Merchant Card Customer Service Manager jobs in Williamsport, PA

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Customer Service Manager (Hybrid)
  • TE Connectivity
  • Middletown, PA FULL_TIME
  • TE Connectivity's Customer Service Teams interact with customers, company sales, and service representatives to handle various pre- or post-sales service functions. They take and process transactions via phone, internet, and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services and investigate and resolve customer complaints. A key focus area is developing strong business relationships via TE's Extraordinary Customer Experience strategy.

    At TE, you will unleash your potential by working with people from diverse backgrounds and industries to create a safer, sustainable, and more connected world.

    Job Overview:
    TE Connectivity's Customer Service Teams interact with customers, company sales, and service representatives to handle various pre- or post-sales service functions. They take and process transactions via phone, internet, and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services and investigate and resolve customer complaints. A key focus area is developing strong business relationships via TE's Extraordinary Customer Experience strategy.

    Responsibilities:
    • Create and execute team strategy aligned with BU priorities and values.
    • Lead, manage, and coach team of customer service and supply planning associates within North America
    • Assist /lead data analytic support to the sales leader and provide performance updates and team reviews.
    • Publish and drive towards the attainment of customers' annual and monthly booking and billing forecasts.
    • Manage demand, cancellation, pushouts, expedites, IBP forecast, and timely order acknowledgment and updates to customers.
    • Resolve systematic delivery issues with strategic customers.
    • Implement service-level definitions and agreements across the team.
    • Execute process improvement initiatives to drive improved performance.
    • Work closely with internal customers – warehouse, logistics, planners, and concerned teams at the customer
    • Ensure timely submission of necessary documents and bills are processed for payment to the customer.

    What your background should look like:

    Desired Candidate Profile:

    • Bachelor's degree in marketing or related field; or equivalent work experience in a customer service or supply chain role.
    • SAP Experience is preferred
    • Experience leading/influencing change management
    • Flexibility to travel to customers as required
    • Knowledge of imports, exports, SEZ, and Free trade zone warehouse functions is required.
    • Strong English Language skills

    Competencies

    Building Effective Teams
    Motivating Others
    Managing and Measuring Work
    Values: Integrity, Accountability, Teamwork, Innovation
    SET : Strategy, Execution, Talent (for managers)
    COMPENSATION
    • Competitive base salary commensurate with experience: $96,720 - $145,080 (subject to change dependent on physical location)
    • Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
    • Total Compensation = Base Salary Incentive(s) Benefits
    BENEFITS
    • A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

    EOE, Including Disability/Vets

  • 24 Days Ago

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Customer Service Office Manager
  • Platinum Fitness Harrisburg
  • Carlisle, PA FULL_TIME
  • Basic Job DutiesAdministration-Coordination of company schedules-Contract/data entry-Billings and payment collectionsCustomer Service-Fielding customer service calls and emails-Basic problem solving a...
  • 11 Days Ago

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Customer Service Office Manager
  • Platinum Fitness Harrisburg
  • Camp Hill, PA FULL_TIME
  • Basic Job DutiesAdministration-Coordination of company schedules-Contract/data entry-Billings and payment collectionsCustomer Service-Fielding customer service calls and emails-Basic problem solving a...
  • 12 Days Ago

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Cleaner
  • Aware Manager
  • Harrisburg, PA FULL_TIME,PART_TIME
  • Cleaner We are looking for a Cleaner to take care of our facilities and carry out cleaning and maintenance duties. The goal is to keep our building in a clean and orderly condition. Responsibilities C...
  • 10 Days Ago

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Inbound Customer Service Agent - Inbound Call Center- Full time
  • Publishers Service Associates
  • Williamsport, PA FULL_TIME
  • Professional Sales and Customer Service Opportunity! Our inbound sales and support team is looking for skilled sales/service professionals to help us service several large accounts! PSA/Darwin provide...
  • 4 Days Ago

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Customer Experience Associate
  • Army & Airforce Exchange Service
  • Carlisle, PA PART_TIME
  • ******Apply on our website: www.applymyexchange.com****** Hours requested for availability:Sun-Wed 1230-1830 Thurs 1130-2000 Fri-Sat 1230-1830 Up to 34 hours per week Job Description: Responsible for ...
  • 1 Day Ago

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0 Merchant Card Customer Service Manager jobs found in Williamsport, PA area

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Online Survey Taker. Earn up to $25 per survey. - Remote
  • Earn Haus
  • Williamsport, PA
  • Job description We are urgently looking for people interested in taking online surveys for Fortune 500 brands. If you ar...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Williamsport, PA
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • APFusion
  • Williamsport, PA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Support Specialist you'll: Quickl...
  • 3/27/2024 12:00:00 AM

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FT Customer Experience Specialist (Work From Home)>
  • APEX Wheels
  • Williamsport, PA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / 100% Apex-paid medical, dental & vision / 40...
  • 3/25/2024 12:00:00 AM

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Business Development
  • Gregory Welteroth Advertising
  • Montoursville, PA
  • Job Description Job Description We are looking for a dynamic professional who can build strong relationships and can ide...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Garner Health
  • Williamsport, PA
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/24/2024 12:00:00 AM

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FT Customer Support Associate - Work From Home>
  • Vetcove
  • Williamsport, PA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, Dental, and Vision / 401k / Home offic...
  • 3/24/2024 12:00:00 AM

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Regional Sales Manager (Remote- California)
  • TPS, LLC
  • New Columbia, PA
  • If you are not familiar with us, Tenney Environmental is located in New Columbia, PA and offers one of the most comprehe...
  • 3/24/2024 12:00:00 AM

Williamsport is a city in, and the county seat of, Lycoming County, Pennsylvania, United States. In 2017, the population was estimated at 28,462. It is the principal city of the Williamsport, Pennsylvania Metropolitan Statistical Area, which has a population of about 114,000. The city is the cultural, financial, and commercial center of Central Pennsylvania. It is 131 miles (211 km) from Philadelphia, 166 miles (267 km) from Pittsburgh and 85 miles (137 km) from state capital Harrisburg. The city is renowned for its sports, arts scene and food. Williamsport was settled by Americans late in the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$50,662 to $77,724
Williamsport, Pennsylvania area prices
were up 1.5% from a year ago