Merchant Card Customer Service Representative jobs in Greenwich, CT

Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)

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Customer Service Representative - Remote
  • Charitable Trust Administrators, Inc.
  • Norwalk, CT FULL_TIME
  • Job Summary

    The Customer Service Representative with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. it is important to cultivate relationships to drive sales. In this position it is imperative to professionally address customer complaints and ultimately satisfy the customer.

    What you will be doing?

    • Answer phones calls in the call center and respond to emails – one touch resolution
    • Order entry, return authorization, inventory lookup, credits, order tracking
    • Resolving customer questions/issues
    • Researching and documenting customer related inquiries
    • Liaison with other departments, as well as Support for the Sales team
    • Assist with maintaining standard operating procedures
    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Manage to SLA for inbound phone, emails and customer support
    • Training and cross training as needed

    What we need from you?

    • Business-to-Business Customer service or inside sales experience.
    • Proven success of delivering excellent customer service
    • Comfortable talking on the phone and communicating with customers in a professional manner across all mediums.
    • CRM and ERP Experience, ideally Microsoft Dynamics
    • Detail-oriented and organized
    • Ability to work well independently and as part of a team

    What's in it for you?

    • Stability! We’ve been around for over 150 years!
    • Work-life balance
    • Paid training
    • Full benefits package including medical, dental, life insurance
    • 401(k) program
    • PTO and paid holidays
  • 19 Days Ago

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Customer Service Representative
  • South Norwalk Electric & Water
  • Norwalk, CT FULL_TIME
  • SOUTH NORWALK ELECTRIC AND WATERSouth Norwalk Electric and Water (SNEW) is a municipal electric and water utility owned and operated by the Second Taxing District, Norwalk, Connecticut. SNEW serves so...
  • 3 Days Ago

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Customer service representative
  • TEKsystems
  • Norwalk, CT FULL_TIME
  • Description : Will be handling a heavy volume of both inbound / outbound calls from potential customers- Will be expected to upsell Mosquito Squad services & products during this time to drive busines...
  • 4 Days Ago

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Customer Service Representative
  • Limitless Management Group
  • Westport, NY FULL_TIME
  • Limitless Management Group is a telecommunication-based consulting sales and marketing firm. We help our client’s popular, household brands maximize their profitability and increase their overall bran...
  • 4 Days Ago

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Customer Service Representative
  • McMann Commercial Lending
  • Stamford, CT FULL_TIME
  • Company Description Mc Mann Commercial Lending is a Direct National Commercial Mortgage Banker that provides mortgage brokers, community bankers, commercial bankers and borrowers access to the seconda...
  • 8 Days Ago

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Customer Service Representative
  • ChalkTalk SPORTS, Inc.
  • Norwalk, CT FULL_TIME
  • We are seeking a Customer Service Associate to join our team on a full-time basis at ChalkTalk SPORTS, a fast-growing e-commerce company. In this role, you will be responsible for providing exceptiona...
  • 10 Days Ago

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0 Merchant Card Customer Service Representative jobs found in Greenwich, CT area

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Client Relations Representative (remote)
  • Newport Associates
  • Brooklyn, NY
  • A Travel Client Relations Coordinator at the entry level is responsible for assisting with client communications and ens...
  • 3/28/2024 12:00:00 AM

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Client Services Associate
  • Jobs by Joely
  • Farmingdale, NY
  • Job Description Job Description Join Our Team as a Client Services Associate! Are you passionate about client satisfacti...
  • 3/28/2024 12:00:00 AM

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Client Services Associate
  • Coda Search│Staffing
  • White Plains, NY
  • Client Services Associate Westchester-based Family Wealth Management firm seeks Client Services Associate. We are a fast...
  • 3/27/2024 12:00:00 AM

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Client Services Associate
  • PEAR Core Solutions, Inc.
  • Jericho, NY
  • A Client Service Associate role is now available for our Financial Services client. A prestigious position to work with ...
  • 3/27/2024 12:00:00 AM

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Client Account Representative - Healthcare
  • FAIR Health Inc
  • New York, NY
  • Job Description Job Description About FAIR Health FAIR Health, Inc., a national, independent nonprofit organization, was...
  • 3/26/2024 12:00:00 AM

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Client Services Associate
  • wealth opportunity power
  • Corona, NY
  • We are proud of our welcoming company environment, where team members receive positive feedback, positive energy, and a ...
  • 3/26/2024 12:00:00 AM

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Client Service Associate
  • Mariner Wealth Advisors
  • New York, NY
  • Overview: If you are looking to build your career with a firm that puts the client first by providing 360 advice designe...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • Sunrise Medical Laboratories, Inc
  • Hicksville, NY
  • Job Functions, Duties, Responsibilities and Position Qualifications: Quality is in our DNA -- is it in yours? Multi-task...
  • 3/19/2024 12:00:00 AM

Greenwich /ˈɡrɛnɪtʃ/ is a town in Fairfield County, Connecticut, United States. As of the 2010 census, the town had a total population of 61,171. It is the 10th largest municipality in Connecticut, and the largest that functions as a town (the remaining largest municipalities in the state function as cities). The largest town on Connecticut's Gold Coast, Greenwich is home to many hedge funds and other financial service firms. Greenwich is the southernmost and westernmost municipality in Connecticut as well as in the six-state region of New England. It is roughly 40 to 50 minutes by train from...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Representative jobs
$38,580 to $51,796
Greenwich, Connecticut area prices
were up 1.7% from a year ago