Merchant Card Customer Service Manager jobs in Pomona, CA

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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JDL - Merchant Service - Customer Representative
  • JD.com
  • City of Industry, CA FULL_TIME
  • Location: Fontana, CA/City of Industry, CA

    Job Type: Full-time Contractor Position (with possible conversion)

    Responsibilities

    1. Assisting with customer order placement (include but not limited to domestic and international orders etc.)
    2. Maintaining order status and providing customers with tracking updates as needed.
    3. Responding promptly to customer inquiries and concerns (especially for new onboarded customers)
    4. Following up with the other departments to ensure the service standards are being met (include but not limited to B2B team, warehouse operations, Account Managers, etc.)
    5. Manual operation is needed when certain functions are not supported by WMS/OMS.
    6. Helping with customers claims and following through the process
    7. Coordinating with Account Managers to generate all related paperwork and necessary information as needed.

    Qualifications

    1. Must have an associate degree, and bachelor’s degree is preferred.
    2. Intermediate MS office applications skills
    3. Strong attention to detail accuracy
    4. Ability to multi-task and to effectively adapt to changes and thrive in a stimulating, fast-pace work environment
    5. Excellent communication skills, innovative mind, Strong critical thinking
    6. Experience in data analysis, clean and process is a plus.
    7. Mandarin speaking is preferred.

    About JD.com

    JD.com is China’s largest online retailer and its biggest overall retailer, as well as the country’s biggest Internet company by revenue. JD.com sets the standard for online shopping through its commitment to quality, authenticity, and its vast product offering covering everything from fresh food and apparel to electronics and cosmetics. Its unrivalled nationwide fulfillment network provides standard same- and next-day delivery covering a population of more than 1 billion - a level of service and speed that is unmatched globally. As a technology-driven company, JD.com builds reliable and scalable platforms that bring value to partners and customers in sectors such as e-commerce, logistics, Internet finance, cloud computing and smart technology.  

    About JD Logistics

    JD Logistics, a business group under JD.com, which leverages the company’s advanced technology and logistics expertise to provide smart supply chain and logistics services to businesses across a wide range of industries. JD.com has one of the largest fulfillment infrastructure of any e-commerce company in the world. JD.com is the only e-commerce platform in the world to provide small-to-medium sized warehousing, oversized warehousing, cross border, cold chain delivery, frozen and chilled warehousing facilities, B2B and crowdsourcing logistics. We believe technology innovation can drive smart logistics. JD built the world’s first fully-automated warehouse in Shanghai, and we are currently developing our own drones delivery and automatic delivery robots.

     

    JD.com is an Equal Opportunity Employer. We do not discriminate in our employment decisions on the basis of race, sex, sexual orientation, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law.

     

  • 9 Days Ago

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Social Media Manager
  • Wild Card Creative Group
  • Los Angeles, CA FULL_TIME
  • Purpose We’re seeking an experienced Social Media Manager to support the daily management of a Top 5 beer brand's social presence. The Social Media Manager will partner closely with the Sr. Social Str...
  • 13 Days Ago

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DS Branch Manager
  • United Merchant Services
  • Los Angeles, CA FULL_TIME
  • Bluu Inc. currently seeking a Direct Sales Branch Manager for SF Bay Area. Job DescriptionResponsible for overall branch performance in accordance with company policy and procedures.Create and execute...
  • 5 Days Ago

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Merchant Relations Manager
  • Finturf
  • Glendale, CA FULL_TIME
  • Finturf is a dynamic point-of-sale company committed to revolutionizing the financing industry with innovative solutions. As we continue to expand our footprint, we are seeking a motivated and talente...
  • 13 Days Ago

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Senior Merchant Services Relationship Manager
  • Wells Fargo
  • EL SEGUNDO, CA FULL_TIME
  • At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace wh...
  • 1 Month Ago

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RISK AND UNDERWRITING MANAGER – MERCHANT SERVICES
  • Hankey Group External
  • Los Angeles, CA FULL_TIME
  • Founded in 2021, NowPay LLC is proud to be a part of the family of Hankey Group companies. With assets over $20 billion combined, the Hankey Group has a 50-year track record of being an innovator in t...
  • 1 Month Ago

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0 Merchant Card Customer Service Manager jobs found in Pomona, CA area

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Expression of Interest: Customer Success Manager
  • Fingerprint For Success
  • Los Angeles, CA
  • We are inviting professionals in high-growth industries who are thinking about their next move or looking for a new oppo...
  • 3/28/2024 12:00:00 AM

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Customer Success Manager
  • Akorbi Workforce Solutions
  • Anaheim, CA
  • Job Description Job Description We are seeking a skilled Customer Success Manager (Account management and project manage...
  • 3/28/2024 12:00:00 AM

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Customer Support Manager
  • Outdoor Lighting Manufacturing Company in Carson CA
  • Carson, CA
  • Job Description Job Description Job Overview: NLS Lighting, a family-owned commercial outdoor lighting manufacturer, is ...
  • 3/28/2024 12:00:00 AM

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Customer Success Manager
  • BIGO
  • Los Angeles, CA
  • Location: Century City, Los Angeles, US (3 days hybrid in the office) About This Role The Customer Success Manager role ...
  • 3/27/2024 12:00:00 AM

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Customer Success Manager
  • ESP Services
  • Los Angeles, CA
  • Job Description Job Description Job Summary: The role of the Customer Success Manager at Solera is a unique and dynamic ...
  • 3/27/2024 12:00:00 AM

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Manager Customer Service
  • GEODIS Group
  • Torrance, CA
  • ** Manager Customer Service** **Job Category****:** Operations **Requisition Number****:** MANAG023133 Showing 1 locatio...
  • 3/27/2024 12:00:00 AM

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Customer Service Manager
  • The Judge Group
  • Ontario, CA
  • Aspire Bakeries is a North American baking company with a leadership position in specialty frozen baked goods. Formed fr...
  • 3/25/2024 12:00:00 AM

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Customer Experience Manager
  • Tesla Motors
  • Los Angeles, CA
  • The Role Our Customer Experience Managers are seasoned retail leaders with natural charisma. In this role, you will coll...
  • 3/24/2024 12:00:00 AM

Pomona (/pəˈmoʊnə/) is a city in Los Angeles County, California, United States. Pomona is located in the Pomona Valley, between the Inland Empire and the San Gabriel Valley. As of the 2010 United States Census, the city's population was 149,058. Pomona is 30 miles (48 km) east of the Los Angeles area of Los Angeles County in the Pomona Valley, located at 34°3′39″N 117°45′21″W / 34.06083°N 117.75583°W / 34.06083; -117.75583 (34.060760, -117.755886). According to the United States Census Bureau, the city has a total area of 22.964 square miles (59.48 km2), over 99% of it land. Pomona is appro...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$59,056 to $90,601
Pomona, California area prices
were up 3.2% from a year ago