Merchant Card Customer Service Representative jobs in West Palm Beach, FL

Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Warrior Service Company LLC
  • Beach, FL FULL_TIME
  • Job Summary:

    Our Amazing Customer Care Team provide patients (Veterans and retail customers) as well as VA Officials with courteous customer service in person, over the phone, or via emailing in. They strive to retain present customers and develop new business by extending professional and efficient service and suggesting additional services and products to serve customers’ needs. Our Ideal Candidate has prior experience in within the Dept. of Veterans Affairs, Oxygen or DME Scripts.

    Essential Duties & Responsibilities:

    • You will Receive and confirm new orders from VA Hospitals or retail customers via fax/email/call and enter them accurately to Sales force within 4 hours of the receipt of the order. Exercising independent judgement as, emergency orders must be entered and confirmed within 30 minute of the receipt of the order.
    • You will make initial contact to the new patients to confirm address, phone number, and acquire an emergency/secondary back up contact number.
    • You will contact the patients with emergency orders within 4 hours and schedules the home visit/delivery within 8 hours.
    • You will answer calls and address them accordingly; otherwise transfers them to pertaining department.
    • You will provide patients (Veterans and other retail customers) and VA Officials with courteous customer service in person, over the phone, or via emailing in.
    • You will provide timely resolution of customer complaints, concerns, and inquiries and record them in the complaint log.
    • You will record adequate notes in the Customer Relationship Management platform of Salesforce. Please don’t forget to set reminder notifications in Salesforce to do the required follow ups.
    • You will call the patients with completed service appointment of the assigned service territories of the previous day to conduct Patient Survey for Quality Assurance.
    • You should respond effectively to customers rejecting their orders, determining the reason and offering possible alternatives.
    • You will prepare reports and correspondence as instructed by the supervisor.
    • You should process and provide adequate response to the daily emails to main order intake, as well as the assigned work email.
    • If the assigned tasks were completed before end of the day, or the employee has low number of tasks to do in any days, they do immediately inform the supervisor. The supervisor may decide on assigning additional tasks to the employee.
    • Be prepared to perform other related duties as assigned by management.
    • Communicate with the Technicians/Drivers to resolve any scheduling or home delivery concerns.

    Ability to commute/relocate:

    • West Palm Beach, FL 33413: Reliably commute or planning to relocate before starting work (Required)

    Schedule: Other (Rolling Schedule between 8 and 11 AM)

    Work Location: On Site

    Job Type: Full-time

    Pay: $17.00 - $25.00 per hour

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Paid time off
    • Parental leave
    • Vision insurance

    Experience level:

    • 5 years

    Shift:

    • 8 hour shift
    • Day shift

    Weekly day range:

    • Monday to Friday

    Work setting:

    • In-person
    • Office

    Experience:

    • Customer Support & Client Services Occupations: 4 years (Preferred)

    Work Location: In person

  • Just Posted

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Customer service representative
  • Gotham City LA
  • North Palm Beach, FL FULL_TIME
  • Customer Service Representative (CSR) - Join Our Team! As a Customer Service Representative, you play a pivotal role as the primary liaison between our valued clients and customers. Your responsibilit...
  • 19 Days Ago

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Customer service representative
  • Dick's Sporting Goods, Inc.
  • Deerfield, FL FULL_TIME
  • Customer Support / Remote - Anywhere in U.S. / Up to $46.2K per year / Benefits - As a Customer Service Rep you'll : Assist Athletes with situations related to product inquiries, gift card and ScoreCa...
  • 19 Days Ago

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Customer service representative
  • Carenet Health
  • Loxahatchee, FL FULL_TIME
  • Provide customer-focused care and guidance on the phone or online; Document all customer interactions via management software...Hiring Fast > Last updated : 2024-03-07
  • 19 Days Ago

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Customer service representative
  • Allstate Insurance Agency - Peter Stockwell
  • Hobe Sound, FL FULL_TIME
  • Benefits : Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development Job Description The Customer Service Representative at Allst...
  • 19 Days Ago

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Customer service representative
  • FYZICAL Therapy and Balance Centers
  • Stuart, FL FULL_TIME
  • If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in S...
  • 19 Days Ago

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0 Merchant Card Customer Service Representative jobs found in West Palm Beach, FL area

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Customer Service Representative
  • Dexter Axle
  • West Palm Beach, FL
  • Overview: Dexter, a premier manufacturer and distributor of axles, suspension, brakes, doors, venting products, trailer ...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative
  • TEN Ventures LLC
  • West Palm Beach, FL
  • Job Description Job Description Benefits/Perks Competitive wages Career Growth Opportunities Ongoing training Employee D...
  • 3/29/2024 12:00:00 AM

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Client Service Associate
  • Strategic Asset Management (SAM) Group
  • Pompano Beach, FL
  • Client Service Associate – Strategic Asset Management (SAM) Group SAM Group, a well-established investment firm located ...
  • 3/28/2024 12:00:00 AM

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Client Service Associate
  • SAM Group
  • Pompano Beach, FL
  • Job Description Job Description SAM Group, a well-established investment firm located in Pompano Beach, FL, is seeking a...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • BUGS BYTE
  • West Palm Beach, FL
  • We Hire Vets! Customer Service Representatives - Job Explanation Who we are ... Hulett Environmental Services is a famil...
  • 3/27/2024 12:00:00 AM

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Registered Client Service Associate
  • Raymond James Financial Incorporated
  • Palm Beach Gardens, FL
  • Job Summary Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial S...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • HotelPlanner
  • West Palm Beach, FL
  • Job Description Job Description We are seeking a Customer Service Representative to join our team! You will be responsib...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • Altec Industries, Inc.
  • West Palm Beach, FL
  • Your Organization CUSTOMER SERVICE REPRESENTATIVE Altec is an industry leader, providing equipment to electric utilit...
  • 3/26/2024 12:00:00 AM

West Palm Beach is a city in and the county seat of Palm Beach County, Florida, United States. It is located immediately to the west of the adjacent Palm Beach, which is situated on a barrier island across the Lake Worth Lagoon. The population was 99,919 at the 2010 census. West Palm Beach is a principal city of the Miami metropolitan area, which was home to an estimated 6,158,824 people in 2017. It is the oldest incorporated municipality in Greater Miami, having been incorporated as a city two years before Miami in November 1894. West Palm Beach is located approximately 68 miles (109 km) nort...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Representative jobs
$32,700 to $43,901
West Palm Beach, Florida area prices
were up 1.5% from a year ago