Merchant Card Customer Service Representative jobs in Fort Lauderdale, FL

Company Overview: Skyscraper Insurance Services is a leading insurance provider dedicated to delivering exceptional coverage and personalized service to individuals, families, and businesses across the United States. We understand that insurance needs vary greatly, and we are committed to providing the highest level of support and care to every customer, regardless of their background or requirements. Our team of dedicated professionals works tirelessly to ensure that our clients receive the protection they need at every stage of their lives.

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative (CSR). As a CSR at Skyscraper Insurance Services, you will play a vital role in delivering outstanding service and support to our diverse customer base. Your exceptional communication skills, attention to detail, and ability to empathize with customers will be instrumental in building lasting relationships and providing peace of mind through our insurance solutions.

Responsibilities:

• Serve as the first point of contact for our valued customers, addressing inquiries, requests, and concerns promptly and professionally.
• Provide accurate information and expert guidance on insurance policies, coverage options, and claims procedures, ensuring that customers fully understand their options and make informed decisions.
• Assist customers in selecting the most suitable insurance products for their unique needs, offering customized solutions that align with their budgets and risk profiles.
• Process policy changes, endorsements, and renewals efficiently and accurately, ensuring that all documentation and records are up to date and compliant with regulatory standards.
• Collaborate with underwriters, claims adjusters, and other internal teams to resolve complex customer issues, ensuring timely and satisfactory resolutions.
• Maintain accurate and detailed customer records in our CRM system, documenting interactions, transactions, and any relevant information to ensure a seamless customer experience.
• Actively identify opportunities to upsell or cross-sell additional insurance products to existing customers, enhancing their coverage and overall satisfaction.
• Stay abreast of industry trends, market developments, and changes in insurance regulations to provide up-to-date information and advice to customers.
• Meet and exceed individual and team performance targets, including key performance indicators (KPIs), to ensure exceptional customer service and contribute to the company's growth.

Requirements:

• High school diploma or equivalent; bachelor's degree preferred.
• Previous experience in a customer service role, preferably in the insurance industry.
• Strong interpersonal and communication skills, both verbal and written, with a customer-centric approach.
• Excellent problem-solving abilities and a proactive mindset to resolve customer inquiries effectively and efficiently.
• Empathy, patience, and the ability to remain calm and professional when dealing with challenging customer situations.
• Detail-oriented with exceptional organizational and multitasking skills to handle a high volume of customer interactions and tasks.
• Proficiency in using CRM software and other relevant computer applications.
• Ability to work both independently and collaboratively within a team-oriented environment.
• Flexibility to adapt to changing priorities and work schedules, including evenings and weekends as required.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with employer match.
• Paid time off and vacation days.
• Continuous training and professional development opportunities.
• Supportive and inclusive work culture fostering growth and career advancement.

To apply, please submit your updated resume and a compelling cover letter highlighting your relevant experience and why you believe you would be a great fit for this role. We look forward to reviewing your application and potentially welcoming you to our dedicated team.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Fort Lauderdale, FL 33309: Relocate before starting work (Required)

Work Location: In person