Merchant Card Customer Service Representative jobs in Ohio

Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)

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Customer Service & Support Specialist
  • ELECTRONIC MERCHANT SYSTEMS LLC
  • Cleveland, OH OTHER
  • Job Details

    Level:    Entry
    Job Location:    Corporate Office - Cleveland, OH
    Position Type:    Full-Time/Part-Time
    Education Level:    High School Diploma
    Salary Range:    Undisclosed
    Travel Percentage:    No Travel
    Job Shift:    Day
    Job Category:    Customer Service

    Description

    Required Duties and Responsibilities:

    • Respond to incoming phone calls, emails and chat from EMS merchants
    • Provide your customer with an exceptional experience and drive client satisfaction
    • Use compassion in helping upset customers and helping them through the issues they are experiencing while maintaining composure in stressful situations
    • Provide accurate information and guidance to manage your customer’s expectations and to help them understand their accounts

    Qualifications:

    • Passion for high levels of Customer Service
    • Desire to be a punctual team player
    • Attention to Detail
    • Basic aptitude for troubleshooting hardware, software and communication issues
    • Ability to navigate a computerized data entry system (training is provided)

     

    Job Benefits:

    • On the Job training program
    • Business casual dress code
    • Excellent location in Tower City
    • Medical, Dental and Vision insurance available after 90 days of employment
    • 401K program available after 180 days of employment

     


  • 15 Days Ago

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Customer Service Representative - Part Time
  • Williams-Sonoma Inc. Customer Care Centers
  • Columbus, OH PART_TIME
  • Williams-Sonoma Inc. Customer Service Representatives – Work from Home in Ohio! Now hiring part-time staff until July 2024 Why you and why us? Who are our Customer Service Representatives? They are pe...
  • 27 Days Ago

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Credit Card Customer Service
  • Discover Financial Services
  • Albany, OH FULL_TIME
  • Discover. A brighter future. We offer 100% remote, combo, or on site - it’s your choice! And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cov...
  • 18 Days Ago

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Card Service Representative
  • Richwood Bank
  • Richwood, OH FULL_TIME
  • Card Service Representative At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. Have you ever wanted to work for a company that exceptionally li...
  • 5 Days Ago

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National Sales Manager Credit Card Processing
  • Valor Merchant Services
  • Youngstown, OH FULL_TIME
  • We need a Sales Manager who can manage our growing team of sales reps and help us make more money! You'll be in charge of streamlining the sales process, making sure that we're following protocol, and...
  • 24 Days Ago

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Customer Service Representative
  • Hobart Service
  • Piqua, OH FULL_TIME
  • Company Description Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,70...
  • 1 Month Ago

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Electronic Banking Client Service Officer (Hybrid Eligible: AZ, KS, MO, NM)
  • Enterprise Bank & Trust
  • Olathe, KS
  • Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee s...
  • 4/18/2024 12:00:00 AM

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Client Relations Representative
  • North Inc
  • Creve Coeur, MO
  • Job Description Job Description Client Relations Representative (Entry Level) North, Inc. values results and is committe...
  • 4/16/2024 12:00:00 AM

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Client Relations Representative
  • Resilience Inc
  • Collierville, TN
  • Job Description Job Description Client Relations Representative Currently, we are hiring an Entry Level Client Relations...
  • 4/16/2024 12:00:00 AM

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Client Relations Representative
  • Tamirior Insights Inc
  • Apollo Beach, FL
  • Job Description Job Description Here at Tamirior Insights we commit to our clients and their goals, we have a strong vis...
  • 4/16/2024 12:00:00 AM

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Client Relations Representative (Remote)
  • N&A Enterprises and Solutions
  • Chicago, IL
  • A client relations Represenative is responsible for managing and maintaining relationships with clients, ensuring their ...
  • 4/16/2024 12:00:00 AM

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Client Relations Representative (44858)
  • Palmer Group
  • Clive, IA
  • Job Description Job Description Are you looking to join a reputable company and use your excellent relationship-building...
  • 4/16/2024 12:00:00 AM

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Client Relations Representative
  • Mid Atlantic Marketing
  • Fredericksburg, VA
  • Job Description Job Description We are seeking a Client Relations Representative to join our team! You will be responsib...
  • 4/14/2024 12:00:00 AM

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Client Relations Representative
  • NSD NEWCO
  • Boca Raton, FL
  • Description Description: The Client Relations Representative position is responsible for investigating and resolving com...
  • 4/14/2024 12:00:00 AM

Ohio /oʊˈhaɪoʊ/ (listen) is a Midwestern state in the Great Lakes region of the United States. Of the fifty states, it is the 34th largest by area, the seventh most populous, and the tenth most densely populated. The state's capital and largest city is Columbus. The state takes its name from the Ohio River, whose name in turn originated from the Seneca word ohiːyo', meaning "good river", "great river" or "large creek". Partitioned from the Northwest Territory, Ohio was the 17th state admitted to the Union on March 1, 1803, and the first under the Northwest Ordinance. Ohio is historically know...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Representative jobs
$32,788 to $44,020