Merchant Card Customer Service Representative jobs in Texarkana, AR

Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)

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Customer Service (Debit Card) - Part Time Days
  • Five Star Call Centers
  • Remote, LA PART_TIME
  • We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.

    This particular project is assisting clients with inquiries on debit card incentives, orders, and balances. 

    This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, and Wyoming.

    Qualifications

    • Previous 1 year customer service or customer support experience preferred
    • Previous 1 year call center or office background experience a plus
    • Basic computer skills
    • Quick learner and able to work independently
    • Type 35 words per minute accurately
    • Strong phone and verbal communication skills along with active listening
    • Must be 18 years of age
    • A background check applicable with state and federal laws will be required

    Responsibilities

    • Manage large amounts of inbound calls in a timely manner
    • Follow communication "scripts" when handling different topics
    • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
    • Access company and client resources provided to accurately handle the call
    • Seize opportunities to upsell products when they arise
    • Skillfully change from one task to another without loss of efficiency or composure
    • Be available at your desk, maintaining punctuality and attendance at all scheduled times
    • Remain positive and professional in all customer interactions
    • Flexibility to cross train as requested

    Pay & Benefits

    • Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) 
    • Work hours - Shifts between 7:00am-5:00 pm (CST) ; Work Days - Mon-Fri
    • Paid Training - typically 1 week in length from 8:00am-5:00pm (CST)
    • Status - Part Time Regular or Temporary see details below:
    • Option 1: (16-25 hours per week) Must work Monday's and 3/28/24-3/29/24 and 4/1/24-4/2/24
    • Option 2: Must work the last 4 business days of the month and the first 6 business days of the month.  (10 days a month at minimum of 4 hour shifts for 40 hours per month) 
    • Option 3: Work 16 hours per week, must be available to work Mondays and Tuesdays.

    Bring Your Own Device (BYOD) - This position requires you to provide your own equipment and workspace.  

    • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) 

    Hardware/Software Requirements:

    • Processor: Intel® Core™ i5 5200 Series or greater
    • Memory: 8GB on Windows 8.1 / 10 64 bits
    • Screen Resolution: 1280x768 or higher, 1 monitor required (dual monitors preferred)
    • USB headset
      • Click here for an example
    • No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
    • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
    • Firewall must be enabled (Will be checked prior to allowing login to system)
    • Click her for the BYOD policy for full detailed list of requirements

    The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job.  Click here to read the full description.

    NOT YOUR ORDINARY CALL CENTERᵀᴹ

  • 11 Days Ago

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Customer Service Representative
  • United Engines
  • Shreveport, LA FULL_TIME
  • Essential Duties and Responsibilities include the following. Any one position may not include all of the listed duties, nor do all of the listed examples include all tasks which may be found in positi...
  • 19 Days Ago

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Customer service representative
  • Garner Health
  • Texarkana, AR FULL_TIME
  • Member Service / Remote - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll : Become an expert on Garner's product, operations, and the needs of members; Deliver amazing service...
  • 19 Days Ago

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Customer Service Representative
  • Siegel Group Nevada Inc
  • Shreveport, LA FULL_TIME
  • Customer Service Representatives are often the first staff members that current, new or prospective residents meet. This is the only opportunity to make a positive first impression ESSENTIAL FUNCTIONS...
  • 19 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Dierks, AR FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 20 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Fouke, AR FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 20 Days Ago

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0 Merchant Card Customer Service Representative jobs found in Texarkana, AR area

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FT Customer Service Representative (Work From Home)>
  • Guild Mortgage Company
  • Texarkana, TX
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $23 per hour / Medical, dental, vision, & life / 401k match...
  • 3/27/2024 12:00:00 AM

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Bilingual (Spanish) Insurance Customer Service Rep
  • StaffMyAgency LLC
  • Texarkana, TX
  • Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the rol...
  • 3/27/2024 12:00:00 AM

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Retail Customer Service
  • Ezcorp Inc
  • Texarkana, TX
  • We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to st...
  • 3/27/2024 12:00:00 AM

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FT Customer Support Representative (Work From Home)>
  • CrossFit
  • Texarkana, AR
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $27 per hour + bonus / Full benefits - As a Customer Suppor...
  • 3/27/2024 12:00:00 AM

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FT Customer Experience Representative - Work From Home>
  • Ancient Nutrition
  • Texarkana, AR
  • [Customer Service / Remote] - Anywhere in U.S. / $18.97 per hour / Health, dental & vision / PTO - As a Customer Experie...
  • 3/27/2024 12:00:00 AM

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Cashier - NIGHTS
  • Road Ranger LLC
  • New Boston, TX
  • Road Ranger is looking for an overnight cashier to join the team at our New Boston, TX location! Road Ranger is GROWING!...
  • 3/26/2024 12:00:00 AM

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Patient Access Representative - Admitting - Full Time
  • CHRISTUS Health
  • Texarkana, TX
  • Description Summary: Patient Access Representatives facilitate a welcome and easy access to the facility and are respon...
  • 3/25/2024 12:00:00 AM

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FT Customer Service Representative - Work From Home>
  • TridentCare
  • Texarkana, TX
  • [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k - As a Customer Service Re...
  • 3/24/2024 12:00:00 AM

Texarkana is a city in Arkansas and the county seat of Miller County. The city is located across the state line from its twin city, Texarkana, Texas. The city was founded at a railroad intersection on December 8, 1873, and was incorporated in Arkansas on August 10, 1880. Texarkana (together with its Texas counterpart) is the principal city of the Texarkana metropolitan area, which is ranked 274th in terms of population in the United States with 150,098 in 2016 according to the United States Census Bureau. Located within the Ark-La-Tex subregion of Southwest Arkansas, Texarkana is located in th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Representative jobs
$30,555 to $41,022
Texarkana, Arkansas area prices
were up 1.2% from a year ago