Merchant Card Customer Service Manager jobs in Simi Valley, CA
Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Recently Added Merchant Card Customer Service Manager jobs
Customer Service Manager
- Gold's Gym - SoCal
-
Oxnard, CA
FULL_TIME
-
If you are passionate about fitness and a person who wants to change lives every day for an UNBELIEVABLE company then keep reading!
Why is it great to work here?
Gold’s Gym Socal and its affiliated clubs are growing fast and looking for a Customer Service Manager to help our teams to provide world class service for our members by utilizing in-depth knowledge of company products and programs. We’ll challenge your skills, talents, and abilities and reward your every success. Here is just some of the benefits you will get by being a Gold’s Gym employee:
- Work in a fun environment with great people
- Great benefits package
- John Hancock 401k,
- Aflac supplemental insurance options
- free gym memberships, and discounts
- Opportunities to grow within the company
- Dedication to our members’ successes and goals
- Integrity which creates life-long relationships
- Passion for people in the communities we serve
- Pride in what we do and who we are
- Leadership development (ongoing)
- Excellence in execution
- But most of all…. we are more than a gym; we are a family!!
- Have a positive, upbeat, and outgoing attitude
- Are passionate about hospitality and excellence for our members
- Can work in a dynamic, fast-paced, goal-oriented environment without sacrificing quality of service
- Have fitness industry experience (preferred)
- Love to constantly learn and grow
Management/Leadership Duties:
- Manage Operations team to ensure policies and procedures are followed at all times
- Hires, trains and supervises operations team members for the front desk, Kids Club and Housekeeping Associates.
- Serves as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues
- Responsible for control of cash deposit with GM sign off ensuring daily deposits are made on time
- Serves as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklists
- Works in cooperation with GM to manage/process cancellations following procedures in place to retain member
- Assists GM with management of Medallia to ensure all members concerns are addressed in a timely manner
- Assists GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by the indicated deadline
- Ensure that project/department milestones/goals are met and adhere to approved budgets
- Enforces all club rules, policies and promotes proper execution of all procedures.
- Keep the club fully staffed thorough review of applications, interviewing making hiring recommendations to the general manager.
- Manage membership questions, concerns, and inquiries for their facility
- Develop and monitor monthly, quarterly and annual metrics including employee retention and satisfaction
- Train staff to be the face of the club by providing hospitality to all members and guests
- Lead by example to provide a clean, friendly, top of the line club for our members
- Manage employee performance by coaching, and creating a healthy, positive working environment.
- Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals
- Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes
- Directs and controls all gym walk-thru
- Communicates with GM regarding ways to improve front desk operations
- Responsible for communicating and following cash management procedures
- Manages the retail sales procedures for the gym.
- Ability to use sound business judgment and have strong analytical skills
- Ability to effectively communicate with constituents
- Effective listening skills
- Effective delegation and follow-up skills
- Effective planning and organization skills
- Demonstrates ability to create a positive environment
- Demonstrates willingness and openness for self-development
- Ability to identify and use resources to improve overall operations
- Strong leadership qualities coupled with excellent motivational, communication, and team-building skills will make you an ideal candidate for this position.
- College degree preferred
- Current CPR Certification is required.
ASK YOURSELF IF YOU HAVE WHAT IT TAKES….. COME BE APART OF THE FAMILY LEGACY TODAY!
We Celebrate Everyone!! Gold’s Gym SoCal and all it’s affiliated clubs are an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. - 5 Days Ago
Customer Service - Self Storage Manager
- Public Storage
-
Oxnard, CA
FULL_TIME
- Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $17.25 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
- 1 Month Ago
Customer Service - Self Storage Manager
- Public Storage
-
Ventura, CA
FULL_TIME
- Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $17.25 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
- 1 Month Ago
Customer Service - Self Storage Manager
- Public Storage
-
Port Hueneme, CA
FULL_TIME
- Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $17.25 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
- 1 Month Ago
Customer Service - Self Storage Manager
- Public Storage
-
Westlake, CA
FULL_TIME
- Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $17.25 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
- 1 Month Ago
Customer Service - Self Storage Manager
- Public Storage
-
Thousand Oaks, CA
FULL_TIME
- Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $17.25 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
- 1 Month Ago
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0 Merchant Card Customer Service Manager jobs found in Simi Valley, CA area
Customer Service Manager - Volunteer Coordinator
- Long Term Care Services of Ventura County, Inc.
-
Oxnard, CA
- Job Description Job Description FSLA Category: Exempt; Full Time 35 hr/wk. PURPOSE: To oversee and provide support to vo...
- 4/17/2024 12:00:00 AM
Customer Service Manager - Volunteer Coordinator
- Long Term Care Services of Ventura County, Inc.
-
Ventura, CA
- Job Description Job Description FSLA Category: Exempt; Full Time 35 hr/wk. PURPOSE: To oversee and provide support to vo...
- 4/17/2024 12:00:00 AM
Customer Service Manager
- Lever Middleware Test Company
-
Beverly Hills, CA
- Over Seeing all CSR on a different projects with no more than 3 months on a project. Traveling is requiered. Must be Bi-...
- 4/16/2024 12:00:00 AM
Customer Success Manager
- Aptly
-
Ventura, CA
- Hi, were Aptly! Were passionate innovators, industry disruptors, and remote working ninjas. Were not just another softwa...
- 4/16/2024 12:00:00 AM
Logistics & Customer Service Manager - Los Angeles, CA
- Icelandic Glacial Inc.
-
Los Angeles, CA
- ** Logistics & Customer Service Manager** **About Icelandic Glacial:** Icelandic Glacial is the super-premium natural sp...
- 4/16/2024 12:00:00 AM
Customer Service Manager
- Lever Middleware Test Company
-
Beverly Hills, CA
- Over Seeing all CSR on a different projects with no more than 3 months on a project. Traveling is requiered. Must be Bi-...
- 4/15/2024 12:00:00 AM
CEM
- Michaels Stores, Inc.
-
Encino, CA
- Store - LA-ENCINO, CA Deliver a customer centric shopping experience by managing and delivering effective front-end oper...
- 4/15/2024 12:00:00 AM
Customer Success Manager - Volunteer Coordinator
- Long Term Care Services of Ventura County, Inc.
-
Ventura, CA
- Job Description Job Description FSLA Category: Exempt; Full Time 35 hr/wk. PURPOSE: To oversee and provide support to vo...
- 4/14/2024 12:00:00 AM
About Simi Valley, California
Simi Valley is a city located in the very southeast corner of Ventura County, bordering the San Fernando Valley in Los Angeles County, and is a part of the Greater Los Angeles Area. The City of Simi Valley basically consists of the eponymous valley itself. City of Simi Valley borders the Santa Susana Mountains to the north, the Simi Hills to the east and south, and is adjacent to Thousand Oaks to the southwest and Moorpark to the west. Simi Valley is connected to the nearby San Fernando Valley by the Santa Susana Pass in the extreme east of Simi Valley. Simi Valley is located at 34°16'16" Nort...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$57,842 to $88,740
Simi Valley, California area prices
were up 2.5% from a year ago
were up 2.5% from a year ago