Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)
CLASS TITLE: Customer Service Representative
DEPARTMENT: Mental Health and Chemical Dependency FSLA: Non-exempt
ACCOUNTABLE TO: Office Manager SALARY: $16.50/hr
SUMMARY: Under general direction performs customer service representative duties within the
Department assigned; Work varies little, requiring individual judgment within the specifically assigned
Office protocol, and within EMCMHC policies and procedures.
EXAMPLES OF ESSENTIAL DUTIES AND RESPONSIBILITIES: The below list is intended to be
illustrative of the responsibilities of the position and not all encompassing.
MAJOR AREAS OF ACCOUNTABILITY AND PERFORMANCE:
Mental Health and Chemical Dependency
and directing phone calls, and scheduling appointments
confidentiality
needed with admissions, updates, treatment plan reviews, SED/SDMI forms, CSR’s, and
discharges
EMCMHC
SUPERVISION – RESPONSIBILITY FOR WORK OF OTHERS: None
EXAMPLES OF PERFORMANCE CRITERIA AND EXPECTATIONS:
filing system
psychological evaluations, and all required forms
maintains office routine and general office appearance
their Telemed schedules
Telemed presentations and forwards the information to the Site Facilitator
Revised 5/16/2023
EDUCATION, TRAINING, AND EXPERIENCE: To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily.
employment and maintain certification throughout employment
transport any client, your vehicle must have insurance that will cover passengers)
stooping, climbing steps, and prolonged sitting
Reasonable accommodations may be made to enable individuals with disabilities to perform any
non-essential job function.
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