Merchant Card Customer Service Representative jobs in Cuyahoga Falls, OH

Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)

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Customer Service (Debit Card) - Part Time Days
  • Five Star Call Centers
  • Remote, OH PART_TIME
  • We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.

    This particular project is assisting clients with inquiries on debit card incentives, orders, and balances. 

    This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, and Wyoming.

    Qualifications

    • Previous 1 year customer service or customer support experience preferred
    • Previous 1 year call center or office background experience a plus
    • Basic computer skills
    • Quick learner and able to work independently
    • Type 35 words per minute accurately
    • Strong phone and verbal communication skills along with active listening
    • Must be 18 years of age
    • A background check applicable with state and federal laws will be required

    Responsibilities

    • Manage large amounts of inbound calls in a timely manner
    • Follow communication "scripts" when handling different topics
    • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
    • Access company and client resources provided to accurately handle the call
    • Seize opportunities to upsell products when they arise
    • Skillfully change from one task to another without loss of efficiency or composure
    • Be available at your desk, maintaining punctuality and attendance at all scheduled times
    • Remain positive and professional in all customer interactions
    • Flexibility to cross train as requested

    Pay & Benefits

    • Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) 
    • Work hours - Shifts between 8:00am-6:00 pm (EST) ; Work Days - Mon-Fri
    • Paid Training - typically 1 week in length from 9:00am-6:00pm (EST)
    • Status - Part Time Regular or Temporary see details below:
    • Option 1: (16-25 hours per week) Must work Monday's and 3/28/24-3/29/24 and 4/1/24-4/2/24
    • Option 2: Must work the last 4 business days of the month and the first 6 business days of the month.  (10 days a month at minimum of 4 hour shifts for 40 hours per month) 
    • Option 3: Work 16 hours per week, must be available to work Mondays and Tuesdays.

    Bring Your Own Device (BYOD) - This position requires you to provide your own equipment and workspace.  

    • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) 

    Hardware/Software Requirements:

    • Processor: Intel® Core™ i5 5200 Series or greater
    • Memory: 8GB on Windows 8.1 / 10 64 bits
    • Screen Resolution: 1280x768 or higher, 1 monitor required (dual monitors preferred)
    • USB headset
      • Click here for an example
    • No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
    • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
    • Firewall must be enabled (Will be checked prior to allowing login to system)
    • Click her for the BYOD policy for full detailed list of requirements

    The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job.  Click here to read the full description.

    NOT YOUR ORDINARY CALL CENTERᵀᴹ

  • 16 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Kent, OH FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 19 Days Ago

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Customer Service Representative
  • Ferriot Inc
  • Akron, OH FULL_TIME
  • Customer Service & Sales Specialist: Purpose of Position: The Customer Service and Sales Specialist provides essential support to sales operations for the custom manufacturing services division. The p...
  • 20 Days Ago

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Customer Service Representative (Temp)
  • AreaTemps-Inc.
  • Akron, OH TEMPORARY
  • Customer Service Representative - Short-term01 - 171393 geA Customer Service Representative is need for a 2-to-4-month assignment working first shift. Your main focus will be to ensure the company est...
  • 20 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Ravenna, OH FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 20 Days Ago

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Customer Service Representative
  • My Plumber - User Friendly Home Services
  • Medina, OH FULL_TIME
  • Customer Service in Call Center Job Summary Invest in your future with one of Ohio’s top plumbing, heating and air conditioning companies. Join a locally owned HVAC and Plumbing business who is lookin...
  • 21 Days Ago

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0 Merchant Card Customer Service Representative jobs found in Cuyahoga Falls, OH area

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Customer Service Representative
  • PrideStaff
  • Stow, OH
  • Job Description Job Description Customer Service Representative - HYBRID Pay: $17.00 per hour Shift: 10:00 AM – 6:30 PM ...
  • 3/28/2024 12:00:00 AM

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Client Service Associate
  • SEQUOIA FINANCIAL GROUP
  • Akron, OH
  • Sequoia Financial Group is a growing Registered Investment Advisor (RIA), headquartered in Northeast Ohio, offering fina...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Cafonline
  • Kent, OH
  • * Customer Service Representative **Job title:** Customer Service Representative **Contract:** Fixed Term Contract **Ref...
  • 3/26/2024 12:00:00 AM

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Client Services Associate
  • Alpha Planning
  • Solon, OH
  • Client Services Associate Do you have a passion for delivering superior customer service while being a key player in the...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • Mustard Seed Market & Cafe, Inc.
  • Akron, OH
  • **Customer Service Representative** **Department:** Customer Service **Location:** Akron - Highland Square, OH We are No...
  • 3/24/2024 12:00:00 AM

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Client Service Associate - Hybrid Remote
  • Clearstead Advisors LLC
  • Cleveland, OH
  • We are seeking a Client Service Associate at our downtown Cleveland, Ohio wealth management firm. This position will sup...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative
  • Stainless Works
  • Streetsboro, OH
  • Job Description Job Description Are you amazing on the phone and able to multitask without missing a beat? Then this car...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative
  • Gunton Corporation
  • Cleveland, OH
  • Customer Service Representative Description **$16-$20 per hour based on experience!** Support customer satisfaction, gro...
  • 3/24/2024 12:00:00 AM

Cuyahoga Falls (/ˌkaɪəˈhoʊɡə/ KY-ə-HOH-gə) is a city in Summit County, Ohio, United States. As of the 2010 census, the city population was 49,652. It is the second-largest city in Summit County and part of the Akron, OH Metropolitan Statistical Area. The city was founded in 1812 by William Wetmore and was originally named Manchester, but renamed for the Cuyahoga River and the series of waterfalls that run along the southern boundary of the city. Cuyahoga Falls is bordered by Akron to the south and the Cuyahoga Valley National Park to the northwest. According to the United States Census Bureau,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Representative jobs
$32,188 to $43,214
Cuyahoga Falls, Ohio area prices
were up 1.6% from a year ago