Merchant Card Customer Service Manager jobs in Renton, WA

Merchant Services Program Manager

Valant is a market-leading, web-based clinical EHR and Practice Management solution built exclusively for behavioral health. Our mission is to provide technology and services that connect behavioral health patients and providers, when and how they need care, with tools that improve outcomes for all.? We?re seeking enthusiastic, passionate individuals to join us as we transform the industry!

Valant is looking for an experienced Merchant Services Program Manager to help us improve and expand our Merchant Services program.

What We?re Looking For:

• You thrive in a highly collaborative environment consisting of sales, customer success, and support representatives, product owners, and finance department professionals.
• You?re organized and simultaneously comfortable with change.
• You can work independently, but also across multiple teams as you will initially be the primary owner of Valant?s new merchant onboarding program.
• You?re great interpersonally, comfortable with spreadsheets and numbers, and passionate about winning business by creating value for customers.

What You?ll Do:

• Take ownership. As primary owner of our Merchant Services program, you?ll have an opportunity to create new processes, improve existing processes, and drive growth through your own initiative.
• Become an expert. Develop and maintain a comprehensive understanding of the competitive market and how Valant?s credit card processing services offerings compare. Master the details of Valant?s integrated credit card processing software and convince customers of its value.
• Work across the customer-facing, marketing, and finance departments to develop processes that support efficient recruitment and onboarding of Valant customers to our merchant services. Partner with cross-functional teams to create resources like help articles, video content, marketing materials, etc. to keep prospective and existing customers informed of offerings.
• Work with our product team to help improve our credit card processing software to drive more value for our customers. Identify any product risks or needed enhancements and work with the product team to prepare for long-term maintenance and growth of credit card revenue.
• Work with our merchant services partners to understand the underwriting process and to continuously help improve and harmonize our software and service integration. Establish a strong vendor partnership with recurring meetings, ensuring that Valant is well supported and agreement/cost structure has been optimized. Leverage relationship to participate in revenue-driving initiatives, adopt new features, and drive price increases across customer base.
• Analyze merchant services receipts, negotiate pricing, sign up and onboard Valant customers to our Merchant Services program.
• Provide 2nd tier support for Valant customers with questions or problems with our merchant services.
• Provide reporting to the finance department and assist them with financial information flow and billing functions.
• Track and report Merchant Services program?s KPIs.

What You?ll Need:

• At least 3 years? experience with merchant onboarding to a merchant services program in which you negotiated pricing and signed up merchants.
• Understanding of merchant services pricing models.
• Ability to work collaboratively with multiple teams across an organization.
• Ability to work well with customers.
• Passion for working directly with small business owners.
• Strong analytical skills.
• Exceptional written and verbal communication skills.
• Strong Microsoft excel, word and other computer skills.
• A positive, proactive mindset combined with excellent prioritization skills.

Preferred

• Experience with Elavon Merchant Services and Payment Processing

What We Offer:

• Competitive compensation package, including 100% employer-paid medical, dental, vision premiums and HSA contributions
• Generous paid time off policy
• Bonus plans
• 401k
• The chance to drive an important industry forward through next-generation technology
• Ability to work remotely with a strong internet connection
• Salary Range for this position is $150,000 - $160,000

US Citizens and Green Card holders are encouraged to apply. We are unable to sponsor visas at this time.

This position can be 100% remote, but employees must be located in: California, Florida, Georgia, New Jersey, Oregon, South Carolina, Texas, Utah, or Washington state.