Merchant Card Customer Service Representative jobs in Santa Clara, CA

Fremont Bank founded in 1964, is one of the oldest independently owned banks in the Bay Area and is one of the top-rated mid-tier banks in the nation. Voted a Top Workplace for 2022 and for the past twelve consecutive years, Fremont Bank has an immediate opening for an Intern – Card Service Representative in Livermore, CA.

Intern Overview Program

Fremont Bank offers students an exciting insider’s view of Fremont Bank’s operations and provides an opportunity to explore the many career opportunities within the bank.  Our Summer Internship program is designed to develop future financial leaders and enhance academic learning. The Fremont Bank Intern program is aimed at fostering and ensuring equal opportunity. 

Department Overview

Card Services Department manages all FB Debit Cards processing, Debit Card Parameters for Debit Cards, ATM Machines, Business Credit Card Legacy Platform (TIB), Fiserv EFT Card Processing, Rewards Platform, Mastercard relationship and Risk Management. 

Position Overview

The Intern is responsible for timely and accurate execution of all functions as they relate to processing of debit/credit cards and ATM driving.

Role and Responsibilities

• New card processing and card maintenance
  
• Review daily reports for accuracy of customer and product information and perform quality checks on debit card portfolio
  
• Assist with posting, reconcilement and research exception transactions associated with account adjustments and ATM cash vault balancing
  
• Assist with auxiliary products/services inquiries from the branches and Call Center- Digital Wallets, Card Valet, text alerts etc.
  
• Work directly with Fremont Bank Fraud Team to minimize and mitigate potential losses
  
• Provide backup assistance in understaffed situations and work with the team to ensure all departmental duties and goals are met.
  
• Comply with applicable federal, state, local, government regulations and adhere to the debit/credit card brand guidelines
  
• Recommend change to improve processes and resolve recurring variances
  
• Assist on various projects
  

Minimum Qualifications

• Prefer someone studying in Business Administration, concentration in accounting, management or computer science
  
• Must possess strong problem-solving skills
  
• Proficient in MS Word, Excel, and Outlook
  
• Ability to follow both written and verbal instructions
  
• Solid written and verbal/telephone communication skills
  
• Ability to work independently, efficiently and possess strong organizational and prioritization skills
  
• Ability to work in a fast-paced environment and adapt to change
  
• Strong team player who is flexible to change and uses critical thinking skills to contribute to changes in departmental goals

Eligibility and Requirements

Only individuals possessing outstanding character, a high degree of motivation, and the willingness to learn will be selected. 

To be considered, students must meet the following qualifications:

• Candidate should be taking upper division courses (junior or senior year)
  
• Candidate should express interest in working in a related field that supports financial services, after graduation
  
•  Candidate should be in good academic standing with a GPA of 3.0 or higher
  
• Candidate must be returning to their campus following the program
  
• Have a reliable means of transportation to and from the workplace
  
• Have excellent customer services/client focus, teamwork, and collaboration
  
• Ability to write and communicate effectively and have solid attention to details
  
• Experience in administrative/office support and phone skills
  
• Knowledgeable in using Microsoft Offices including Word, Excel (pivot tables, charts); PowerPoint, Visio and Outlook
  
• Experience in research, analysis and statistical data are a plus

What to Expect

• Gain processing of debit/credit cards and ATM knowledge