Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Job Description
Job Description
Customer Service Specialist (Hybrid) Des Plaines, IL
$50,000 - $60,000 / Annually Bonus Profit Sharing 401k Top Tier Health Benefits Flexible Hybrid Work Model
We are hiring a talented and driven Customer Service Specialist ! This is a hybrid position three days in the office, two days’ work from home.
As a successful Customer Service Specialist , you must be proactive in addressing client’s needs through excellent communication and negotiations skills.
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Customer Service Specialist Job Duties :
Customer Service Specialist Requirements :