Merchant Card Customer Service Manager jobs in San Diego, CA
Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Recently Added Merchant Card Customer Service Manager jobs
Customer Service Account Manager
- Spinal Elements
-
Carlsbad, CA
FULL_TIME
-
Customer Service Account ManagerCustomer Service processes orders for customers including tracking and reporting on order status, shipping dates, product availability and back orders. Responsibilities also include investigating customer complaints, potential problems related to shipment of products, issuing credits, and processing new orders. Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).Core responsibilities:
- Regular communications with Sales team and distributor sales representatives
- Interacts closely with other internal departments: Marketing, Accounting, Operations, Regulatory and Customer Service Team
- Problem solving, catering to customers, and working with team members daily to provide excellent customer service
- Monitors NetSuite and ImplantBase transactions for accuracy. Assists in testing of new/revised SOP’s.
- Identifies errors and creates solutions that increase accuracy, efficiency, and service for our customers
- Uses problem solving skills to determine the root cause and devise a course of action to mitigate the issue.
- Processes and coordinates customer transactions
- Ensures that all requests are processed accurately and on time
Knowledge, Skills and Abilities’ (KSA):The Customer Service team must possess the following skills and demonstrate increasing proficiency in each area throughout their career development.- Must have strong computer skills
- Strong sense of customer service and team-oriented skills
- Excellent organizational, prioritization and multi-tasking skills
- Excellent communication skills
- Strong attention to detail
- Professional phone & email etiquette
Progressive Job Responsibilities:Customer Service Account Manager: Provides support to assigned small and larger distributors regarding order status, shipping dates, product availability and back orders; may communicate appropriate information to customers. Responds to customer product inquiries and escalates satisfaction issues as appropriate. May ensure product delivery in accordance with customer requirements and manufacturing capabilities. May answer phones, take product orders, and input sales order data to consumer data systems. Investigates problems related to shipment of products, credits, and new orders. Interfaces with and supports company sales representatives. Will be required to be on call Monday through Sunday based on a weekly rotation with other Account Managers, Senior Account Managers and Management within Customer Service. Requiring four plus years of related experience or equivalent with two years minimum in customer service. A bachelor’s degree is a plus. Performs core responsibilities which are moderately difficult, requiring judgement in resolving issues. Has substantial understanding of position applying knowledge to complete a wide range of tasks with little instruction and only general instruction on new assignments.Essential Functions:- Processing orders
- Responding to customer and distributor complaints
Work AuthorizationUS Work Authorization requiredWork EnvironmentThis job operates in an office setting.Physical DemandsWhile performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Account Managers, Senior Account Managers, and management is required to be on call based on a weekly rotation within the team. This may involve returning to the facility and packing up product to be hand carried to a courier for delivery. Otherwise, the employees will be required to perform the majority of duties at a computer workstation on a computer and phone.TravelThese positions generally do not require travel. There may be very rare circumstances where travel may be required but less than 10% of the time.
- 19 Days Ago
Customer Service - Self Storage Manager
- Public Storage
-
San Diego, CA
FULL_TIME
- Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $17.25 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
- 17 Days Ago
Customer Service - Self Storage Manager
- Public Storage
-
Solana Beach, CA
FULL_TIME
- Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $17.25 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
- 19 Days Ago
Customer Service - Self Storage Manager
- Public Storage
-
Del Mar, CA
FULL_TIME
- Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $17.25 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
- 19 Days Ago
Customer Service - Self Storage Manager
- Public Storage
-
Carlsbad, CA
FULL_TIME
- Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $17.25 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
- 2 Days Ago
Customer Service - Self Storage Manager
- Public Storage
-
Vista, CA
FULL_TIME
- Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $17.25 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
- 2 Days Ago
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0 Merchant Card Customer Service Manager jobs found in San Diego, CA area
Customer Success Manager
- Trigenx
-
San Diego, CA
- Job Description Job Description Hybrid/Remote Position In this role you will: Own customer relationships, acting as thei...
- 4/23/2024 12:00:00 AM
Customer Success Manager
- Trigenx
-
San Diego, CA
- Job Description Job Description Hybrid/Remote Position In this role you will: Own customer relationships, acting as thei...
- 4/23/2024 12:00:00 AM
Senior Energy Pre-Construction Engineer
- LVI Associates
-
San Diego, CA
- Job Description: We are seeking a highly skilled and experienced Senior Energy Preconstruction Engineer to join our team...
- 4/23/2024 12:00:00 AM
Customer Service Coordinator
- OEC Group
-
San Diego, CA
- Job Description Job Description We offer competitive salary, full benefits package, Paid Time Off, and opportunities for...
- 4/23/2024 12:00:00 AM
Customer Success Manager, US REMOTE
- Samsung SDS America
-
San Diego, CA
- Samsung SDS America is currently seeking a Customer Success Manager with a passion for technology and strong customer-fa...
- 4/22/2024 12:00:00 AM
Customer Success Manager (CSM)
- Vivid Incorporated
-
San Diego, CA
- We are looking for a full-time, solution-savvy Customer Success Manager to join our growing team. Primary responsibility...
- 4/22/2024 12:00:00 AM
Project Development Engineer
- TechFlow, Inc.
-
San Diego, CA
- TechFlow's success in the Energy and Mobility marketspace has created an opportunity to add a Project Development Engine...
- 4/22/2024 12:00:00 AM
Customer Experience Manager
- Michaels Stores
-
Escondido, CA
- Customer Experience Manager page is loaded **Customer Experience Manager** **Customer Experience Manager** locationsEsco...
- 4/19/2024 12:00:00 AM
About San Diego, California
According to SDSU professor emeritus Monte Marshall, San Diego Bay is "the surface expression of a north-south-trending, nested graben". The Rose Canyon and Point Loma fault zones are part of the San Andreas Fault system. About 40 miles (64 km) east of the bay are the Laguna Mountains in the Peninsular Ranges, which are part of the backbone of the American continents.
The city lies on approximately 200 deep canyons and hills separating its mesas, creating small pockets of natural open space scattered throughout the city and giving it a hilly geography. Traditionally, San Diegans have built the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$57,098 to $87,598
San Diego, California area prices
were up 2.6% from a year ago
were up 2.6% from a year ago