Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)
PaymentCloud Merchant Services is one of the fastest-growing ISO's (Independent Sales Organizations) in the country and this is your opportunity to work in the great atmosphere of a dynamic payments company.
PaymentCloud Merchant Services specializes in setting up businesses of all sizes and types with the ability to accept credit cards for the products and services they sell. Accepting credit cards for any business is essential in today's economy and this market is expanding every day. We are currently seeking 1 HIGHLY MOTIVATED candidate for our Customer Support Administrative Team. The customer support candidate is the link between business owners and banks, enabling the smooth running of the payments side of their business. This is an essential part of our organization as we are the last step before merchants are able to use our services and process payments.
We are looking for individuals who can be multifaceted and detail-orientated to accomplish the job. You will need to possess good communication skills over the phone and via email in order to communicate directly and effectively with our merchants, business partners, and team members.
This position will provide the training and support to nourish the knowledge and growth required to take advanced roles in partnerships and relationship management.
What we offer:
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Responsibilities:
Skills Needed
Desired Skills & Experience:
This is an in-office position.
The hiring salary range for this position applies to California. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.
Job Type: Full-time
Benefits:
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