Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
We are a national sales organization seeking a qualified Assistant Sales/Telemarketing Manager. The Assistant Sales/Telemarketing Manager will focus on the daily coaching, training and motivating the outbound lead generation staff to exceed daily goal of appointments set for the Business to Business outside Account Executives, as well as assist the General Sales Manager in the day-to-day operation of the office to ensure the team is achieving its set goals.
Qualifications
EMS is seeking an Assistant Sales/Telemarketing Manager who is looking for a great opportunity to lead a team of 4 outbound appointment setter representatives. The ideal candidate will possess the above qualifications, plus have proven experience in a telemarketing/call center environment. These skills are required for an individual to be considered. If you are a sales leader with a "can do & must achieve" attitude and have the ability to lead a result driven sales environment, please respond in confidence to schedule an interview.
Bachelor's Degree preferred but not required or equivalent combination of education and experience. Telemarketing or outside sales experience, excellent communication & sales presentation skills are required.
Many outstanding benefits including: competitive salary, PTO, 401K plan with company match, paid holidays, company contribution toward health/dental insurance, employee discounts, on-site fitness center, career growth opportunities, recognition and rewards for excellence
0 Merchant Card Customer Service Manager jobs found in Tampa, FL area