Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
TE Connectivity's Customer Service Teams interact with customers, company sales, and service representatives to handle various pre- or post-sales service functions. They take and process transactions via phone, internet, and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services and investigate and resolve customer complaints. A key focus area is developing strong business relationships via TE's Extraordinary Customer Experience strategy.
At TE, you will unleash your potential by working with people from diverse backgrounds and industries to create a safer, sustainable, and more connected world.
Job Overview:
TE Connectivity's Customer Service Teams interact with customers, company sales, and service representatives to handle various pre- or post-sales service functions. They take and process transactions via phone, internet, and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services and investigate and resolve customer complaints. A key focus area is developing strong business relationships via TE's Extraordinary Customer Experience strategy.
Desired Candidate Profile:
EOE, Including Disability/Vets
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