Merchant Card Customer Service Representative jobs in Newhall, CA

Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)

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JDL - Merchant Service - Customer Representative
  • JD.com
  • City of Industry, CA FULL_TIME
  • Location: Fontana, CA/City of Industry, CA

    Job Type: Full-time Contractor Position (with possible conversion)

    Responsibilities

    1. Assisting with customer order placement (include but not limited to domestic and international orders etc.)
    2. Maintaining order status and providing customers with tracking updates as needed.
    3. Responding promptly to customer inquiries and concerns (especially for new onboarded customers)
    4. Following up with the other departments to ensure the service standards are being met (include but not limited to B2B team, warehouse operations, Account Managers, etc.)
    5. Manual operation is needed when certain functions are not supported by WMS/OMS.
    6. Helping with customers claims and following through the process
    7. Coordinating with Account Managers to generate all related paperwork and necessary information as needed.

    Qualifications

    1. Must have an associate degree, and bachelor’s degree is preferred.
    2. Intermediate MS office applications skills
    3. Strong attention to detail accuracy
    4. Ability to multi-task and to effectively adapt to changes and thrive in a stimulating, fast-pace work environment
    5. Excellent communication skills, innovative mind, Strong critical thinking
    6. Experience in data analysis, clean and process is a plus.
    7. Mandarin speaking is preferred.

    About JD.com

    JD.com is China’s largest online retailer and its biggest overall retailer, as well as the country’s biggest Internet company by revenue. JD.com sets the standard for online shopping through its commitment to quality, authenticity, and its vast product offering covering everything from fresh food and apparel to electronics and cosmetics. Its unrivalled nationwide fulfillment network provides standard same- and next-day delivery covering a population of more than 1 billion - a level of service and speed that is unmatched globally. As a technology-driven company, JD.com builds reliable and scalable platforms that bring value to partners and customers in sectors such as e-commerce, logistics, Internet finance, cloud computing and smart technology.  

    About JD Logistics

    JD Logistics, a business group under JD.com, which leverages the company’s advanced technology and logistics expertise to provide smart supply chain and logistics services to businesses across a wide range of industries. JD.com has one of the largest fulfillment infrastructure of any e-commerce company in the world. JD.com is the only e-commerce platform in the world to provide small-to-medium sized warehousing, oversized warehousing, cross border, cold chain delivery, frozen and chilled warehousing facilities, B2B and crowdsourcing logistics. We believe technology innovation can drive smart logistics. JD built the world’s first fully-automated warehouse in Shanghai, and we are currently developing our own drones delivery and automatic delivery robots.

     

    JD.com is an Equal Opportunity Employer. We do not discriminate in our employment decisions on the basis of race, sex, sexual orientation, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law.

     

  • 9 Days Ago

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Customer Service Representative (CSR)
  • Helios Commercial Service Partners
  • Sun Valley, CA FULL_TIME
  • L.A. Hydro Jet and Rooter Services, (a Helios Service Partners company) is a rapidly growing plumbing service company, that offers steady / stable employment. All positions are due to growth and we ar...
  • 24 Days Ago

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Financial Sales Representative
  • Premium Merchant Funding
  • Encino, CA FULL_TIME
  • Join Our Team at Premium Merchant Funding About Us: At Premium Merchant Funding, we are more than just a fintech company; we are a cohesive team dedicated to empowering small and medium-sized business...
  • 13 Days Ago

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Merchant Success Representative I
  • Maverick Payments
  • Calabasas, CA FULL_TIME
  • Exciting Opportunities at Maverick Payments!Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, our ideas are valued, and your colleagues feel mo...
  • 15 Days Ago

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Receptionist / Customer Service Representative
  • Drybar Shops
  • Los Angeles, CA FULL_TIME
  • Overview At Drybar, our philosophy is simple: Focus on one thing and be the best at it. For us that’s blowouts. Our tagline says it all: No cuts. No color. Just blowouts. Drybar Receptionists Also Enj...
  • 18 Days Ago

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Import Customer Service Representative
  • Commodity Forwarders
  • Los Angeles, CA FULL_TIME
  • Job description Are you thinking about improving you career development and your professional growth? We invite you to join our successful logistics organization! Commodity Forwarders is looking for a...
  • 18 Days Ago

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0 Merchant Card Customer Service Representative jobs found in Newhall, CA area

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Client Services Associate
  • DSO Management Group
  • Van Nuys, CA
  • DSO Management Group is seeking a full-time Client Services Associate who is career-minded and possesses unmatched peopl...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Elite Marketing Strategies
  • North Hollywood, CA
  • Join our team at Elite Marketing Strategies and be a part of our mission to provide exceptional customer service and sup...
  • 3/28/2024 12:00:00 AM

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Customer Services Representative
  • Atlas Marketing Solutions
  • Van Nuys, CA
  • Our business quickly made a splash in our drive for pure success. We specialize in customer retention and customer acqui...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • MV Transportation, Inc.
  • Santa Clarita, CA
  • Location: Customer Service Representative in Santa Clarita, CA at MV Transportation **Location:** **Experience:** Not Sp...
  • 3/27/2024 12:00:00 AM

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Client Service Associate
  • Forum Financial Management, LP
  • Thousand Oaks, CA
  • Client Service Associate Forum Financial Management, LP WWW.FORUMFINANCIAL.COM Forum Financial Management, LP is a rapid...
  • 3/26/2024 12:00:00 AM

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Client Service Associate, Account Processing
  • Wedbush Securities
  • Los Angeles, CA
  • Job Description Wedbush Securities is one of the largest securities firms and investment banks in the nation. We provide...
  • 3/25/2024 12:00:00 AM

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Customer Services Representative
  • Interdent Sa
  • Santa Clarita, CA
  • ** Customer Services Representative** **Job Category****:** Operations **Requisition Number****:** CUSTO005329 Showing 1...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • Lamsco West, Inc.
  • Santa Clarita, CA
  • 40000 AUD Santa Clarita ** Customer Service Representative** **Summary:** Customer Service Representative This role is r...
  • 3/24/2024 12:00:00 AM

Newhall is the southernmost and oldest community of Santa Clarita, California. Prior to the 1987 consolidation of Canyon Country, Saugus, Newhall, and other neighboring communities into the city of Santa Clarita, it was an unincorporated area. It was the first permanent town in the Santa Clarita Valley....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Representative jobs
$37,243 to $50,001
Newhall, California area prices
were up 3.2% from a year ago