Merchant Card Customer Service Representative jobs in Long Beach, CA

Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)

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Customer Service Representative - Warranty
  • pelican.valhalla.stage
  • Torrance, CA FULL_TIME
  • SUMMARY

    Under minimum supervision, provides excellent customer service and maintains strong customer relations with Pelican’s customer network. 

     

    PRIMARY DUTIES AND RESPONSIBILITIES

    • Enters all orders in a timely and accurate manner.  Proactively reviews the standard product backlog to ensure availability information and/or to suggest product substitutions. Maintains the customer cross reference table. Enters in RMA, debit and credit memo requests. 
    • Serves as the inside key contact for contracts and custom orders, refers contracts to the appropriate parties for review and proactively provides status of contract/custom orders to the customer.
    • Processes customer quotations, including freight quotations using proper methods and practices.  Determines complexity of quotation and assigns appropriate lead times.  Proactively updates the customer of the status of their quotation and escalates the prioritization of the quotation as necessary.  Provides product availability utilizing information in database.  Refers sales leads to appropriate outside sales representative, sales manager or distributor. 
    • Assists the customer with product selection, based on a strong understanding of all Pelican standard products. Provides information regarding product tests, engineering drawings and samples upon request.
    • Supports Pelican’s Quality Objectives and contributes to the Quality Management System as assigned.  Actively supports and adheres to Pelican’s Safety Guidelines and actively participates and contributes to the Safety Management System as assigned.
    • Responsible for promptly answering incoming telephone calls and emails in a professional manner.  Provides the customer with the most recent product information and updates.  Processes requests for approved samples and literature and maintains scorecard goals. 
    • Receives and responds to customer complaints, investigates difficulties and coordinates with the necessary departments for prompt customer satisfaction.  Will communicate with Sales and Directors as needed to ensure prompt customer satisfaction.
    • Assists in resolving issues, including credit and debit memo entry and providing rebate reports to a timely release.  Provides account information to the customer and maintains customer records by filing, posting, tabulating, word processing and sorting.  Enters support tickets and leads in CRM data base.  Enters compliments and complaints for proper tracking of Quality initiatives.
    • Follows Company policies and practices as outlined in the Employee Handbook and/or applicable employment agreement. Follows safety guidelines and procedures in accordance to the job.
    • Performs additional duties as assigned.

     

    JOB REQUIREMENTS

    • Associates Degree in Business or related field preferred.
    • Minimum of 2 years’ experience in a fast-paced office or sales environment.
    • Proficiency with MS Office Suite, particularly Excel and SAP; have a general knowledge of EDI systems.
    • Must have excellent written, verbal and presentation skills.
    • Must be detail-oriented and have excellent customer service, organizational and follow-up skills.
    • Must be proficient with Word, Excel and other appropriate software.

     

    ADDITIONAL INFORMATION

    • Actively supports and complies with Pelican’s objectives, guidelines and commitment to Quality and Safety, with an emphasis on continual improvement.
    • Must be able to interact effectively and cooperatively with employees at all levels.
    • Must have the ability to complete assignments within the timeframe specified by the Manager.
    • Must be flexible regarding working hours and overtime. Must be able to work overtime on evenings and weekends, with or without advanced notice.
    • Must be able to operate in a fast-paced environment and handle multiple projects simultaneously.

     

    PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

    • While performing the duties of this job, the employee will be frequently required to execute standard physical activities within the facility areas (i.e. stand, walk, sit, use hands/fingers).
    • While performing the duties of this job, the employee will be occasionally required to execute non-standard physical activities within the facility areas (i.e. climb or balance, stoop, kneel, crouch).
    • Ability to lift and/or move up to 10 pounds and occasionally lift and/or move up to 20 pounds.
    • This position requires repetitive hand/wrist activities.

    Pelican Products, Inc. is an Equal Employment Opportunity/Affirmative Action employer. 
    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

  • 19 Days Ago

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Customer service representative
  • Wolters Kluwer
  • Torrance, CA FULL_TIME
  • The Scheduling Consultant works in a high-paced environment and uses a service-oriented approach to guide customer contacts through all decisions necessary to effectively implement customers on the Ax...
  • 19 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • San Pedro, CA FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 20 Days Ago

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Customer service representative
  • Eclipse California
  • Norwalk, CA FULL_TIME
  • Eclipse California is an outsourced marketing agency looking for a full-time Entry Level Customer Service Representative to join our Anaheim office on a permanent basis. You will work with our Marketi...
  • 22 Days Ago

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CSR - Customer Service Representative
  • UniAmerica Insurance Services, Inc.
  • Wilmington, CA PART_TIME,FULL_TIME
  • About us We are professional, agile and our goal is to Provide our customers a peace of mind by helping them understand their insurance needs and offering only the best coverages at the best rates.. O...
  • 22 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Bellflower, CA FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 23 Days Ago

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0 Merchant Card Customer Service Representative jobs found in Long Beach, CA area

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Client Service Associate
  • Pointwealth Management
  • Los Angeles, CA
  • Job Description Job Description This position is for an client service associate/manager (series 7 licensed or unlicense...
  • 3/28/2024 12:00:00 AM

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Client Service Associate
  • Providence Financial and Insurance Services, Inc.
  • Los Angeles, CA
  • Job Description Job Description Job Description: We are seeking a Customer Service Manager to join our dynamic team in t...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • EFP Staffing
  • City of Industry, CA
  • Job Description Job Description Equipment fitness distribution center is seeking a Customer Service Representative, Cand...
  • 3/28/2024 12:00:00 AM

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Client Services Associate
  • SPS North America, Inc
  • Santa Ana, CA
  • Job Details Level Experienced Job Location DBSA - Santa Ana, CA Position Type Full Time Salary Range $18.00 Job Category...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Gellert Global Group
  • Carson, CA
  • **Position Summary:** The Customer Service Representative will provide service and support to customers, Sales represent...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • AkzoNobel
  • Carson, CA
  • **Customer Service Representative** **Location:** Nashville, TN, US **Job Purpose** To ensure that adequate resources/pr...
  • 3/26/2024 12:00:00 AM

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Client Service Associate, Account Processing
  • Wedbush Securities
  • Los Angeles, CA
  • Job Description Wedbush Securities is one of the largest securities firms and investment banks in the nation. We provide...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • Echo Park
  • Signal Hill, CA
  • **Customer Service Representative** * 2998 Cherry Ave, Signal Hill, CA 90755, USA * Full-time **Company Description** Ec...
  • 3/24/2024 12:00:00 AM

Long Beach is a city on the Pacific Coast of the United States, within the Los Angeles metropolitan area of Southern California. As of 2010, its population was 462,257. It is the 39th most populous city in the United States and the 7th most populous in California. Long Beach is the second-largest city in the Los Angeles metropolitan area and the third largest in Southern California behind Los Angeles and San Diego. Long Beach is a charter city. The Port of Long Beach is the second busiest container port in the United States and is among the world's largest shipping ports. The city also maintai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Representative jobs
$37,381 to $50,186
Long Beach, California area prices
were up 3.2% from a year ago