer Financial 

What You Should Expect While Working at FFB:

• Company ownership through our Employee Stock Ownership Program (ESOP)
• A friendly, close-Knit work culture that encourages growth 
• Opportunities to Participate in Community Networking Events 
• Benefits Package

o Medical/Dental/Vision

o Life Insurance

o Paid Vacation

o 401(k) Retirement Plan

o Training & Development

o Tuition Reimbursement

o Employee Assistance Program

o Internal Job Posting & Referral Program

Ideal Candidate: 

FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways: 

• Teamwork – We collaborate, hold each other accountable, and win together. 
• Relationship – We are trustworthy, transparent, and respectful. 
• Authentic – We are humble, vulnerable, and we speak up. 
• Commitment – We are owners...Be hungry, responsive, and have a sense of urgency.

About the Position:

The BSA Analyst II /Merchant supports the Compliance Officer in the implementation and administration of the BSA compliance program. The BSA Analyst II /Merchant performs various quality control reviews and monitoring pertaining to the Bank Secrecy Act, USA PATRIOT Act, Anti-Money Laundering Program, OFAC and Customer Identification programs using industry standards and regulatory guidance within Merchant Services to ensure the bank’s compliance efforts are maintained on a daily basis. 

Essential Duties: 

• Maintains a proficient knowledge of the current BSA and all related anti-money laundering and OFAC regulations.
• Maintains proficient knowledge of all federal and state laws and regulations.
• Maintains sufficient knowledge of card brand rules and requirements for BSA/CFT monitoring.
• Maintains a working knowledge of the bank’s policies and procedures.
• Assists Compliance Manager/BSA Officer in management of regulatory and card brand audits and exams and due diligence requests related to BSA/AML/CFT
• Monitors BSA/AML/CFT merchant services software alerts, trends and potential unusual or suspicious activity for merchants and ISOs. 
• Prepares and files Suspicious Activity Reports (SARs), as appropriate, based on alerts and referrals.
• Maintains supporting documentation for all SARs and potential SARs.
• Performs timely periodic review and analysis of high-risk merchants and ISOs. Maintain all files.
• Manages and tests bank card partners terminated merchants for SAR filings and OFAC.
• Creates monthly reports for the Compliance Manager in the following areas:
• ISO reviews
• High risk merchant reviews
• SARs and PSARs filed from UARs received
• Results of bank card testing.
• Provides feedback to the Compliance Manager/BSA Officer for potential control weaknesses, staff training needs, policy or procedure enhancements and/or ongoing system errors.
• Monitors regulatory updates as related to BSA/AML/CFT, including FinCEN, OFAC, FDIC, card brands and other regulatory agencies. 
• Monitors record retention.
• Assists in the development of bank forms, notices, bulletins, and procedures to maintain compliance with BSA/AML/CFT bank card regulations.
• Assists in the preparation and update of the BSA Risk Assessment, BSA policies and procedures.
• Assists in the administration of the BSA/AML/CFT bank card software monitoring system.
• Assists bank staff with BSA/AML related questions or research.
• Assists with special projects as directed.
• Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action. 
• Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations, and adhere to Bank Secrecy Act (BSA) responsibilities that are specific to the position.
• Follows policies and procedures; complete administrative tasks correctly and on time, including mandatory Bank Compliance Training; supports the Bank’s goals and values; benefits the bank through outside activities.
• Treats people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.

Requirements

• Bachelor’s degree in business, finance, economics, or another related field preferred. 
• ACAMS or similar certification required. 
• 5-7 years of banking and/or bank card experience required:
• Experience working with acquiring bank for Merchant payments.
• Experience working with Merchant Independent Sales Organizations(ISO)
• Experience working the Fintech software solutions where payments are processed.
• Third Party Payment Processors
• Third Party Senders
• Advanced knowledge of BSA/AML/CFT monitoring software.
• Advanced organizational and personal skills.
• Ability to manage multiple BSA related tasks.
• Excellent attention to detail and analytical skills.