Merchant Card Customer Service Representative jobs in Moreno Valley, CA

Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)

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JDL - Merchant Service - Customer Representative
  • JD.com
  • Fontana, CA FULL_TIME
  • Location: Fontana, CA/City of Industry, CA

    Job Type: Full-time Contractor Position (with possible conversion)

    Responsibilities

    1. Assisting with customer order placement (include but not limited to domestic and international orders etc.)
    2. Maintaining order status and providing customers with tracking updates as needed.
    3. Responding promptly to customer inquiries and concerns (especially for new onboarded customers)
    4. Following up with the other departments to ensure the service standards are being met (include but not limited to B2B team, warehouse operations, Account Managers, etc.)
    5. Manual operation is needed when certain functions are not supported by WMS/OMS.
    6. Helping with customers claims and following through the process
    7. Coordinating with Account Managers to generate all related paperwork and necessary information as needed.

    Qualifications

    1. Must have an associate degree, and bachelor’s degree is preferred.
    2. Intermediate MS office applications skills
    3. Strong attention to detail accuracy
    4. Ability to multi-task and to effectively adapt to changes and thrive in a stimulating, fast-pace work environment
    5. Excellent communication skills, innovative mind, Strong critical thinking
    6. Experience in data analysis, clean and process is a plus.
    7. Mandarin speaking is preferred.

    About JD.com

    JD.com is China’s largest online retailer and its biggest overall retailer, as well as the country’s biggest Internet company by revenue. JD.com sets the standard for online shopping through its commitment to quality, authenticity, and its vast product offering covering everything from fresh food and apparel to electronics and cosmetics. Its unrivalled nationwide fulfillment network provides standard same- and next-day delivery covering a population of more than 1 billion - a level of service and speed that is unmatched globally. As a technology-driven company, JD.com builds reliable and scalable platforms that bring value to partners and customers in sectors such as e-commerce, logistics, Internet finance, cloud computing and smart technology.  

    About JD Logistics

    JD Logistics, a business group under JD.com, which leverages the company’s advanced technology and logistics expertise to provide smart supply chain and logistics services to businesses across a wide range of industries. JD.com has one of the largest fulfillment infrastructure of any e-commerce company in the world. JD.com is the only e-commerce platform in the world to provide small-to-medium sized warehousing, oversized warehousing, cross border, cold chain delivery, frozen and chilled warehousing facilities, B2B and crowdsourcing logistics. We believe technology innovation can drive smart logistics. JD built the world’s first fully-automated warehouse in Shanghai, and we are currently developing our own drones delivery and automatic delivery robots.

     

    JD.com is an Equal Opportunity Employer. We do not discriminate in our employment decisions on the basis of race, sex, sexual orientation, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law.

     

  • 1 Day Ago

C
Office Assistant
  • Customer Service
  • Murrieta, CA FULL_TIME
  • Are you a talented multitasker who loves interacting with people? We’re looking for a positive and professional receptionist to be the face of our local business. You’ll welcome visitors, clients, and...
  • 4 Days Ago

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JDL - Customer Specialist - Merchant Service
  • JD.com
  • Fontana, CA FULL_TIME
  • Location: Fontana, CA Job Type: 6-month Full-time Contractor Position (with possible extension) Responsibilities Assisting with customer order placement (include but not limited to domestic and intern...
  • 1 Day Ago

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Customer Service Representative / Dispatcher
  • Legacy Service Partners
  • Murrieta, CA FULL_TIME
  • Exciting Opportunity Awaits You in HVAC Customer Service! Are you driven, goal-oriented, and ready to seize a new opportunity? If you're nodding with enthusiasm, then we're eager to connect with you! ...
  • 1 Month Ago

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Sales Representative
  • Flex Pay Merchant
  • Riverside, CA FULL_TIME
  • Sales Executive Flex Payment Merchant We are looking for the right individual to grow with our company – an enthusiastic and ambitious Sales Executive that has sales and B2B experience. Located in the...
  • 1 Day Ago

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Customer Service Representative Jr
  • T.M. Cobb/Haley Bros. Inc.
  • Riverside, CA FULL_TIME
  • Starting rate based on experience Benefits: Medical/Dental/Vision 401(k) Retirement Plan w/ Employer Match Paid Time Off (PTO) Section 125 Flexible Spending Account (FSA) Employee Discount Program Emp...
  • 19 Days Ago

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0 Merchant Card Customer Service Representative jobs found in Moreno Valley, CA area

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Client Services Associate
  • SPS North America, Inc
  • Santa Ana, CA
  • Job Details Level Experienced Job Location DBSA - Santa Ana, CA Position Type Full Time Salary Range $18.00 Job Category...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Dollar Tree
  • Colton, CA
  • Store Family Dollar Family Dollar is seeking motivated individuals to support our Stores as we provide essential product...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Fadeaway Marketing
  • Fontana, CA
  • Job Description Job Description Fadeaway Marketing is the engine room for success! Our Customer Service Representative t...
  • 3/27/2024 12:00:00 AM

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CUSTOMER SERVICE REPRESENTATIVE>
  • Family Dollar
  • Yucaipa, CA
  • Family Dollar - 12350 CALIFORNIA STREET [Retail Associate / Cashier / Team Member] As a Customer Service Representative ...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • EFP Staffing
  • San Bernardino, CA
  • Job Description Job Description Urgently hiring !! CUSTOMER SERVICE REPRESENTIVE Manufacturing setting exp preferred. ON...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative>
  • U-Haul
  • Corona, CA
  • U-Haul - [Customer Service Representative] As a Customer Service Rep at U-Haul, you'll: Interface with U-Haul customers ...
  • 3/26/2024 12:00:00 AM

F
CUSTOMER SERVICE REPRESENTATIVE>
  • Family Dollar
  • Lake Elsinore, CA
  • Family Dollar - 31281 RIVERSIDE DR [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Fa...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • Dollar Tree
  • Yucaipa, CA
  • Store Family Dollar Family Dollar is seeking motivated individuals to support our Stores as we provide essential product...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 51.5 square miles (133 km2), of which, 51.3 square miles (133 km2) of it is land and 0.2 square miles (0.52 km2) of it is water. Moreno Valley is located at a geographic crossroad. To the east lie the San Gorgonio Pass and Coachella Valley; to the south are Lake Perris, Perris, the San Jacinto Mountains, and the route to San Diego; to the north are the San Bernardino Valley and San Bernardino Mountains. To the west lies neighboring Riverside, as well as Los Angeles and Orange Counties. The heavily traveled routes of Sta...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Representative jobs
$35,839 to $48,116
Moreno Valley, California area prices
were up 3.0% from a year ago