Merchant Card Customer Service Manager jobs in Trenton, NJ

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Business Systems Consultant
  • IT Customer Service - POST
  • Trenton, NJ CONTRACTOR
  • Need a BA with Help Desk, Customer Service, Analysis, and Testing experience to work in a Help Desk support role to work on provisioning user access to Judiciary applications.

    Position is Hybrid; 2 Days Onsite, 3 Days Remote. Project will be extended.

    EXCELLENT written and verbal communication.

    Project

    This unit has responsibility for provisioning user access. A BA is needed to handle this via a Help Desk role and also to come up with ways to automate our systems/enhance the provisioning process so that this manual process becomes more efficient.

    REQUIRED RESPONSIBILITIES/EXPERIENCE:

    The BSC will be responsible for monitoring the help desk, accepting help desk tickets, analyzing requests, and assisting the user with a resolution in a timely manner. The BSC will be working within a team to instigate process improvements in the provisioning workflow. The BSC will be expected to work in a fast-paced environment and will be expected to be organized, multitask, take initiative and be customer friendly.

    Skills required:

    -Experience with Help Desk, customer service, and directly assisting users.

    -Experience with developing systems via a structured SDLC methodology including Agile methodology.

    -Experience with developing various documentation including BRD, FRD, Use Cases, User Stories, etc.

    -Experience in developing UI/UX mockups and workflows (Adobe XD preferred).

    -Ability to gather and interpret relevant information via interviews, observation, surveys, meetings and reading manuals/documentation.

    -Experience in collaborating with multiple teams to develop and implement programs.

    -Experience in writing test plans and test scripts and conducting various testing.

    - Experience in creating user training manuals and conducting user training and demos.

    - Ability to analyze complex business processes and work flows and propose areas for improvement.

    - 4 year college degree or equivalent study required.

    - Relevant work experience: 6 to 8 years.

    Job Type: Contract

    Salary: $51.71 - $54.06 per hour

    Experience level:

    • 10 years

    Schedule:

    • 8 hour shift

    Experience:

    • Helpdesk/Customer Service: 5 years (Required)
    • Business analysis: 5 years (Required)
    • UI/UX mockup: 5 years (Required)

    Work Location: In person

  • 3 Days Ago

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Manager, Customer Insights
  • Educational Testing Service (ETS)
  • Princeton, NJ FULL_TIME
  • Job Description: About ETS: For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality an...
  • 24 Days Ago

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Service Technician, Compressor Technique-Trenton, NJ
  • Atlas Copco Compressors LLC -North America Customer Center
  • Trenton, NJ FULL_TIME
  • Service Technician, Compressor Technique-Trenton, NJ Functional area: Service Country: United States City: Trenton Company name: Atlas Copco Compressors LLC Date of posting: Feb 1, 2024 Passionate peo...
  • 1 Month Ago

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Assistant Store Manager - Merchant Square, Riverdale, GA
  • DTLR Inc
  • Juliustown, NJ FULL_TIME
  • Come work for us! We are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a DTLR store. Our employees are key to our succe...
  • 10 Days Ago

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Customer Service Manager
  • Vistry Group PLC
  • Warrington, PA FULL_TIME
  • Role Overview In a Nutshell… We have a fantastic opportunity for a Customer Service Manager to join our team within Vistry Merseyside and Cheshire West, covering development across the region. As our ...
  • 21 Days Ago

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CUSTOMER SERVICE MANAGER
  • Goodwill Industries of Southern New Jersey and Phi
  • Hamilton, NJ OTHER
  • Job Details Job Location: Hamilton Plaza Store - Hamilton, NJ Salary Range: $16.75 - $20.75 Hourly DescriptionThe Customer Service Manager is responsible for the oversight, leadership and achievement ...
  • Just Posted

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0 Merchant Card Customer Service Manager jobs found in Trenton, NJ area

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Customer Service Manager
  • Allstate Insurance Agency - Rajesh Khullar
  • Plymouth Meeting, PA
  • Job Description Job Description Benefits/Perks: Competitive Pay Professional Development Job Stability in a growing indu...
  • 3/28/2024 12:00:00 AM

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Customer Experience Manager
  • Knockaround, LLC
  • Chester, NJ
  • **Customer Experience Manager** **About Knockaround** Founded in 2005 and based in San Diego, Knockaround is the origina...
  • 3/28/2024 12:00:00 AM

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Customer Experience Manager Night & Weekends
  • Michaels Stores
  • Trenton, NJ
  • Customer Experience Manager Night & Weekends page is loaded **Customer Experience Manager Night & Weekends** **Customer ...
  • 3/28/2024 12:00:00 AM

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Customer Experience Manager Part Time
  • Michaels Stores
  • Eatontown, NJ
  • **Customer Experience Manager Part Time** **Customer Experience Manager Part Time** **To review a comprehensive list of ...
  • 3/28/2024 12:00:00 AM

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Customer Support Manager
  • Craters & Freighters NY/NJ
  • Middlesex, NJ
  • Job Description Job Description Administrative/ Accounting Oversee financial records and maintain budget compliance with...
  • 3/26/2024 12:00:00 AM

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Customer Experience Manager
  • Citywide Elevator Consulting
  • Bridgewater, NJ
  • Job Description Job Description Benefits: 401(k) 401(k) matching Competitive salary Health insurance Paid time off Welln...
  • 3/25/2024 12:00:00 AM

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Customer Service Manager
  • Componentcontrol
  • Red Bank, NJ
  • ** Customer Service Manager** **Job Category****:** Operations **Requisition Number****:** CUSTO01511 Showing 1 location...
  • 3/25/2024 12:00:00 AM

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Customer Experience Manager
  • Citywide Elevator Consulting
  • Bridgewater, NJ
  • Job Description Job Description At Citywide, we believe in creating memorable experiences that foster loyalty and satisf...
  • 3/24/2024 12:00:00 AM

According to the United States Census Bureau, the city had a total area of 8.155 square miles (21.122 km2), including 7.648 square miles (19.809 km2) of land and 0.507 square mile (1.313 km2) of water (6.21%). Several bridges across the Delaware River – the Trenton–Morrisville Toll Bridge, Lower Trenton Bridge and Calhoun Street Bridge – connect Trenton to Morrisville, Pennsylvania, all of which are operated by the Delaware River Joint Toll Bridge Commission. Trenton is located near the exact geographic center of the state, which is 5 miles (8.0 km) located southeast of Trenton. The city is so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$57,987 to $88,961
Trenton, New Jersey area prices
were up 1.5% from a year ago