Merchant Card Customer Service Manager jobs in Rhode Island

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Outbound Customer Care Advocate
  • Customer Service Providers
  • Warwick, RI FULL_TIME
  • In this role the candidate will initiate a callout to potential accountholders that are eligible for a Total Control Account (TCA). TCA's are financial accounts, that are similar to checking/saving accounts, and are interest bearing. Those that are eligible to receive a TCA are a recipient of a lump sum payout with our client, which could be from Life Insurance Policy or Retirement account. Customers have often recently lost someone close to them, a level of empathy is needed while maintaining an upbeat delivery. Associates must rely on instructions and pre-established guidelines to perform the functions of the job. Below are some common topics associates can expect to discuss with our potential customers:

    Responsibilities :

    • Clearly educate the caller on the benefits of a Total control Account and answer any questions or address any concerns the accountholder may have
    • Explain option available to access their funds
    • Offer to order a Visa Debit Card for the account

    Required Skills :

    • Live within 50 miles of our Warwick, RI office
    • Ability to work from home which includes high speed internet (500-650 kbps) and a quiet place to work that is secure. (Hotspots and use of Wifi are not allowed – high internet speed is required)
    • Able to use video during interview, coaching, and virtual training.
    • An ability to work during the hours of operation of Monday-Friday 8:30am – 5:00pm EST. These are both the training and work hours.
    • No time off planned during training.
    • Candidate needs to be organized, upbeat, empathetic, and exhibit active listening skills.
    • Requires a high school diploma or equivalent is required. 1-3 years of experience in the field or in a customer service role is preferred. Work under immediate supervision reporting to an immediate supervisor.

    Job Type: Full-time

    Salary: $19.00 - $20.00 per hour

    Benefits:

    • 401(k)
    • Dental insurance
    • Flexible schedule
    • Health insurance
    • Paid time off
    • Vision insurance

    Shift:

    • Morning shift

    Weekly day range:

    • Monday to Friday

    Work setting:

    • In-person

    Work Location: In person

  • 2 Days Ago

T
Customer service manager
  • Teknor Apex Company
  • Pawtucket, RI FULL_TIME
  • Customer Service Manager Job Category : Customer Service Requisition Number : CUSTO01467 Showing 1 location Rhode Island Teknor Apex RI Location 505 Central Ave. Pawtucket, RI 02861, USA Rhode Island ...
  • 19 Days Ago

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Customer Service Manager
  • Pinnacle Group
  • Providence, RI CONTRACTOR
  • Position: Business Account Specialist (Customer Service)Location: Providence, RI (Hybrid)Contract Duration: 12 Months contractClient is looking for a customer-facing professional who will own and mana...
  • 2 Days Ago

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Customer Service Manager
  • Ennovi Advanced Mobility Solutions Inc
  • Rumford, RI FULL_TIME
  • About Company ENNOVI, a Mobility Electrification Solutions Partner, is a world leader in designing and manufacturing customized interconnect and high-precision system solutions for electric vehicles. ...
  • 2 Days Ago

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Maintenance Customer Service Manager
  • Virginia Transportation Corp
  • Warwick, RI FULL_TIME
  • JOB TITLE: Maintenance Customer Service Manager FLSA: Exempt REPORTS TO: Assistant Director of Maintenance SUMMARY: Assist the Assistance Director of Maintenance in the oversight of all outside fleet ...
  • 3 Days Ago

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Customer Service Manager
  • Ennovi Advanced Mobility Solutions Inc
  • East Providence, RI FULL_TIME
  • About Company ENNOVI, a Mobility Electrification Solutions Partner, is a world leader in designing and manufacturing customized interconnect and high-precision system solutions for electric vehicles. ...
  • 6 Days Ago

Rhode Island (/ˌroʊd -/ (listen)), officially the State of Rhode Island and Providence Plantations, is a state in the New England region of the United States. It is the smallest state in area, the seventh least populous, the second most densely populated, and it has the longest official name of any state. Rhode Island is bordered by Connecticut to the west, Massachusetts to the north and east, and the Atlantic Ocean to the south via Rhode Island Sound and Block Island Sound. It also shares a small maritime border with New York. Providence is the state capital and most populous city in Rhode Is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$55,716 to $85,477