Merchant Card Customer Service Manager jobs in Sumter, SC

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

Recently Added Merchant Card Customer Service Manager jobs

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General Manager - Customer Service
  • Enmarket
  • Manning, SC FULL_TIME
  • The General Manager is responsible for leading a team of up to 25 employees and driving success in all aspects of the retail operation. You will continually deliver on Enmarkets mission to Enrich Lives through a focus on friendly service, food execution, cleanliness, building talent, and driving success.

    RESPONSIBILITIES

    Being passionate about the customer service and retail industry while coaching, developing, empowering, and holding accountable all team members to deliver an exceptional customer experience while developing and sustaining a profitable environment.
    Responsible for maintaining the highest standards of store appearance and operation.
    Responsible for the day-to-day activities of the retail operation, proactively helping in any area where it is needed.
    Recruiting, interviewing, hiring and ensuring effective orientation and training of the highest caliber candidates.
    Analyzing, recognizing, and proactively managing sales, margin, product inventory levels, cash and inventory, and purchase trends. Utilizing other reporting metrics to maximize bottom line profitability at store level.
    Ensuring the company marketing plans and procedures are executed at store level consistently.
    Consistently maintain adequate inventory levels through effective ordering which supports driving sales and minimizing non-productive inventory.
    On a day-to-day basis, ensuring safety, health, food safety, and sanitation requirements are met in accordance with federal, state, local and company standards.
    Responsible for effective employee scheduling and payroll management to maximize daily sales while achieving company labor targets.
    Completing all required daily and monthly paperwork and required reporting.
    Effectively communicating with all subordinates, peers, and all levels of upper management.
    Complete accurate and timely employee performance reviews.
    Completing competition surveys as requested by upper management.
    Communicating and supporting the companys mission, vision, and values.
    Implementing and enforcing all company policies, rules and procedures.
    Responsible for executing at store level the fuel pricing strategy including timely and accurate fuel surveys and price changes.
    Assisting to ensure high level of employee morale and engagement through enhanced communication, role modeling, employee recognition, consistent feedback, along with direct accountability.
    Build and maintain effective business relationships with our vendor partners.
    A proactive business manager in all aspects of store operations to achieve company goals and be able to read, understand, and react to P&L and other analytical reports.
    Ensure positive employee relations at store level inclusive of resolving all employee problems and disputes in a timely manner. Reaching out for assistance and guidance from the District Manager and Human Resources representatives when necessary.
    Responsible for being a catalyst for change and embracing change within the organization as it occurs.
    Ability to work all shifts as needed.

    High School Diploma or GED is required.
    2 years management experience in food service, retail, or restaurant preferred
    Previous experience working in high-volume, guest-focused, transactional environment preferred
    Excellent written and verbal communication skills
    Ability to work 50 hours weekly
    Must be able to work a flexible schedule including weekends and holidays
    Ability to bend, stretch, reach, locate, stack, and lift inventory weighing up to 40 pounds.
    Must meet all requirements expected of an Enmarket Store Associate
    Eligibility Requirements:
    Hiring is contingent upon eligibility to work in the U.S.
    -----------------------------------------------------------------------------------------------------------------------------------------------Enmarket is an EEO/AA employer and committed to creating an environment that values and supports diversity and inclusiveness across our organizations. We encourage applications from qualified individuals who will help us achieve this mission. Enmarket prohibits discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.
    This position description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. No part of this position description shall be construed as an employment contract. Employment with Enmarket is at will and constrained by the laws of the state wherein the employee performs the service for the company.

    About the Company:
    Enmarket



  • 9 Days Ago
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General Manager - Customer Service
  • Enmarket
  • Santee, SC FULL_TIME
  • The General Manager is responsible for leading a team of up to 25 employees and driving success in all aspects of the retail operation. You will continually deliver on Enmarkets mission to Enrich Live...
  • 8 Days Ago
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New Store Customer Service
  • Circle K
  • Sumter, SC FULL_TIME
  • Store 2723417: 2000 Wedgefield Rd, Sumter, South Carolina 29154Availability - Shift/Days Flexible Availability Customer Service RepresentativeWe want you to join our team as a Customer Service Represe...
  • 11 Days Ago
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Customer Service Associate - Temporary
  • Walgreens Boots Alliance
  • SUMTER, SC TEMPORARY
  • Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.Custom...
  • 12 Days Ago
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PT Customer Service Leader
  • Food Lion
  • Sumter, SC FULL_TIME
  • Address: USA-SC-Sumter-5700 Broad Street Ext Store Code: Store 01475 Front End (7224690) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve sinc...
  • Just Posted
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PT Customer Service Leader
  • Food Lion
  • Andrews, SC FULL_TIME
  • Address: USA-SC-Andrews-415 Brooks Road Store Code: Store 01389 Front End (7222889) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 195...
  • 2 Days Ago
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0 Merchant Card Customer Service Manager jobs found in Sumter, SC area

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FT Customer Service Agent - Work From Home>
  • Koala Health
  • Sumter, SC
  • [Customer Support / Fully Remote] - Anywhere in U.S. / $18 per hour / M-F 7a-3p MT - As a Customer Service Agent you'll:...
  • 4/18/2024 12:00:00 AM
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Front of House Manager
  • The Hamptons LLC
  • Sumter, SC
  • Job Description Job Description Ensure that restaurants operate efficiently and profitably while maintaining their reput...
  • 4/17/2024 12:00:00 AM
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Manager Customer Success- Digital Marketing Solutions- Team Lead (Remote)
  • Broadridge Financial Solutions
  • Columbia, SC
  • At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate...
  • 4/17/2024 12:00:00 AM
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Merchandising Team Lead
  • Spar Group
  • Columbia, SC
  • Overview: Merchandising Team Lead SPAR is growing our retail merchandising/ installation team and hiring a Team Lead! As...
  • 4/15/2024 12:00:00 AM
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Public Power Regional Director - Southeast Region
  • Hubbell Power Systems
  • Columbia, SC
  • Public Power Regional Director - Southeast Region Apply now Date: Mar 28, 2024 Location: Columbia, SC, US, 29210-5895 Co...
  • 4/15/2024 12:00:00 AM
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Public Power Regional Director - Southeast Region
  • Hubbell Inc.
  • Columbia, SC
  • Job Overview The Regional Director - Public Power Market Strategy is responsible for developing and growing the Public P...
  • 4/15/2024 12:00:00 AM
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Representative, Customer Service
  • L C Industries
  • Sumter, SC
  • LC Industries - Job Description Base Supply Center Sales Rep I. JOB DESCRIPTION Department: Base Supply Center Location:...
  • 4/14/2024 12:00:00 AM
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Greeter
  • Walmart
  • Sumter, SC
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/14/2024 12:00:00 AM
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About Sumter, South Carolina

Sumter /ˈsʌmtər/ is a city in and the county seat of Sumter County, South Carolina, United States. Known as the Sumter Metropolitan Statistical Area, the namesake county adjoins Clarendon and Lee to form the core of Sumter-Lee-Clarendon tricounty area of South Carolina that includes the three counties in the east central Piedmont. The population was 39,643 at the 2000 census, and it rose to 40,524 at the 2010 census. Known as the Gamecock City,[citation needed] Sumter lies near the geographic center of the state of South Carolina at 33°55′37″N 80°21′49″W / 33.92694°N 80.36361°W / 33.92694; ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$47,529 to $72,917
Sumter, South Carolina area prices
were up 1.5% from a year ago
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