Merchant Card Customer Service Representative jobs in Georgia

Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)

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Inside Sales Representative 150k/year
  • The Customer Factory
  • Alpharetta, GA FULL_TIME
  • Legal Status:
    Inside USA: Salaried employee with bonuses, Outside USA: A contract is used where you would be a vendor.

    Reports To: Sales Manager

    Company & Job Purpose:
    As a company, we remove the burden and confusion of marketing from business owners (mostly chiropractors and other health care practitioners) by providing premium marketing services so they can focus on helping more people. Through our effective marketing programs, we direct people in pain and in need into the services that will improve their lives. Currently, that is as many as 1000 per week. As a member of our team, you will be doing a crucial role in ultimately helping improve the lives of thousands of people who otherwise would continue to live with pain and disability. You’ll also be part of helping practice and business owners prosper and support their families, their staff, and the many who depend on their success.

    Location: Remote or on site at 1111 Cambridge Square. Alpharetta GA 30009

    Activities:

    • Contacting prospective new clients, demonstrating how our services can help them grow their practices, and signing them up with payment collected and sales admin completed.
    • Our sales prospects are generally chiropractors, medically integrated chiropractors, dentists, veterinarians, etc.
    • Working sales leads from marketing.
    • Cold calling and warm calling
    • Contacting, qualifying, presenting, following up and closing new clients.
    • Keeping sales notes current and in our system. We use Pipedrive as our sales CRM and Asana as our project management and internal communications system.
    • Other duties as assigned,
    Specific Challenges:
    Our prospects are busy practice owners and it often takes persistence and creativity to connect with them successfully, even when they have initiated the contact. Most practice owners we encounter have been “burned” by the many amateur marketing companies out there and have become jaded to some degree. They can be reluctant to trust again - but they also badly need effective marketing services to build their practices. We can only have one client in any given area (usually a dozen or so zip codes) so sometimes we must turn away a hot prospect until their area becomes open. We have a list of “unsupported services” and do not accept practices as clients who engage in such. Unsupported services include mental treatments, sedation dentistry, anything related to cannabis, medication clinics (pill mills), etc. (See a full list in our Terms of Service on our site). To generate warm/hot leads we have a cold call unit, affiliates and aggressive online and print campaigns. If there are not enough leads it may be necessary to cold call readers of our print publications (more than 9200 currently). Only the top 5% - 10% of the healthcare practices are a good fit for our services as it requires a stable operation internally to benefit from our marketing programs. We help “good” practices become “great.” Marketing services do not cure poor management or other flaws so we do not accept small, falling, troubled or desperate clients.

    Position Advantages:
    In an industry (online marketing) noted for over-promising and under-delivering services, we stand out as a high-quality professional vendor. We charge more than our competitors and deliver a much higher level of service. We have positive word of mouth and a consistent brand that has been in the market since 2012. We do not require clients to sign a long-term contract (we are month-to-month) which is a key differentiator from other companies. This shows our confidence in being able to re-earn the client’s business with our performance every month. We have an in-house print publication that is purely a house organ for selling our services. It goes out regularly to essentially all our identified prospects in the United States (more than 9300 presently). We use our print magazine to build referral relationships and build brand awareness. A proven sales presentation and offer packages are in use. Our focus on technical quality has resulted in us having a client retention rate 3X the industry average (this is the highest retention rate of anyone we are aware of). We provide a full set of services allowing us to increase the value of our sales packages. We cultivate affiliate and referral relationships with our clients and partners to bring in hot leads on a regular basis. We have a training program to build a high level of expert product knowledge about our services before you start contacting prospects.

    Performance Expectations:
    • 12 closes per month
    • Key performance metrics (stats) for this position are:
    • Amount of communication out
    • Appointments Set
    • Sales Demonstrations
    • Paid Starts (Closed Clients)
    Daily production is measured on a tally sheet. Weekly production is graphed and compared to previous weeks.

    Required Technical Competencies:

    Reasonable aptitude in computer and internet applications such as CRM systems, Google Docs, Gmail, etc.
    Fluent English language speaking and writing skills.

    Personality and Behavioral Requirements (soft skills):
    • Must deploy sales as a skill used cooperatively (not adversarial) to help people get them the services they need to improve their situations.
    • Must consider there may be things you can learn about sales that you do not already know.
    • Skill in persuasive communications, verbal and written.
    • Must be able to read and follow directions, procedures, company policy, etc.
    • Must like a challenging work environment where you are expected to grow and improve your skills and abilities.
    • Must value personal integrity and honesty over immediate advantage.
    • Must possess good judgment when discarding a prospect as the right thing to do for the company.
    • Punctuality in keeping work schedules and keeping appointments with prospects.
    • Must be willing to accept constructive criticism and correction related to your job functions.
    • You must be comfortable making cold/warm calls and talking to new people.
    • You must have an extremely high level of persistence.
    • You must wish to contribute to the overall purpose and expansion of the company.
    • Must be performance-driven and be able to rise to meet production quotas.
    • You must be able to maintain a high level of professionalism and no matter what the situation or attitude others may be presenting.
    • You must show high responsibility and the ability to work independently within the parameters of company policy.
    • You recognize that you alone are personally responsible for your level of production.
    Desired or required experience (or equivalent):
    Required: 1 years of inside sales experience
    Desired: Experience selling online marketing or services to healthcare offices.

    Testing's and Evaluations:
    The following tests and assessments will be required on applicants for this position:
    • 1. Personality (Soft Skills) test
    • 2. Intelligence test
    • 3. General aptitude test
    • 4. Standard background and reference checks.
    • 5. Written and verbal communication evaluation.
    • 6. Mock sales presentation.

    Company Management Style & Culture:
    The company uses the Hubbard Management System. This includes “management by statistics” wherein objective statistical measurements are kept on production activities. Every position, including this one, has one or more direct statistical-based measurements of its productivity and these are graphed, displayed, and compared. Office politics is minimized as production measurements are plainly evident. Inactive, troubled or non-productive areas can easily be identified and targeted for correction. A core part of the Hubbard Management System style involves ongoing job training and positive correction of staff. There are daily “product conferences” where division heads coordinate and work out the day's activities. There are weekly staff meetings where important news about the company and the team is shared, planning discussed and victories are celebrated. Company-wide production games are sometimes in effect for cash bonuses and/or prizes such as lunch outings, paid time off, etc.

    Compensation Details:
    Salary of $40,000.00 plus 25% commission per close.
    There are occasional sales performance games with various bonuses and prizes.

    Training program:
    There is an in-house training program designed to orient employees to our internal company systems and standards. All employees are expected to do paid training on our management system, company policies, and assigned training materials. They are then trained and apprenticed to be a specialist in their own positions with the goal of complete mastery of the position. Sales training and drilling (role-playing situations) is ongoing activity for this position.

    Performance Appraisals:
    Regular performance reviews are conducted. Statistical production, your contribution to achieving the company purposes and adherence to company policies weigh heavily in such appraisals.

    Career Opportunities:
    This is a permanent position and the company first looks to promote from within when filling executive or other higher positions.

  • 20 Days Ago

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Customer Service Representative
  • Southern Appliance Sales and Service
  • Tifton, GA FULL_TIME
  • Benefits: Opportunity for advancement Paid time off Training & development Founded in 2016, Southern Appliance is in search of a Customer Service Rep / Salesperson As a Customer Service Representative...
  • 4 Days Ago

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Dispatcher/Customer Service Representative
  • Serv'All Plumbing & Rooter Service
  • Acworth, GA FULL_TIME
  • We are a small family owned and operated plumbing company serving the Atlanta area for over 28 years looking for a customer-oriented service representative/ dispatcher to join our team! Responsibiliti...
  • 12 Days Ago

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Bilingual Customer Service Representative
  • EDS Service Solutions
  • Smyrna, GA FULL_TIME
  • We are seeking a Bilingual Staffing Assistant who is customer service oriented to work closely with a team of recruiters at our corporate office by assisting them with recruiting activities like high ...
  • 1 Month Ago

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Customer Service Representative
  • Thompson & Thompson Service Group
  • Pooler, GA FULL_TIME
  • Overview Life at Thompson & Thompson Service Group: Are you looking to TradeUP to a better opportunity? Do you want a great work-life balance? Do you want to work for a company that appreciates you? L...
  • 1 Month Ago

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Customer Service Representative - Lead
  • Highland Rivers Community Service Board
  • Ellijay, GA FULL_TIME
  • There is a place for you at Highland Rivers Behavioral Health! Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellect...
  • 4 Days Ago

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Client Service Officer - Assistant Vice President
  • Deutsche Bank
  • Jacksonville, FL
  • Job Description: Job Title Client Service Officer Corporate Title Assistance Vice President Location Jacksonville, FL Ov...
  • 3/28/2024 12:00:00 AM

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Client Relations Representative
  • Prominence Enterprise
  • Columbus, OH
  • At Prominence Enterprise, we value our partnered clients and share their vision of growth. Our success in creating these...
  • 3/28/2024 12:00:00 AM

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Client Relations Representative
  • RSP Events
  • Philadelphia, PA
  • Job Description Job Description We are seeking an enthusiastic and dynamic individual to join our team as a Retail Marke...
  • 3/27/2024 12:00:00 AM

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Client Relations Representative
  • North Inc
  • Saint Louis, MO
  • Job Description Job Description Client Relations Representative (Entry Level) North, Inc. values results and is committe...
  • 3/26/2024 12:00:00 AM

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Client Relations Representative
  • VISTA CHICAGO INC
  • Franklin Park, IL
  • Job Description Job Description What sets Vista Chicago apart from other sales firms is that it focuses the majority of ...
  • 3/26/2024 12:00:00 AM

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Client Relations Representative
  • NSD NEWCO
  • Boca Raton, FL
  • Description Description: The Client Relations Representative position is responsible for investigating and resolving com...
  • 3/25/2024 12:00:00 AM

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Client Relations Representative
  • VISTA CHICAGO INC
  • Oak Brook, IL
  • Job Description Job Description What sets Vista Chicago apart from other sales firms is that it focuses the majority of ...
  • 3/25/2024 12:00:00 AM

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Client Relations Representative
  • Mid Atlantic Marketing
  • Fredericksburg, VA
  • Job Description Job Description We are seeking a Client Relations Representative to join our team! You will be responsib...
  • 3/25/2024 12:00:00 AM

Georgia is a state in the Southeastern United States.Beginning from the Atlantic Ocean, the state's eastern border with South Carolina runs up the Savannah River, northwest to its origin at the confluence of the Tugaloo and Seneca Rivers. It then continues up the Tugaloo (originally Tugalo) and into the Chattooga River, its most significant tributary. These bounds were decided in the 1797 Treaty of Beaufort, and tested in the U.S. Supreme Court in the two Georgia v. South Carolina cases in 1923 and 1989. The border then takes a sharp turn around the tip of Rabun County, at latitude 35°N, thou...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Representative jobs
$32,531 to $43,674