Merchant Card Customer Service Representative jobs in West Fargo, ND

Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)

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Customer Service (Debit Card) - Part Time Days
  • Five Star Call Centers
  • Remote, ND PART_TIME
  • We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.

    This particular project is assisting clients with inquiries on debit card incentives, orders, and balances. 

    This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, and Wyoming.

    Qualifications

    • Previous 1 year customer service or customer support experience preferred
    • Previous 1 year call center or office background experience a plus
    • Basic computer skills
    • Quick learner and able to work independently
    • Type 35 words per minute accurately
    • Strong phone and verbal communication skills along with active listening
    • Must be 18 years of age
    • A background check applicable with state and federal laws will be required

    Responsibilities

    • Manage large amounts of inbound calls in a timely manner
    • Follow communication "scripts" when handling different topics
    • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
    • Access company and client resources provided to accurately handle the call
    • Seize opportunities to upsell products when they arise
    • Skillfully change from one task to another without loss of efficiency or composure
    • Be available at your desk, maintaining punctuality and attendance at all scheduled times
    • Remain positive and professional in all customer interactions
    • Flexibility to cross train as requested

    Pay & Benefits

    • Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) 
    • Work hours - Shifts between 7:00am-5:00 pm (CST) ; Work Days - Mon-Fri
    • Paid Training - typically 1 week in length from 8:00am-5:00pm (CST)
    • Status - Part Time see details below:
    • Option 1: (20-25 hours per week) Must work Monday's and 3/28/24-3/29/24 and 4/1/24-4/2/24
    • Option 2: Must work the last 4 business days of the month and the first 6 business days of the month.  (10 days a month at minimum of 4 hour shifts for 40 hours per month) 

    Bring Your Own Device (BYOD) - This position requires you to provide your own equipment and workspace.  

    • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) 

    Hardware/Software Requirements:

    • Processor: Intel® Core™ i5 5200 Series or greater
    • Memory: 8GB on Windows 8.1 / 10 64 bits
    • Screen Resolution: 1280x768 or higher, 1 monitor required (dual monitors preferred)
    • USB headset
      • Click here for an example
    • No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
    • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
    • Firewall must be enabled (Will be checked prior to allowing login to system)
    • Click her for the BYOD policy for full detailed list of requirements

    The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job.  Click here to read the full description.

    NOT YOUR ORDINARY CALL CENTERᵀᴹ

  • 23 Days Ago

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Customer Service Representative Weekends
  • Planet Fitness - PF Baseline Fitness
  • Moorhead, MN FULL_TIME
  • Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective m...
  • 20 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Sisseton, SD FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 21 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Valley, ND FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 22 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Bemidji, MN FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 22 Days Ago

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Customer service representative
  • Patterson
  • Fargo, ND FULL_TIME
  • Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing...
  • 24 Days Ago

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0 Merchant Card Customer Service Representative jobs found in West Fargo, ND area

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Customer Service Representative
  • Big I Minnesota
  • Lake Park, MN
  • Job Description Klein Insurance is seeking an individual who aligns with our core values of being open-minded, hard work...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative - PT 7am - 3pm
  • careermount.com
  • West Fargo, ND
  • Store 2746414: 1210 13th Avenue East, West Fargo, North Dakota 58078 **Customer Service Representative** We want you to ...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative, Sanford Health
  • Sanford Health
  • Fargo, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Integreon, Inc.
  • Fargo, ND
  • ** Integreon Managed Solutions, Inc** ** Customer Service Representative** Fargo, ND 58104 **Job Title:** Workflow Coord...
  • 3/27/2024 12:00:00 AM

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Lead Customer Service Representative- Fargo, ND
  • Aramark Uniform
  • Fargo, ND
  • ** Lead Customer Service Representative- Fargo, ND** **Job Category****:** Service Professional **Requisition Number****...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative - Mornings
  • careermount.com
  • Fargo, ND
  • Store 2746454: 1020 19th Avenue N, Fargo, North Dakota 58102 **Customer Service Representative** We want you to join our...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Beyond Finance
  • West Fargo, ND
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental, and vision / PTO / 401k matching / C...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Garner Health
  • West Fargo, ND
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/24/2024 12:00:00 AM

West Fargo is a city in Cass County, North Dakota, United States. It is, as of the 2017 Census Estimates, the fifth largest city in the state of North Dakota with a population estimated at 35,708, and it is one of the state's fastest growing cities. West Fargo was founded in 1926. The city is part of the Fargo-Moorhead, ND-MN Metropolitan Statistical Area. West Fargo is located at 46°52′18″N 96°53′42″W / 46.87167°N 96.89500°W / 46.87167; -96.89500 (46.871749, -96.894966). According to the United States Census Bureau, the city has a total area of 14.72 square miles (38.12 km2), of which, 14...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Representative jobs
$31,454 to $42,228
West Fargo, North Dakota area prices
were up 0.8% from a year ago