Merchant Card Customer Service Manager jobs in Utah
Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Recently Added Merchant Card Customer Service Manager jobs
Credit Card Customer Service
- Discover Financial Services
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West Valley, UT
OTHER
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Discover. A brighter future.
We offer 100% remote, combo, or on site - it’s your choice!
And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic!
Our next classes start in April of 2024
We’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:
12:00 PM - 1:00 PM EST (OH, DE, MD, NJ, PA)
10:00 AM - 11:00 AM MDT (Utah)
9:00 AM - 10:00 AM MST (Arizona)
Note: Shifts are Monday - Friday with weekends as assigned .
What You’ll Do
Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures.
Navigates a computerized system for responding and/or troubleshooting to customer questions.
Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.
Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.
We’ll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!
How You’ll Do It
Assists over 100 customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat.
Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests.
Leverages 2 standard screens, verbatim scripts and procedures.
Utilizes multiple systems to respond to, troubleshoot and document customer inquiries.
Builds the Discover Financial brand by providing industry-leading care and innovative solutions.
Bonus Points If You Have
H.S. Diploma or GED
1 years of Customer Service experience
#INDDFS
#ZRDFS
#Remote
#BI-Remote
A credit screening may be required for some roles within Discover Home Lending.
Application Deadline: The application window for this position is anticipated to close on Mar-03-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation: The base pay for this position generally ranges between $17.00 to $18.98. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
STD, Life, LTD and AD&D
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
Learn more at MyDiscoverBenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights) - 29 Days Ago
Customer Service (Debit Card) - Part Time Days
- Five Star Call Centers
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Remote, UT
PART_TIME
- We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high...
- 1 Month Ago
Customer Service (Debit Card) - Part Time Days
- Five Star Call Centers
-
Magna, UT
PART_TIME
- We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high...
- 1 Month Ago
Customer Service Representative - Part Time
- Williams-Sonoma Inc. Customer Care Centers
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Salt Lake, UT
PART_TIME
- Williams-Sonoma Inc. Customer Service Representatives – Work from Home in Utah! Now hiring part-time staff until July 2024 Why you and why us? Who are our Customer Service Representatives? They are pe...
- 1 Month Ago
Technical Service Representative (TSR)
- Customer Engineering Services (CES) -cesservice
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Orem, UT
FULL_TIME
- Join Our Team Today! CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the ...
- 6 Days Ago
Technical Service Representative (TSR)
- Customer Engineering Services (CES) -cesservice
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Provo, UT
FULL_TIME
- Join Our Team Today! CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the ...
- 8 Days Ago
Merchant Card Customer Service Manager jobs at Popular Companies
Customer Service Manager
- Milton Store (Flagstaff, AZ)
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Flagstaff, AZ
- 701 S Milton Rd Flagstaff Arizona, 86001, +1 (925) 5565123 x#208 Starting Pay: $17.00 / Hour Position Description: Respo...
- 4/23/2024 12:00:00 AM
Customer Service Manager
- Palisades Store (Ftn Hills & Palisades)
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Fountain Hills, AZ
- 13757 N Fountain Hills Blvd Fountain Hills Arizona, 85268, +1 (480) 8165002 Position Description: Responsible for the ov...
- 4/19/2024 12:00:00 AM
Customer Service Manager
- El Mirage Store (Dysart & Thunderbird)
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El Mirage, AZ
- 13055 W Thunderbird Rd El Mirage Arizona, 85335, +1 (602) 2163905 Position Description: Responsible for the oversight, l...
- 4/17/2024 12:00:00 AM
Customer Service Manager
- Prescott Valley Store (St. Rt. 69 & N. Lake Valley Rd.)
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Prescott Valley, AZ
- 7620 E State Route 69 Prescott Valley Arizona, 86314, +1 (928) 7175297 Position Description: Responsible for the oversig...
- 4/16/2024 12:00:00 AM
Customer Service Manager
- Ray & Rural Store (Ray & Rural)
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Chandler, AZ
- 4949 W. Ray Rd. Chandler Arizona, 85226, +1 (480) 3987642 Position Description: Responsible for the oversight, leadershi...
- 4/16/2024 12:00:00 AM
Customer Service Manager
- Warner Store (Warner & McQueen)
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Gilbert, AZ
- 1500 W Warner Rd Gilbert Arizona, 85233, +1 (480) 5304712 Offered Pay: $17/hr., Position Description: Responsible for th...
- 4/1/2024 12:00:00 AM
Customer Service Manager
- Greenfield Store (University & Greenfield)
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Mesa, AZ
- 4422 E University Dr Mesa Arizona, 85205, +1 (480) 5304720 Position Description: Responsible for the oversight, leadersh...
- 3/28/2024 12:00:00 AM
Customer Service Manager
- Maricopa Store (Maricopa, Arizona)
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Maricopa, AZ
- 20595 North John Wayne Pkwy Maricopa Arizona, 85139, +1 (520) 3487585 Position Description: Responsible for the oversigh...
- 3/4/2024 12:00:00 AM
About Utah
Utah is known for its natural diversity and is home to features ranging from arid deserts with sand dunes to thriving pine forests in mountain valleys. It is a rugged and geographically diverse state that is at the convergence of three distinct geological regions: the Rocky Mountains, the Great Basin, and the Colorado Plateau.
Utah is one of the Four Corners states, and is bordered by Idaho in the north, Wyoming in the north and east; by Colorado in the east; at a single point by New Mexico to the southeast; by Arizona in the south; and by Nevada in the west. It covers an area of 84,899 sq mi ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$50,559 to $77,566