Merchant Card Customer Service Manager jobs in San Jose, CA

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Service Coordinator Manager, Compressor Techniques, Fremont,CA
  • Atlas Copco Compressors LLC -North America Customer Center
  • Fremont, CA FULL_TIME
  • Service Coordinator Manager, Compressor Techniques, Fremont,CA
    Functional area: Service
    Country: United States
    City: Fremont
    Company name: Atlas Copco Compressors LLC
    Date of posting: Feb 2, 2024

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

    Join us on our journey for a better tomorrow.

    Your Role

    Supervision (50%) - Daily management of Service Coordinators toward achievement of KPI's and targets, including Productivity, Customer satisfaction/NPS, Service Variance, Work in Process backlog control, Warranty approval, invoice quality, and invoice processing. Follow through on issues escalated by the Service Coordinators with urgency, RMA (returned materials) administration and rental fleet invoicing/control are also key areas of responsibility. Report problem areas to Management as required to maintain a high level of customer satisfaction.

    Work-in-process & invoice control (20%) - Hold weekly WIP meetings, support/direct Service Coordinators to achieve WIP, closing, and invoicing targets. Support/direct Service Coordinators as needed to maintain consistent, high quality invoicing toward maximizing Service Department revenue and profitability.

    Reporting/Recordkeeping (20%) - Run various reports as determined by the CTS Operations Manager. Maintain process control spreadsheets.

    Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

    Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

    Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

    Perform other duties as assigned.


    To succeed, you will need

    Experience - One to three years of relevant Service Coordination and/or Planning experience.

    Education - High School diploma, some college preferred or equivalent

    .

    Skills - Must be able to work independently and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills. Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service. Must be proficient in Microsoft Office, including Word and Excel. Experience with BPCS required. Previous supervisory or management experience preferred.


    In return, we offer you

    Drive your Career, Explore Opportunities, Realize your Passion . . .

    Attractive benefits Include:


    *Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
    *Health insurance/ Dental insurance/ Vision insurance
    *Competitive Paid time off
    *Life & Disability insurance

    Annual Bonus
    *$100,000 - $130,000 / year. Geographically adjusted Salary based on knowledge, skills and experience.

    City
    Fremont


    Recruiter
    joseph.coleman@atlascopco.com

    Diverse by nature and inclusive by choice
    Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

    Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.


    Atlas Copco Compressors LLC -North America Customer Center is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

     

  • 13 Days Ago

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Intern - Card Service Representative
  • Fremont Bancorporation
  • Livermore, CA INTERN
  • Fremont Bank founded in 1964, is one of the oldest independently owned banks in the Bay Area and is one of the top-rated mid-tier banks in the nation. Voted a Top Workplace for 2022 and for the past t...
  • 1 Month Ago

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Card Services Program Manager
  • Stanford University
  • Redwood, CA FULL_TIME
  • JOB PURPOSE: The Card Services Program Manager will play a crucial role in overseeing and managing the implementation, maintenance, and enhancement of Card Services technologies including access contr...
  • 1 Month Ago

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Field Service Engineer, Probe Card
  • FormFactor, Inc.
  • Livermore, CA FULL_TIME
  • Position: Field Service Engineer, Probe Card Location: Remote US Job Id: 5295 # of Openings: 1 Filed Service Engineer, Probe Card FormFactor, Inc Remote In a world driven by the increased demand of te...
  • 14 Days Ago

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Service Coordinator, Compressor Technique-Fremont, CA
  • Atlas Copco Compressors LLC -North America Customer Center
  • Fremont, CA FULL_TIME
  • Service Coordinator, Compressor Technique-Fremont, CA Functional area: Service Country: United States City: Fremont Company name: Atlas Copco Compressors LLC Date of posting: Mar 19, 2024 Our solution...
  • 7 Days Ago

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Service Technician, Compressor Technique - Fremont, CA
  • Atlas Copco Compressors LLC -North America Customer Center
  • Fremont, CA FULL_TIME
  • Service Technician, Compressor Technique - Fremont, CA Functional area: Service Country: United States City: Fremont, CA Company name: Atlas Copco Compressors LLC Date of posting: Feb 1, 2024 Passiona...
  • 12 Days Ago

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0 Merchant Card Customer Service Manager jobs found in San Jose, CA area

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Customer Success Manager
  • Foss
  • San Ramon, CA
  • Why FOSS FOSS develops innovative system solutions to ensure and improve food quality. Our mission is a more sustainable...
  • 3/28/2024 12:00:00 AM

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Customer Service Manager (Manufacturing)
  • Gogcm
  • Union City, CA
  • **Customer Service Manager (Manufacturing)** Customer Service Union City, California Department **Customer Service** Min...
  • 3/27/2024 12:00:00 AM

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Enterprise Customer Success Manager
  • Aisera
  • Palo Alto, CA
  • Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business trans...
  • 3/27/2024 12:00:00 AM

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Customer Success Manager (Remote)
  • Suki
  • Redwood City, CA
  • What we want to accomplish and why we need you Suki is creating a new category in the health-tech space: the digital ass...
  • 3/27/2024 12:00:00 AM

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Senior Customer Success Manager, Embedded
  • Workato
  • Mountain View, CA
  • About Workato Workato is the only integration and automation platform that is as simple as it is powerful - and because ...
  • 3/27/2024 12:00:00 AM

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Customer Success Manager, Mobile
  • PubMatic
  • Redwood City, CA
  • PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising...
  • 3/26/2024 12:00:00 AM

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Customer Service Manager
  • Mathnasium of Redwood City
  • Redwood City, CA
  • Job Description Job Description BECOME A LEADER - CHANGING LIVES THROUGH MATH. We are looking for passionate, friendly a...
  • 3/25/2024 12:00:00 AM

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Customer Experience Manager
  • Five Below
  • Alameda, CA
  • At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free...
  • 3/24/2024 12:00:00 AM

San Jose is located at 37°20′07″N 121°53′31″W / 37.335278°N 121.891944°W / 37.335278; -121.891944. According to the United States Census Bureau, the city has a total area of 180.0 sq mi (466 km2), of which 3.4 sq mi (8.8 km2) (1.91%) is water, making it the fourth-largest California city by land area (after Los Angeles, San Diego and California City). San Jose lies between the San Andreas Fault, the source of the 1989 Loma Prieta earthquake, and the Calaveras Fault. San Jose is shaken by moderate earthquakes on average one or two times a year. These quakes originate just east of the city on...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$66,721 to $102,360
San Jose, California area prices
were up 2.9% from a year ago