Merchant Card Customer Service Manager jobs in Wichita Falls, TX

**Job Summary:** We are seeking a dynamic and experienced Customer Service Manager to lead our team in delivering exceptional service to our clients. The ideal candidate will oversee customer interactions, resolve issues, and drive customer satisfaction through effective leadership and communication. **Duties:** - Manage a team of customer service representatives to ensure high-quality service delivery - Negotiate and resolve escalated customer complaints or issues - Supervise daily operations to guarantee efficiency and productivity - Provide guidance and support to staff in handling complex customer inquiries - Implement strategies to enhance customer experience and retention - Collaborate with sales and marketing teams to align customer service goals with business objectives - Conduct regular performance evaluations and training sessions for staff development - Communicate effectively with customers in both English and Spanish **Experience:** - Proven experience in a customer service management role - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication and interpersonal abilities - Proficiency in project management to drive process improvements - Fluency in English and Spanish is a plus This position offers competitive compensation, opportunities for career growth, and a supportive work environment. If you possess the required skills and are passionate about delivering top-notch customer service, we invite you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $30,000.00 - $45,000.00 per year

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Wichita Falls, TX 76308: Relocate before starting work (Required)

Work Location: In person