Merchant Card Customer Service Manager jobs in Vineland, NJ

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

G
Customer Service Manager
  • Gerresheimer
  • Vineland, NJ FULL_TIME
  • Company Description

    Gerresheimer is a leading global partner to the pharmaceutical and healthcare industries.  With its specialty glass and plastic products, the company contributes to health and well-being with production operations in 40 locations around the world.  With close to $2 billion in revenue and 10,000 employees, Gerresheimer’s product portfolio includes pharmaceutical packaging and products for the safe, simple administration of medicines, such as insulin pens, in- halers, pre-fillable syringes, injection vials, ampoules, bottles and containers for liquid and solid medicines with closure and safety systems as well as packaging for the cosmetics industry.  The business is organized into three divisions: Plastics and Devices, Advanced Technologies, and Primary Packaging Glass.

    Job Description

    SUMMARY

    The primary responsibility of the Customer Service Manager is to guarantee customer satisfaction by ensuring top-notch customer service. This hands-on position is responsible to service accounts assigned to the Manager, and also to plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational objectives.

    Qualifications

    EDUCATION and/or EXPERIENCE:

    •     Bachelor's degree or 5 to 1O years equivalent experience is required

    •     Well-developed business acumen.  Preferred prior experience in manufacturing.       Experience in glass manufacturing or pharmaceutical industry favorable

    •     Microsoft Office experience and MAP system experience required - SAP preferred.

    •     Strong leadership and ability to take initiative and motivate others

    •     Excellent verbal, telephone and written communication skills. Customer centric.

    •     Professional, positive an enthusiastic attitude

    •     Patience in stressful situations

    Additional Information

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    •     Responsible for managing the daily operations of the Customer Service Team to ensure customer needs and inquiries are satisfied in an efficient and professional manner.

    •    Act as liaison between customers and Company to provide optimum customer satisfaction.  Will discuss any changes which would permit better plant efficiency while also meeting customer requirements.

    •    Coordinates various customer services functions between customer, accounts managers, plants and other related internal departments as necessary such as production planning, engineering and quality assurance etc.

    •     Investigate and resolve customer complaints or order issues. Will interact with plant Quality Assurance and Manufacturing departments regarding any customer quality issues.

    •     Provide decision making and problem solving assistance to Customer Service Employees in areas of

    • Quotations I pricing
    • New customer accounts
    • Return authorizations, claims and credits
    • Invoice Distribution

    •     Capitalizes on sales opportunities with new customer inquiries and supports accounts managers.

    •     Develops, analyze, and publishes department metrics including customer complaints, specific customer issues, complaint resolution, and other items related to customer orders in terms of policy and contractual requirements.

    •     Visit customers, as needed, to improve upon existing relationships

    •     Work with management on customer service initiatives.  Isolate and identify areas of improvement within the Customer Service Department. Train customer service representatives.

    •     Ensure Department works within budget

    •     Maintain work area in a clean and professional condition

    Observe all safety rules and regulations and perform job in a safe manner

  • 20 Days Ago

I
Manager - Customer Service
  • INTEX Millwork Solutions
  • Mays Landing, NJ FULL_TIME
  • INTEX MILLWORK SOLUTIONS is a business unit of The Azek Company. A designer and manufacturer of innovative, custom Architectural building products with a commitment to providing exceptional products, ...
  • 3 Days Ago

A
Manager - Customer Service
  • AZEK Company
  • Mays Landing, NJ FULL_TIME
  • INTEX MILLWORK SOLUTIONS is a business unit of The Azek Company. A designer and manufacturer of innovative, custom Architectural building products with a commitment to providing exceptional products, ...
  • 5 Days Ago

P
Customer Service-Self Storage Manager
  • Public Storage
  • Winslow, NJ FULL_TIME
  • Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $16.50 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
  • 1 Day Ago

P
Customer Service
  • Pizza Hut
  • Bridgeton, NJ FULL_TIME
  • Working at Pizza Hut is about making hungry people happy. Its about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face...
  • 4 Days Ago

P
Customer Service
  • PCF Restaurant Group LLC
  • Bridgeton, NJ FULL_TIME
  • Working at Pizza Hut® is about making hungry people happy. It’s about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling fa...
  • 9 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Merchant Card Customer Service Manager jobs found in Vineland, NJ area

A
Customer Service Manager
  • Allstate Insurance Agency - David Lieberman
  • Somers Point, NJ
  • Job Description Job Description Benefits/Perks Competitive Pay Professional Development Job Stability in a growing indus...
  • 3/28/2024 12:00:00 AM

M
01355 317 PT Customer Experience Manager
  • Michaels Stores
  • Philadelphia, PA
  • 01355 317 PT Customer Experience Manager page is loaded **01355 317 PT Customer Experience Manager** **01355 317 PT Cust...
  • 3/28/2024 12:00:00 AM

A
Class A or B Driver Operator
  • ACV Enviro Corp.
  • Clayton, NJ
  • **Class A or B Driver Operator** > Clayton, NJ | Operations | Posted: Mar 28, 2021 **Summary** The primary purpose of th...
  • 3/28/2024 12:00:00 AM

A
Class A or B Driver Operator
  • ACV Enviro Corp.
  • Aston, PA
  • **Class A or B Driver Operator** > Aston, PA | Operations | Posted: Mar 28, 2021 **Summary** The primary purpose of the ...
  • 3/28/2024 12:00:00 AM

A
Customer Success Manager
  • Allstate Insurance Agency - David Lieberman
  • Somers Point, NJ
  • Job Description Job Description Benefits/Perks Competitive Pay Professional Development Job Stability in a growing indus...
  • 3/27/2024 12:00:00 AM

O
Contract Electrical & Instrument Technician - Turbine Outage - NJ
  • On Grid Infrastructure Services
  • Camden, NJ
  • Job Description Job Description Electrical and Instrument Technician As an Electrical and Instrumentation Technician, yo...
  • 3/27/2024 12:00:00 AM

A
Client Managing Partner - Healthcare & Pharma
  • Acxiom LLC
  • Dover, DE
  • The Client Managing Partner owns the relationships with multiple of Acxioms accounts and clients. Oversees and maintains...
  • 3/26/2024 12:00:00 AM

G
Supervisor (m/w/d) Customer Service
  • Gruner + Jahr
  • New Castle, DE
  • ** Supervisor (m/w/d) Customer Service** Der DPV ist ein 100% Tochterunternehmen von Gruner + Jahr und bernimmt als Full...
  • 3/26/2024 12:00:00 AM

According to the United States Census Bureau, the city had a total area of 69.029 square miles (178.785 km2), including 68.424 square miles (177.218 km2) of land and 0.605 square miles (1.568 km2) of water (0.88%). Of all the municipalities in New Jersey to hold the label of City, Vineland is the largest in total area. (Hamilton Township in Atlantic County is the largest municipality in New Jersey in terms of land area. Galloway Township, also in Atlantic County, is the largest municipality in total area, including open water within its borders.) Vineland borders Deerfield Township, Millville,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$56,519 to $86,709
Vineland, New Jersey area prices
were up 1.5% from a year ago