Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)
To be considered for this position, you must live in the KC Metro area.
Multi Service Fuel Card, a wholly-owned subsidiary of Shell USA, is located in Overland Park, Kansas, and is looking for customer-centric individuals. Do you like to solve problems for diverse customers, clients and merchants? You might be a perfect fit in our growing Customer Service team if you are coachable and enjoy providing timely, comprehensive and accurate solutions. We offer paid training and a friendly workplace with hybrid and rotating shifts.
Why you will love working at Multi Service Fuel Card:
Responsibilities:
Qualifications for ideal candidates:
Multi Service Fuel Card is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Need Assistance? If you require assistance or reasonable accommodation for any part of the application or hiring process, please submit your request by email to fuelcard-hr@msfuelcard.com. This contact information is for accommodation requests only and should not be used to inquire about the status of applications.