Merchant Card Customer Service Manager jobs in Tampa, FL

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Assistant General Manager - TPA
  • ELECTRONIC MERCHANT SYSTEMS LLC
  • Tampa, FL OTHER
  • Job Details

    Level:    Management
    Job Location:    Tampa office - Tampa, FL
    Position Type:    Full Time
    Education Level:    Not Specified
    Salary Range:    Undisclosed
    Travel Percentage:    Local Travel
    Job Shift:    Day
    Job Category:    Sales

    Description

    We are a national sales organization seeking a qualified Assistant Sales/Telemarketing Manager. The Assistant Sales/Telemarketing Manager will focus on the daily coaching, training and motivating the outbound lead generation staff to exceed daily goal of appointments set for the Business to Business outside Account Executives, as well as assist the General Sales Manager in the day-to-day operation of the office to ensure the team is achieving its set goals.

    • Surpassing daily lead quota
    • Motivate, inspire, coach and train your outbound lead generation staff (Telemarketing) to success
    • Ability to recruit and hire talented appointment setters
    • Hold your lead generation team accountable for their weekly quota’s, activity and continued training
    • Develop a winning culture for the Telemarketing room and your office
    • Ensure that the lead generation group sets quality leads and re-qualify those leads daily
    • A sense of urgency in their management style
    • Manage the details which include, entering leads into SalesForce.com, reporting, activity, training and coaching.

    Qualifications

    EMS is seeking an Assistant Sales/Telemarketing Manager who is looking for a great opportunity to lead a team of 4 outbound appointment setter representatives. The ideal candidate will possess the above qualifications, plus have proven experience in a telemarketing/call center environment. These skills are required for an individual to be considered. If you are a sales leader with a "can do & must achieve" attitude and have the ability to lead a result driven sales environment, please respond in confidence to schedule an interview.

    Bachelor's Degree preferred but not required or equivalent combination of education and experience. Telemarketing or outside sales experience, excellent communication & sales presentation skills are required.

    •  Ability to function both independently and as part of a team in a multi-task environment
    • Familiarity with process improvement and quality tools and techniques is a plus
    • Solid facilitation and delivery skills
    • Ability to travel throughout the geography

    Many outstanding benefits including: competitive salary, PTO, 401K plan with company match, paid holidays, company contribution toward health/dental insurance, employee discounts, on-site fitness center, career growth opportunities, recognition and rewards for excellence


  • 1 Month Ago

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Assistant General Manager - Tampa
  • Electronic Merchant Systems Llc
  • Tampa, FL FULL_TIME
  • We are a national sales organization seeking a qualified Assistant Sales/Telemarketing Manager. The Assistant Sales/Telemarketing Manager will focus on the daily coaching, training and motivating the ...
  • 1 Month Ago

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Merchant Success Manager
  • ShipBob, Inc.
  • Sydney, FL FULL_TIME
  • Title: Merchant Success Manager Location: Remote in Australia Role Description: The Merchant Success Manager (MSM) will join ShipBob’s growing Merchant Success team responsible for understanding the u...
  • 12 Days Ago

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Senior Manager - Merchant Partnerships and Growth
  • Visa
  • Sydney, FL FULL_TIME
  • Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government en...
  • 5 Days Ago

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Customer Service Representative
  • Mazzella Service
  • Bartow, FL FULL_TIME
  • Contracts Administrator (Customer Service)The Contracts Administrator will anticipate and respond to customer inquiries for contract and fall protection division to strive to exceed all expectations. ...
  • 2 Days Ago

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Merchant Services Outside Sales Account Manager
  • Betterpay LLC
  • Tampa, FL PART_TIME,FULL_TIME
  • About Us Betterpay, LLC is a leading provider of Merchant Acquiring and Payments Solution. Our main processing partner is Paysafe. Betterpay is a Registered Independent Sales Organization registered w...
  • 4 Days Ago

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0 Merchant Card Customer Service Manager jobs found in Tampa, FL area

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Customer Success Manager
  • Trigenx
  • Tampa, FL
  • Hybrid/Remote Position In this role you will: Own customer relationships, acting as their primary point of contact and t...
  • 3/28/2024 12:00:00 AM

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Customer Experience Manager
  • Michaels Stores, Inc.
  • Lakeland, FL
  • Store - LAKELAND, FL Deliver a customer centric shopping experience by managing and delivering effective front-end opera...
  • 3/28/2024 12:00:00 AM

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Night and Weekend Customer Experience Manager
  • Michaels Stores, Inc.
  • Brandon, FL
  • Store - TAMPA-BRANDON, FL Deliver a customer centric shopping experience by managing and delivering effective front-end ...
  • 3/28/2024 12:00:00 AM

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Field Service Technician (CEMS)
  • ESC Spectrum
  • Tampa, FL
  • Job Description Job Description ESC Spectrum is a leading provider of systems and services for stack emissions monitorin...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative>
  • Handyman Connection
  • Brandon, FL
  • Handyman Connection - JobID: 100-132210002 [Customer Service Representative] As a Customer Service Representative at Han...
  • 3/27/2024 12:00:00 AM

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Assistant Manager Customer Service
  • RPG Gulf Gate Corp
  • Sarasota, FL
  • Job Description Job Description Composes and produces business correspondences, reports and related materials or guides ...
  • 3/25/2024 12:00:00 AM

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Customer Success Manager
  • Dynaway
  • Tampa, FL
  • Job Description Job Description Do you like to work in a dynamic environment with multiple and challenging tasks? Then y...
  • 3/24/2024 12:00:00 AM

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Senior Client Manager
  • Outcome Technologies Llc
  • Tampa, FL
  • Job Description Job Description Welcome to Automated Appointment Engines! We're the fastest-growing Digital Marketing Co...
  • 3/24/2024 12:00:00 AM

Tampa is a major city in, and the county seat of, Hillsborough County, Florida, United States. It is on the west coast of Florida on Tampa Bay, near the Gulf of Mexico, and is the largest city in the Tampa Bay Area. The bay's port is the largest in the state, near downtown's Channel District. Bayshore Boulevard runs along the bay, and is east of the historic Hyde Park neighborhood. Today, Tampa is part of the metropolitan area most commonly referred to as the "Tampa Bay Area". For U.S. Census purposes, Tampa is part of the Tampa-St. Petersburg-Clearwater, Florida Metropolitan Statistical Area....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$50,602 to $77,631
Tampa, Florida area prices
were up 1.1% from a year ago