Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)
As a member of the Customer Service Center Call Center Team, ensure efficient and timely
processing of all work assignments into applicable business systems with strict adherence to all
established procedures to assist in the attainment of service level goals throughout the CSC.
Responsibilities:
· Provide accurate and timely resolution to claims customer service inquiries
· Advise Clients by telephone of status of claims inquiries
· Coordinate client follow-ups with appropriate claims adjusters
· Provide support and back up assistance to other areas of CSC as needed
· Demonstrate commitment to Company’s Code of Business Conduct and Ethics, and apply
knowledge of compliance policies and procedures, standards and laws applicable to job
responsibilities in the performance of work.
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0 Merchant Card Customer Service Representative jobs found in Bethlehem, PA area