Merchant Card Customer Service Manager jobs in Rock Hill, SC

Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

Were everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

Join us on our journey for a better tomorrow.

Your Role

• Safely perform routine, preventative maintenance, and repairs on air compressors, dryers, gas generators, and ancillary equipment at customer sites and provide a complete solution for customers' industrial equipment maintenance needs.

• Safely perform routine, preventative maintenance and repairs on all brands of air compressors, dryers, gas generators, and ancillary equipment. Preventative maintenance should be conducted in accordance with the manufacturer's recommendations (with regard to schedule and scope).
• Troubleshoot and perform diagnostics on malfunctioning equipment, document root causes for malfunctions, and perform repairs as suggested by diagnostics and assessment. Prior to and following preventative maintenance and repairs, test and document the proper operating parameters of the equipment noting and reviewing any abnormalities with the customer.
• Document and discuss recommended repairs to customer's equipment to ensure maximum uptime and minimize unplanned downtime.
• Document all work performed daily using company-provided hardware and software. Completes timesheets daily in TimeClock Plus. Proficient in MAM2, updating all work orders and providing detailed visit reports to the customer with PCA (Problem, Cause, Action) as well as customer signature.
• Personal appearance is neat, clean, and tidy. The company vehicle is well-maintained, cleaned, and organized. All tools are kept clean, organized, in proper working condition, and readily available.
• Develop rapport with customers and other technicians through effective communication interpersonal skills and professionalism, Customer Pre calls are done prior to the visit.
• Provide basic tools to accomplish the job along with normal maintenance of tools and equipment.
• Display the ability to absorb a higher level of learning including VSD's, refrigeration, industrial networks, remote monitoring, and air audits. Provide a high level of customer service, responding to customer needs and working to satisfy customer expectations.
• Must be able to travel extensively and be available on short notice for emergencies.
• Serve as an ambassador for the company, promoting the Atlas Copco "Way". Learn and share knowledge, experiences, and training with teammates to increase one's own knowledge and knowledge of others.
• Display the ability to manage time accordingly. Must have the ability to work and solve problems independently. Always promote and practice proper safety procedures and the correct use of personal protective equipment.
• Work as a team sharing knowledge with colleagues and participate in on-the-job training of self and others as skills allow.
• Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-orientated image to customers.
• Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.
• Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
• Perform other duties as assigned.

To succeed, you will need

• 1-2 years of technical experience maintaining and repairing various types of Atlas Copco air compressors.
• Strong mechanical and electrical skills with demonstrated expertise in the maintenance, overhaul, and repair of a wide variety of industrial equipment, including electrical, hydraulics and/or pneumatics.
• High School Diploma or equivalent required with technical training in electrical, hydraulics, and/or pneumatics preferred.
• Must have completed at least Level 1 Air Academy training, and Level 1 or 2 training for primary equipment.
• Able to work independently with strong self-management and professionalism. Able to complete work within assigned deadlines. Computer proficiency as required for communication, research, work orders and programming various controllers. Excellent customer service and communication skills (verbal and written).
• Must be able to embrace challenges without avoiding challenging situations.
• Employees will be subject to random drug testing.
• Must be fluent in English and have a valid driver's license.
• Must be able to lift upto 50 lbs. regularly and work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling.

• Extensive travel to customer locations, including out-of-town and overnight travel. Available for possible work on evenings, weekends, and holidays.
• Travel within southern and eastern regions.

In return, we offer you

In return, we offer you

Choose your career with us!

Drive your Career, Explore Opportunities, Realize your Passion . . .

Attractive benefits Include:

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Health insurance/ Dental Insurance/ Vision insurance
• Competitive Paid time off
• Life & Disability insurance
• $35/hr - $50/hr/ hr. Salary is based on knowledge, skills, and experience. Additional technical training is provided for the most qualified candidate.

Are we a good fit?

Atlas Copco is a Swedish company. The Swedish human culture still runs through the veins of our 38,000 employees in more than 90 countries. It has a strong family feeling with a warm respect for every individual and we strive for strong diversity. We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you can develop your competencies daily. Moreover, our family work atmosphere gives you the flexibility to find an optimal balance between work and private life

City
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Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.