Merchant Card Customer Service Manager jobs in Portsmouth, VA

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Customer Service (Debit Card) - Part Time Days
  • Five Star Call Centers
  • Chesapeake, VA PART_TIME
  • We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.

    This particular project is assisting clients with inquiries on debit card incentives, orders, and balances.

    This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, and Wyoming.

    Qualifications

    • Previous 1 year customer service or customer support experience preferred
    • Previous 1 year call center or office background experience a plus
    • Basic computer skills
    • Quick learner and able to work independently
    • Type 35 words per minute accurately
    • Strong phone and verbal communication skills along with active listening
    • Must be 18 years of age
    • A background check applicable with state and federal laws will be required

    Responsibilities

    • Manage large amounts of inbound calls in a timely manner
    • Follow communication "scripts" when handling different topics
    • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
    • Access company and client resources provided to accurately handle the call
    • Seize opportunities to upsell products when they arise
    • Skillfully change from one task to another without loss of efficiency or composure
    • Be available at your desk, maintaining punctuality and attendance at all scheduled times
    • Remain positive and professional in all customer interactions
    • Flexibility to cross train as requested

    Pay & Benefits

    • Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds)
    • Work hours - Shifts between 8:00am-6:00 pm (EST) ; Work Days - Mon-Fri
    • Paid Training - typically 1 week in length from 9:00am-6:00pm (EST)
    • Status - Part Time see details below:
    • Option 1: (20-25 hours per week) Must work Monday's and 3/28/24-3/29/24 and 4/1/24-4/2/24
    • Option 2: Must work the last 4 business days of the month and the first 6 business days of the month. (10 days a month at minimum of 4 hour shifts for 40 hours per month)

    Bring Your Own Device (BYOD) - This position requires you to provide your own equipment and workspace.

    • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)

    Hardware/Software Requirements:

    • Processor: Intel® Core™ i5 5200 Series or greater
    • Memory: 8GB on Windows 8.1 / 10 64 bits
    • Screen Resolution: 1280x768 or higher, 1 monitor required (dual monitors preferred)
    • USB headset
      • Click here for an example
    • No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
    • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
    • Firewall must be enabled (Will be checked prior to allowing login to system)
    • Click her for the BYOD policy for full detailed list of requirements

    The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job. Click here to read the full description.

    NOT YOUR ORDINARY CALL CENTERᵀᴹ

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  • 3 Days Ago

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Customer Service (Debit Card) - Part Time Days
  • Five Star Call Centers
  • Remote, VA PART_TIME
  • We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high...
  • 16 Days Ago

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Customer Service Representative
  • Sanitary Linen Service, Inc.
  • Norfolk, VA PART_TIME
  • JOB DESCRIPTION Looking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers ...
  • 24 Days Ago

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CUSTOMER SERVICE MANAGER
  • All Ways Caring HomeCare
  • ELIZABETH CITY, NC FULL_TIME
  • Our Company All Ways Caring HomeCare Overview The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for...
  • 1 Month Ago

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Customer Support / Service Desk Manager
  • CompQsoft
  • Norfolk, VA FULL_TIME
  • Job Title: Customer Support / Service Desk Manager Location: Norfolk & Suffolk, VA Clearance: Active Top Secret, TS/SCI Client: Compqsoft Responsibilities: The Service Desk acts as the Enterprise's Si...
  • 24 Days Ago

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Customer Service Manager - Food Lion
  • Food Lion
  • Chesapeake, VA FULL_TIME
  • Address: USA-VA-Chesapeake-2708 Yadkin Rd Store Code: Store 01611 Front End (7227496) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1...
  • Just Posted

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0 Merchant Card Customer Service Manager jobs found in Portsmouth, VA area

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Customer Experience Manager, Fulltime, Suffolk, VA
  • Michaels Stores
  • Suffolk, VA
  • Customer Experience Manager, Fulltime, Suffolk, VA page is loaded **Customer Experience Manager, Fulltime, Suffolk, VA**...
  • 3/28/2024 12:00:00 AM

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Kitchen Manager
  • Chick-fil-A Parkway Plaza & Salem Crossing
  • Virginia Beach, VA
  • Starting pay up to $25/hour with 5+ years of restaurant manager experience and open availability Apply for more than a j...
  • 3/28/2024 12:00:00 AM

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FT Manager Customer Service (H)
  • Food Lion
  • Portsmouth, VA
  • Address: USA-VA-Portsmouth-3539 Airline Blvd. Store Code: Store 02659 Managers (2716863) Food Lion has been providing an...
  • 3/27/2024 12:00:00 AM

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FT Customer Service Leader
  • Food Lion
  • Smithfield, VA
  • Address: USA-VA-Smithfield-1941 S Church Street Store Code: Store 00849 FRONT END (7215917) Food Lion has been providing...
  • 3/27/2024 12:00:00 AM

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PT Customer Lead
  • Food Lion
  • Portsmouth, VA
  • Address: USA-VA-Portsmouth-5610 Portsmouth Blvd Store Code: Store 00206 Front End (7207395) Food Lion has been providing...
  • 3/25/2024 12:00:00 AM

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PT Customer Lead>
  • Food Lion
  • Poquoson, VA
  • Food Lion - USA-VA-Poquoson-425-A Wythe Creek Rd [Store Supervisor] As a Customer Service Leader @ Food Lion, you'll: Ov...
  • 3/25/2024 12:00:00 AM

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PT Customer Lead>
  • Food Lion
  • Smithfield, VA
  • Food Lion - USA-VA-Smithfield-1941 S Church Street [Store Supervisor] As a Customer Service Leader @ Food Lion, you'll: ...
  • 3/25/2024 12:00:00 AM

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Customer Service Specialist I - Dec. 2021 / May 2022 Grads
  • ADP, Inc.
  • Norfolk, VA
  • **Customer Service Specialist I Dec. 2021 / May 2022 Grads** Req Number: 215742 Category: Client Service Posted Date: Ja...
  • 3/24/2024 12:00:00 AM

Portsmouth is an independent city in the Commonwealth of Virginia. As of the 2010 census, the population was 95,535. It is part of the Hampton Roads metropolitan area. The Norfolk Naval Shipyard, often called the Norfolk Navy Yard, is a historic and active U.S. Navy facility that is actually located in Portsmouth rather than Norfolk; the original name "Gosport" was changed to "Norfolk" to reflect its location in what is now the former Norfolk County, Virginia. The shipyard upgrades, remodels, and repairs ships of the US Navy and is one of the few facilities in the world with the capability to ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$50,059 to $76,799
Portsmouth, Virginia area prices
were up 1.2% from a year ago