Merchant Card Customer Service Manager jobs in Richmond, VA

The U.S. Card Legal Group is seeking an attorney who enjoys working in a fast-paced and ever-changing legal environment to support U.S. Card Customer Resiliency. The current consumer protection and creditor's rights landscape is challenging, highly litigious, and quickly evolving. A lot is at stake and the rules are often vague. We are looking for a candidate who can join a group of results-oriented team players who are not afraid to "run to the risk" and take ownership. At the same time, we want team members who can keep a level-head and sense of humor.

Attorney Will:

• Oversee a portfolio of litigation and outside counsel's litigation practices;

• Track the ever-changing statutory and regulatory environment on the national, state, and local level to analyze trends, identify proposed changes, and potentially work with outside groups to influence decision-makers;

• Partner with other counsel and the business to support new initiatives;

• Partner with and mentor an amazing team of legal specialists to quickly identify, manage, and deal with risks; and

• Provide advice to various lines of business within Customer Resiliency.

This position will require regular interaction with outside counsel, Capital One business members, Legal Department subject matter experts, and senior line-of-business attorneys.

The Successful Candidate Will Have:

• Litigation or financial services regulatory experience

• Ability to support business partners and effectively identify risks and mitigation options

• Ability to oversee and provide direction to outside counsel

• Ability to advise in ambiguous circumstances

• Excellent verbal and written communication skills

• Excellent analytical and organizational skills

• Ability to manage and prioritize a large volume of work, including complex legal issues that may arise suddenly, with competing deadlines

• Ability and willingness to work as a team player, with comfort interacting with others across departments and job levels

• Ability to make effective, integrated decisions; and to collaborate effectively with others at all levels in the company

• Ability to work in a fast-paced, ambiguous, fluid environment with minimal supervision

Basic Qualifications:

• Juris Doctor from an accredited law school

• Active member in good standing of at least one state bar

• At least 3 years of litigation or regulatory law firm experience OR at least 3 years financial services regulatory government experience

Preferred Qualifications:

• At least 4 years of commercial litigation or regulatory law firm experience OR at least 4 years financial services regulatory government experience

• Knowledge of, and proficiency with, financial and consumer protection laws (e.g., FDCPA, FCRA, UDAAP, and state debt collection laws)

• Complex commercial litigation experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).