Merchant Card Customer Service Manager jobs in Racine, WI

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Card & Merchant Services Product Manager
  • Johnson Financial Group
  • Racine, WI FULL_TIME
  • Overview

    Works closely with vendors and the line of business units to drive the overall leadership and product strategy for delivering market competitive Card Based Payment & Merchant Services Collection Products to target market clients and prospects.  Besides the commercial line of business, special focus will be on increasing penetration in the retail market.  Job responsibilities include building and managing product roadmaps, ongoing product life cycle management, financial business analysis, risk assessment, and related project management efforts.  Must have a good understanding of the digital trends driving innovation in card products and merchant services.  

     

    KEY RESPONSIBILITIES

    Position Specific Responsibilities

    1. As the Manager of product management, responsible for product life cycle management including the strategy, design, project development plan, financial pricing/performance, and marketing plan for Card Based Products and Merchant Services.
    2. Responsibilities related to product management include:
      • Identify the need for new products and existing product enhancements to support target market growth and organizational goals by monitoring market trends and banking industry; Ensure products and services enhance the user experience
      • Collaborate with applicable Business Partners and Line of Business Stakeholders to determine product priorities, go-to-market strategies, features, pricing and sales effectiveness
      • Elicit, clarify and validate actual (beyond expressed desire) requirements and go-to-market-strategy with all stakeholders including IT, InfoSec, Marketing and Risk Management
      • Understand current product position vs peer banks from a competitive perspective.
      • Monitor life cycle stages and product performance based upon target market strategy and revenue/cost margin; Pursue new products and product enhancements in support of target market growth.
      • Manage vendor performance, including vendor due diligence, escalated issue resolution, participation in user groups and conferences, and new vendor selection, etc.
      • Create and maintain Product Roadmap including validation techniques, goals, dates, metrics/KPI’s, financial business case and key features/results.
      • Coordinate with Project Management (PMO) office for more complex development projects
      • Review & select vendors as appropriate in coordination with CIO office, Operations, PMO and Line of Business partners.
      • Work with Marketing to determine go-to-market strategy (especially digital marketing options) for new products & enhancements;
      • Evaluate and manage lifecycle stages and product performance of product inventory (Card Based Products, Merchant Services, Digital Channels) as they impact profitability goals, pricing and target market strategy.
    3. Manage any team members responsible for product lifecycle management and new product development and enhancements.
    4. Oversight over vendors that are providing product support and services.
    5. Define, create and maintain product penetration and key performance indicator reports.
    6. Ensure that all products are in compliance with State and Federal laws.
    7. Create and maintain training curriculum to support products and services and facilitate training sessions both internal and externally as warranted.

    JOB REQUIREMENTS – EDUCATION, KNOWLEDGE AND SKILLS

     

    • Bachelor's degree in Business or related field (or equivalent experience)
    • 7 – 10 years of relevant Card and/or Merchant Services industry experience (
    • Strong knowledge of digital trends impacting banking and card-based payment services
    • Demonstrated ability to lead, organize and manage multiple projects at once
    • Excellent verbal/written communications skills
    • Excellent interpersonal skills – ability to present ideas to associates as all levels
    • Strong decision making, analytical skills, and attention to detail
    • Ability to work in a fast-paced environment with moving deadlines
    • Ability to work independently

    Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities

     

  • 8 Days Ago

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Customer Service Specialist
  • Service Experts - Robinson
  • Waukegan, IL FULL_TIME
  • Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, sup...
  • 3 Days Ago

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Assistant Customer Service Manager
  • C&S Wholesale Grocers, Inc.
  • Racine, WI OTHER
  • Position Overview As an Office Clerk, you will use limited knowledge of office management systems and procedures to handle day to day clerical duties of assigned area. Job Description Description Sort...
  • Just Posted

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Customer Service Manager
  • Halpin Staffing Services
  • Pleasant Prairie, WI FULL_TIME
  • Job Description Product & Customer Support Manager We have a challenging and exciting opportunity for a Product and Customer Support Manager who is energetic, can multi-task and problem solve, and has...
  • 25 Days Ago

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Crystal Lake-Customer Service Manager
  • Binny's Beverage Depot
  • Crystal, IL FULL_TIME
  • DescriptionThe Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals....
  • 2 Days Ago

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Crystal Lake-Customer Service Manager
  • Binny's
  • Crystal, IL FULL_TIME
  • The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals. They are f...
  • 3 Days Ago

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0 Merchant Card Customer Service Manager jobs found in Racine, WI area

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Customer Experience Manager
  • Southern Water Services Ltd.
  • Sussex, WI
  • **Customer Experience Manager** **AutoReqID:** 8955BR **Location / Base of Work:** West Durrington, West Sussex **Descri...
  • 3/28/2024 12:00:00 AM

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Account Manager/Customer Service Rep
  • Alan Barry Consultants
  • Milwaukee, WI
  • Helping existing clients with problems Creating new businees development with other companies
  • 3/28/2024 12:00:00 AM

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STORE OPERATIONS MANAGER (CUSTOMER SERVICE)
  • Texasashley
  • Vernon Hills, IL
  • ** STORE OPERATIONS MANAGER (CUSTOMER SERVICE)** **Job Category****:** CUSTOMER SERVICE **Requisition Number****:** STOR...
  • 3/28/2024 12:00:00 AM

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Oracle EBS PL/SQL Developer
  • SYSTEGRATION INC
  • Waukegan, IL
  • Job Description Job Description ONSITE, NORTH CHICAGO!! ORACLE EBS PL/SQL DEVELOPER ESSENTIAL FUNCTIONS: Develop, test, ...
  • 3/28/2024 12:00:00 AM

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Manager, Customer Service NA - Phileo
  • Lesaffre Yeast Corporation
  • Milwaukee, WI
  • Showing 1 location **Job Details** **Description** **Basic Function** As a Customer Service Manager, you will contribute...
  • 3/27/2024 12:00:00 AM

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Chief Executive Merchant in Training (Store Manager)
  • Floor & Decor
  • Brookfield, WI
  • ** Chief Executive Merchant in Training (Store Manager)** * Brookfield, Wisconsin, 53005 **PURPOSE** At Floor & Decor we...
  • 3/25/2024 12:00:00 AM

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Data-savvy Customer Success Manager for an AI Company - US Remote
  • Thematic
  • Milwaukee, WI
  • We are looking for a data-savvy Customer Success Manager based in the US. You are passionate about data with some techni...
  • 3/24/2024 12:00:00 AM

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Oracle Database Developer
  • LHH
  • Waukegan, IL
  • ORACLE EBS PL/SQL DEVELOPER W2 contract up to $60/hr. ON-SITE - IL Waukegan zip code: 60085 Bachelor’s degree in informa...
  • 3/24/2024 12:00:00 AM

Racine (/rəˈsiːn/ rə-SEEN) is a city in and the county seat of Racine County, Wisconsin, United States. It is located on the shore of Lake Michigan at the mouth of the Root River. Racine is located 22 miles south of Milwaukee. As of the 2010 U.S. census, the city had a population of 78,860, making it the fifth-largest city in Wisconsin. Its median home price of $103,625 makes it one of the most affordable cities in Wisconsin to buy a home. In January 2017, it was rated "the most affordable place to live in the world" by the Demographia International Housing Affordability survey. Racine is th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$52,228 to $80,126
Racine, Wisconsin area prices
were up 1.8% from a year ago