Merchant Card Customer Service Manager jobs in Round Rock, TX

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Service Technician, Compressor Technique - Austin/San Antonio, TX
  • Atlas Copco Compressors LLC -North America Customer Center
  • Austin, TX FULL_TIME
  • Service Technician, Compressor Technique - Austin/San Antonio, TX
    Functional area: Service
    Country: United States
    City: Austin, TX; San Antonio, TX
    Company name: Atlas Copco Compressors LLC
    Date of posting: Mar 8, 2024

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

    Join us on our journey for a better tomorrow.

    Your Role

    Is your day successful if you can keep the machines running and if customers are satisfied with your work? As a service technician, do you enjoy having a team of colleagues that looks after your daily planning, makes sure the right spare parts you need are delivered on time and supports you remotely when you are facing more complex technical issues?

    We are looking for someone who loves to work autonomously in a diversity of companies. Do you enjoy travelling to different customers in your dedicated region? You can start your day from home and drive to the customer with a company vehicle fully equipped with safe and rock-solid tools.

    Do you get energy when you can learn new things? Our customers have a range of different types of compressors with a variety of technologies (from mechanical, electronic to Internet Of Things and complex control mechanisms) allowing you to grow in techniques and specializations based on your interests and experience. We are proud of our dedicated training academies, supported by experts who are also reflecting on what service will look like in the future.

    Do you have an affinity with working with machines, and, above all, are you eager to work and to be trained as a service technician?

    Then we would like to get to know you better and to see if you click, not only with our position as technician, but also with our own company values.

    Mission:

    Perform routine, preventative maintenance and repairs on air compressors, dryers, gas generators, and ancillary equipment at customer sites and provide a complete solution to the customers industrial equipment maintenance needs.

    Responsiblities of a Service Technician:

    Perform routine, preventative maintenance and repairs on all brands of air compressors, dryers, gas generators, and ancillary equipment. Preventative maintenance should be conducted in accordance with manufacturer's recommendations (with regards to schedule and scope).

    Troubleshoot and perform diagnostics on malfunctioning equipment, determine possible causes for malfunctions, and perform repairs as suggested by diagnostics and assessment. Prior to and following preventative maintenance and repairs, test and document the proper operating parameters of the equipment.

    Document all work performed daily using company provided hardware and software. Develop rapport with customers through effective communication, interpersonal skills, and professionalism.

    Provide basic tools to accomplish job along with normal maintenance of tools and equipment.

    Display the ability to absorb a higher level of learning including VSD's, refrigeration, industrial networks, remote monitoring, and air audits. Provide a high level of customer service, responding to customer needs and working to satisfy customer expectations.

    Must participate in a rotating on - call schedule and be able to work overtime on short notice.

    Serve as an ambassador for the company, promoting the Atlas Copco "Way". Learn and share knowledge, experiences and training with teammates to increase one's own knowledge and knowledge of others.

    Display the ability to manage time accordingly. Must have the ability to work and solve problems independently. Promote and practice proper safety procedures and the correct use of personal protective equipment at all times.

    Work as a team sharing knowledge with colleagues and participate in on the job training of self and others as skills allow.

    Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-orientated image to customers.

    Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

    Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.


    Perform other duties as assigned.


    To succeed, you will need

    Experience:

    1-2 years of technical experience maintaining and repairing various types of mechanical and electrical equipment. Strong mechanical and electrical skills with demonstrated expertise in the maintenance, overhaul, and repair of a wide variety of industrial equipment, including electrical, hydraulics and/or pneumatics. Experience in HVAC or Centrifugal experience is a plus.

    Education:

    High School diploma or equivalent required with technical training in electrical, hydraulics, and/or pneumatics preferred. Knowledgeable of HVAC preferred.

    Skills:

    Able to work independently with strong self-management and professionalism. Able to complete work within assigned deadlines. Computer proficiency as required for communication, research, work orders and programming various controllers. Excellent customer service and communications skills (oral and written). Must be fluent in English and have a valid driver's license.

    Employees will be subject to random drug testing.

    Must be able to lift up to 50 lbs. on a regular basis and work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling.

    Travel:

    Available for a rotating schedule of on-call work on evenings, weekends and holidays.


    In return, we offer you

    What you can expect from us?

    Choose your career with us!

    Drive your Career, Explore Opportunities, Realize your Passion . . .

    Attractive benefits Include:

    • Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
    • Health insurance/ Dental insurance/ Vision insurance
    • Competitive Paid time off
    • Life & Disability insurance
    • $29hr - $35hr. Salary based on knowledge, skills, and experience. Additional technical training provided for the most qualified candidate.

    City
    Austin, TX; San Antonio, TX

    Atlas Copco is a Swedish company, the Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries. It has a strong family vibe with a warm respect for each individual and we strive for strong diversity. We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you can further develop your competencies on a daily basis. In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that your work and private life can be combined as easily as possible. www.atlascopco.com/compressor-jobs

    Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.


    Atlas Copco Compressors LLC -North America Customer Center is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

     

  • 11 Days Ago

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Circuit Card Assembly Factory Manager
  • BAE Systems
  • Austin, TX FULL_TIME
  • Job Description Come find out what you’re missing. Our employees work on the world’s most advanced electronics – from detecting threats for pilots to illuminating the night for soldiers. Spanning air,...
  • 15 Days Ago

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Dispatch / Customer Service Representative
  • Fox Service Company
  • Austin, TX FULL_TIME
  • DescriptionAre you ready to Be Part of Something BIGGER! Fox Services is looking for a dynamic Dispatch / Customer Service Representative to join a thriving business that believes in work life balance...
  • 16 Days Ago

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Customer Service Zone Manager
  • Test
  • Austin, TX FULL_TIME
  • Cavco Industries, Inc., was founded in 1965 and is a fast growing publicly traded company that is disrupting the manufactured home industry. Headquartered in Phoenix, Arizona, Cavco is a leading desig...
  • 1 Month Ago

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Customer Service Zone Manager
  • Palm Harbor Homes
  • Austin, TX FULL_TIME
  • Cavco Industries, Inc., was founded in 1965 and is a fast growing publicly traded company that is disrupting the manufactured home industry. Headquartered in Phoenix, Arizona, Cavco is a leading desig...
  • 1 Month Ago

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Manager Customer Service
  • Graybar Electric Company, Inc.
  • Austin, TX FULL_TIME
  • Become part of the excitement. As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, fi...
  • 1 Month Ago

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0 Merchant Card Customer Service Manager jobs found in Round Rock, TX area

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Customer Success Manager, eR
  • KCare
  • Austin, TX
  • About KCare KCare is a mission-driven software provider for social service agencies. We aim to simplify the management o...
  • 3/28/2024 12:00:00 AM

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Customer Success Manager, Retail
  • Salsify, Inc.
  • Austin, TX
  • **Reviews from current employees** > I really appreciate the level of openness and transparency along with the continued...
  • 3/28/2024 12:00:00 AM

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Customer Experience Manager - TestRail
  • Idera, Inc.
  • Austin, TX
  • **Idera, Inc.** **Customer Experience Manager - TestRail** **Austin, TX - Full Time** About the role: This is an excitin...
  • 3/28/2024 12:00:00 AM

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Part Time Night/Weekend Customer Experience Manager
  • Michaels Stores
  • Austin, TX
  • **Part Time Night/Weekend Customer Experience Manager** **Part Time Night/Weekend Customer Experience Manager** Store - ...
  • 3/28/2024 12:00:00 AM

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Customer Service Manager
  • Altitude Trampoline Park
  • Round Rock, TX
  • We believe in family fun. We believe in celebrating life's moments together. We believe in combining activity and an ene...
  • 3/27/2024 12:00:00 AM

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Retail Customer Experience Manager-14
  • Michaels Stores, Inc.
  • Austin, TX
  • Store - AUS-WESTLAKE, TX Deliver a customer centric shopping experience by managing and delivering effective front-end o...
  • 3/27/2024 12:00:00 AM

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Senior Customer Experience Manager (Remote)
  • Zencastr
  • Austin, TX
  • **Senior Customer Experience Manager (Remote)** Austin, Texas / Customer Experience Customer Experience / Full - time Em...
  • 3/26/2024 12:00:00 AM

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STORE OPERATIONS MANAGER (CUSTOMER SERVICE)
  • Texasashley
  • Cedar Park, TX
  • ** STORE OPERATIONS MANAGER (CUSTOMER SERVICE)** **Job Category****:** CUSTOMER SERVICE **Requisition Number****:** STOR...
  • 3/25/2024 12:00:00 AM

Round Rock is a city in the U.S. state of Texas, in Williamson County (with a small part in Travis), which is a part of the Greater Austin, Texas metropolitan area. The population was 99,887 at the 2010 census. The city straddles both sides of the Balcones Escarpment, a fault line in which the areas roughly east of Interstate 35 are flat and characterized by having black, fertile soils of the Blackland Prairie, and the west side of the Escarpment which consists mostly of hilly, karst-like terrain with little topsoil and higher elevations and which is part of the Texas Hill Country. Located abo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$52,089 to $79,912
Round Rock, Texas area prices
were up 1.2% from a year ago