Merchant Card Customer Service Representative jobs in Concord, CA

Redwood Credit Union is a not-for-profit financial institution that believes in people over profits. Our mission is to passionately serve the best interests of our Members, team members, and communities. Sticking to that vision has made us one of the most loved financial partners in the many communities we serve. In fact, RCU is the 8th largest credit union in California—and growing. Due to this growth, we recently completed construction on our new, 8-acre campus in Napa and are ready to welcome more than 500 valued team members!

Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.

If this sounds like a place you’d like to be, we’re eager to meet you!

Redwood Credit Union is looking for a Card Security Representative that wants something more!

We are looking for a Card Security Representative who will responsible for assisting with the resolution of plastic card dispute and fraud claims according to applicable laws and regulations, and Visa Dispute Resolution Rules. Provide excellent service to Members and staff.

• Essential Functions
• Assist with researching, processing, and completing plastic card claims, including posting provisional credits for plastic card disputes and fraud claims as required by applicable laws and regulations, and Visa Operating Rules.
• Assist with preparing appropriate Member correspondence regarding claim status.
• Assist with processing dispute/fraud chargebacks, representments, compliance, and arbitrations according to Visa Dispute Resolution Rules, Visa’s Operating Rules, and Star Operating Rules.
• Operations
• Compiles the CO-OP Falcon Fraud Report and distributes it.
• Complies the PSCU Falcon Fraud Report and distributes it.
• Audits all incoming claims to ensure all are accounted for in the Dispute Database.
• Audits the EMV Liability Chargeback Claims Queue to see which merchants are not EMV complaint and which are compliant so we’ll know which merchant we can chargeback unauthorized purchases.
• Knowlege, Skills and Abilities
• Thorough knowledge of a PC and skilled in the use of word processing, spreadsheets, intranet,
• Internet and office equipment.
• Knowledge of basic Visa transactions including finance charges.
• Knowledge of ATM and Visa dispute process.
• Excellent oral and written communication.
• Ability to prioritize and successfully manage multiple tasks and deadlines

The Ideal Candidate has:

A combination of education and experience equivalent to a high school diploma or equivalent to one year experience on the Visa FDR system and Co-Op ATM system, and/or credit union or financial institution experience

Compensation: Base starting range: $22.00 to $29.00 per hour commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

·         Competitive medical, dental, and vision insurance, mental health offerings

·         Employee performance incentive plan

·         Salary Advancement– Merit increase based on performance

·         401(k) program with employer match

·         Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

  RCU Discounts and Perks-

-  RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

- RCU employees are eligible for a 1% discount on all recreational or boat loan products

- 2% discount off Visas and LOC Loans through RCU

- 0% interest on garment, fitness, or home office equipment loan of up to $500

- 100% financing for employee purchased homes!

Why work for Redwood Credit Union?

·         Local financial institution, providing unparalleled service since 1950

· Recognized by Newsweek as one of "America's Best Credit Unions 2024"

·         Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting

·         Voted Best Places to Work in the North Bay 18 years in a row

·         World-class employee engagement scores

·         Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

·         Recognized by Forbes as one of “America’s Best Small Employers 2023"

Internal Team Members

If you are a current Team Member, please apply through the internal careers page located in RCUNET.

                                        We are an Equal Opportunity Employer