Merchant Card Customer Service Manager jobs in Santa Ana, CA

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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VP, Card Program Manager
  • Banc of California
  • Santa Ana, CA FULL_TIME
  • VP, Card Program Manager


    Banc of California, Inc. (NYSE: BANC) is a bank holding company with approximately $9.4 billion in assets and one wholly-owned banking subsidiary, Banc of California, N.A. (the “Bank”). With our 600 dedicated professionals, we provide customized and innovative banking and lending solutions to businesses, entrepreneurs and individuals throughout California. We proudly partner with community organizations that provide financial literacy, job training, small business support, and affordable housing to help improve the communities where we live and work. With a commitment to service and building enduring relationships, we provide a higher standard of banking.


    JOB SUMMARY:
    The VP, Card Program Manager is responsible for the strategic and tactical management of the Corporate and Business Card program designing and executing the successful onboarding and life-cycle management of client card programs, while driving internal revenue growth & product enhancement.
    This role will oversee credit card programs from marketing & acquisition, through the operational life-cycle of an account (Card Issuance, Servicing, Fraud Prevention, Collections and Recovery). The VP, Card Program Manager will lead the Card Programs through partnership with associated internal and external partners to establish outcomes and strategies that contribute to the mission of transforming the client experience while driving business line growth.
    Our ideal candidate is someone who is excited to become a part of a high-performing, fast-growing team and must have the following 3 required skills:
    • Business Acumen with relationship and program management, including the launching of new card products or management of large scale marketing/operations centers.
    • Credit Card Experience at a big bank, newer growing bank or fin-tech credit card organization.
    • People Development with the ability to transform current team to new program management focused on the market.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:
    • Lead the development and execution of client card programs through collaboration with cross-functional teams internally and external business partners to drive key program outcomes and support business line strategy.
    • Ensure effective management of external partnerships including clients, sponsor banks, credit card associations, processing systems, credit reporting agencies, and others.
    • Develop subject matter experts in program policies, practices, systems, and governing rules and regulations.
    • Effectively manage data, analytics, and analytics tools for internal and external program insight and opportunities.
    • Collaborate across the Bank and with clients’ leadership teams to maintain alignment on vision, strategy and performance to goals with an entrepreneurial mindset, leveraging critical and analytical thinking to increase the value proposition of assigned programs.
    • Responsible for lifecycle management of in-market and new-to-market program offerings and identifies market needs by gathering voice of the client (VOC) to develop clear plans for launching new enhancements supported by business cases.

    Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process please contact Talent Acquisition Partner.

    ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:
    • Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Right to Financial Privacy Act (RFPA, state and federal)
    • Strong Microsoft Office skills, Word, Excel, PowerPoint.
    • Advanced analytical skills with high attention to detail and accuracy.
    • Ability to deliver results with speed and agility.
    • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
    • Ability to work in a cross-functional team including Operations, Risk, IT, and executive management and drive outcomes without direct authority.
    • Effective written and verbal communication with ability to present materials to all levels in the organization ranging from executive leadership to client groups.
    • Expert in communicating clearly, effectively, tactfully and patiently in person, over the phone and in writing to a diverse population, one-on-one or small groups, with the ability to lead and influence others with a high degree of business acumen and emotional intelligence.
    • Actively anticipates, identifies and manages program risk and client portfolio risks within position scope and across company.

    EDUCATION, EXPERIENCE AND/OR LICENSES:
    • Bachelor’s degree in a business discipline or related field. Master’s degree preferred.
    • 7 years of experience in card program management & project management, or variety of credit card operations management in banking, financial services or Fintech firm.
    • Demonstrated experience leading successful, high-value client portfolios.
    • Proven vertical industry expertise and demonstrated ability to evaluate business opportunities and results against established objectives.
    • Demonstrates expert consensus-building and evaluates complex business challenges while driving change across initiatives within and outside direct accountability.

    SALARY RANGE: $129,842.71 - 185,868.13; Exact compensation may vary based on skills, experience, and location.

  • 10 Days Ago

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Customer Service Representative
  • Midas Service Centers LLC
  • tustin, CA OTHER
  • At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years o...
  • 9 Days Ago

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Customer Service - Self Storage Manager
  • Public Storage
  • Santa Ana, CA FULL_TIME
  • Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $17.25 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
  • 14 Days Ago

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Customer Service - Self Storage Manager
  • Public Storage
  • Los Alamitos, CA FULL_TIME
  • Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $17.25 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
  • Just Posted

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Assistant Construction Customer Service Manager
  • Crownco Inc
  • Santa Ana, CA FULL_TIME
  • CROWNCO INC. is an established and growing general contractor in the Residential Development industry since 2008 (CSLB Lic. 911414). We strive to create builder solutions through quality workmanship a...
  • 10 Days Ago

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Customer Service - Self Storage Manager
  • Public Storage
  • Tustin, CA FULL_TIME
  • Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $17.25 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
  • 14 Days Ago

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0 Merchant Card Customer Service Manager jobs found in Santa Ana, CA area

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Customer Experience Manager
  • Tesla Motors
  • Los Angeles, CA
  • The Role Our Customer Experience Managers are seasoned retail leaders with natural charisma. In this role, you will coll...
  • 3/29/2024 12:00:00 AM

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Customer Success Manager
  • Akorbi Workforce Solutions
  • Anaheim, CA
  • Job Description Job Description We are seeking a skilled Customer Success Manager (Account management and project manage...
  • 3/29/2024 12:00:00 AM

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Expression of Interest: Customer Success Manager
  • Fingerprint For Success
  • Los Angeles, CA
  • We are inviting professionals in high-growth industries who are thinking about their next move or looking for a new oppo...
  • 3/28/2024 12:00:00 AM

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Customer Support Manager
  • Outdoor Lighting Manufacturing Company in Carson CA
  • Carson, CA
  • Job Description Job Description Job Overview: NLS Lighting, a family-owned commercial outdoor lighting manufacturer, is ...
  • 3/28/2024 12:00:00 AM

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Customer Success Manager
  • BIGO
  • Los Angeles, CA
  • Location: Century City, Los Angeles, US (3 days hybrid in the office) About This Role The Customer Success Manager role ...
  • 3/27/2024 12:00:00 AM

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Customer Success Manager
  • ESP Services
  • Los Angeles, CA
  • Job Description Job Description Job Summary: The role of the Customer Success Manager at Solera is a unique and dynamic ...
  • 3/27/2024 12:00:00 AM

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Manager Customer Service
  • GEODIS Group
  • Torrance, CA
  • ** Manager Customer Service** **Job Category****:** Operations **Requisition Number****:** MANAG023133 Showing 1 locatio...
  • 3/27/2024 12:00:00 AM

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Senior Customer Experience Manager
  • Cityside Fiber
  • Irvine, CA
  • Sr. Customer Experience Manager About Cityside Fiber Cityside Fiber believes that we all deserve amazing internet! Our c...
  • 3/27/2024 12:00:00 AM

Santa Ana /ˌsæntə ˈænə/ (Spanish for "Saint Anne") is the county seat and second most populous city in Orange County, California in the Los Angeles metropolitan area. The United States Census Bureau estimated its 2011 population at 329,427, making Santa Ana the 57th most-populous city in the United States. Santa Ana is in Southern California, adjacent to the Santa Ana River, about 10 miles (16 km) from the coast. Founded in 1869, the city is part of the Greater Los Angeles Area, the second largest metropolitan area in the United States, with almost 18 million residents in 2010. Santa Ana is a ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$59,331 to $91,023
Santa Ana, California area prices
were up 2.5% from a year ago