Merchant Card Customer Service Manager jobs in Sayreville, NJ

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

S
Customer Retention Specialist
  • Slice Merchant Services
  • Sayreville, NJ FULL_TIME
  • Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant.

    Slice Merchant Services seeks a quality-focused, self-motivated, team player committed to maintaining customer satisfaction. An ideal candidate is a reliable and driven professional with strong relationship-building skills.

    Responsibilities:

    • Communicate directly with customers, utilizing strategies to retain the business of existing customers
    • Ensure a high level of customer satisfaction through proactive support and active listening
    • Address customer concerns and provide solutions
    • Responsible for proper pipeline management within CRM tools
    • Support customers through inbound/outbound retention efforts for accounts identified as being at risk and high value
    • Educate customers on the value of our services
    • Lead retention efforts to maintain or increase volume retention across the portfolio

    Required Qualifications:

    • Minimum five-year customer service and or two years of retention experience
    • Results-oriented self-starter with disciplined workflow practices
    • Strong problem-solving and decision-making abilities
    • Ability to isolate and overcome objections
    • Ability to accomplish objectives during challenging customer interactions
    • Comfortable managing email, Google Docs, and CRM system
    • Empathy and patience
    • Strong de-escalation ability

    If you read all the way down here, you are most likely a great fit for the opportunity.

    APPLY NOW!

    Job Type: Full-time

    Pay: $42,000.00 - $52,000.00 per year

    Benefits:

    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Experience level:

    • 5 years

    Shift:

    • 8 hour shift

    Weekly day range:

    • Monday to Friday

    Work setting:

    • Office

    Experience:

    • Customer retention: 5 years (Required)
    • Customer service: 5 years (Required)

    Work Location: On the road

  • 23 Days Ago

S
Account Manager
  • Slice Merchant Services
  • Marlboro, NJ FULL_TIME
  • Job description Base Pay Commission Profit Sharing Performance Bonuses Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. S...
  • 23 Days Ago

S
Inside Sales Manager
  • Slice Merchant Services
  • East Brunswick, NJ FULL_TIME
  • Job description Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment proces...
  • 22 Days Ago

S
Inside Sales Manager
  • Slice Merchant Services
  • Old Bridge, NJ FULL_TIME
  • Job description Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment proces...
  • 22 Days Ago

S
Inside Sales Manager
  • Slice Merchant Services
  • Marlboro, NJ FULL_TIME
  • Job description Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment proces...
  • 23 Days Ago

L
Customer Service Representative
  • Legacy Service Partners
  • Manasquan, NJ FULL_TIME
  • About the Role: LSP is seeking two Customer Service Representative to join one of our growing teams in Manasquan, NJ. As a Customer Service Representative, you will be responsible for ensuring custome...
  • 1 Month Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Merchant Card Customer Service Manager jobs found in Sayreville, NJ area

S
Customer Service Manager
  • Skin Operating, LLC
  • New York, NY
  • Job Description Job Description Specific duties and expectations for Customer Service Manager: • Interface with Salespeo...
  • 3/28/2024 12:00:00 AM

V
CUSTOMER SERVICE MANAGER
  • VALLI & VALLI USA INC
  • New York, NY
  • Job Description Job Description Job description Company Background Valli & Valli USA, a wholly-owned subsidiary of ASSA ...
  • 3/28/2024 12:00:00 AM

L
Customer Success Manager
  • Leap Brands
  • Boonton, NJ
  • Commission and Bonus Eligible - Upon Request Responsibilities include: Being the primary point of contact throughout the...
  • 3/28/2024 12:00:00 AM

F
Customer Success Manager
  • Forethought
  • New York, NY
  • Founded by a team of Facebook, Dropbox, and LinkedIn alumni in 2017, Forethought is on a mission to make every touchpoin...
  • 3/28/2024 12:00:00 AM

C
Customer Service Manager
  • Componentcontrol
  • Red Bank, NJ
  • ** Customer Service Manager** **Job Category****:** Operations **Requisition Number****:** CUSTO01511 Showing 1 location...
  • 3/25/2024 12:00:00 AM

L
Customer Success Manager
  • LocalizeOS
  • New York, NY
  • Localize is looking for a Senior Customer Success Manager to join our rapidly growing NYC-based team to co-lead our B2B ...
  • 3/25/2024 12:00:00 AM

R
Customer Service Manager
  • Rentex Audio Visual & Computer Rentals
  • Secaucus, NJ
  • Job Description Job Description Do you want great benefits, great pay, and an opportunity for advancement with a company...
  • 3/24/2024 12:00:00 AM

B
Customer Success Manager
  • Blooming Health
  • New York, NY
  • At Blooming Health, our mission is to power healthy aging-in-place for all. Our next generation engagement platform seam...
  • 3/24/2024 12:00:00 AM

Sayreville is a borough located on the Raritan River, near the Raritan Bay in Middlesex County, New Jersey, United States. As of the 2010 United States Census, the borough's population was 42,704, reflecting an increase of 2,327 (+5.8%) from the 40,377 counted in the 2000 Census, which had in turn increased by 5,391 (+15.4%) from the 34,986 counted in the 1990 Census. Sayreville was originally incorporated as a township on April 6, 1876, from portions of South Amboy Township. On April 2, 1919, the borough was reincorporated as the Borough of Sayreville and ratified by a referendum held on Apri...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$60,107 to $92,214
Sayreville, New Jersey area prices
were up 1.5% from a year ago