Merchant Card Customer Service Manager jobs in Oregon

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

U
Card Customer Service Advisor
  • U.S. Bank National Association
  • UNKNOWN, OR FULL_TIME
  • At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

    Job Description

    We’re seeking individuals who are personable and naturally friendly, detail-oriented, goal driven, and excellent communicators. You will work in a fast-paced environment and utilize your exceptional customer service skills. You will receive 7-weeks of paid training, designed to maximize your potential from the start of your employment.

    ** This is REMOTE ONLY in Portland, OR and Knoxville, TN **

    If you’re outside of these cities, please refer to our career site for opportunities in your area.

    Pay: $20/hour

    Start Date: April and May 2024

    Training: Monday - Friday for the first 7-weeks 9:30 am - 6:00 pm Central

    Schedule after training: 9:00 am – 5:30 pm Central

    Service Advisors are scheduled to work five days each week, including every other weekend, to include both Saturday and Sunday. Equitable days off are scheduled during the week in which a weekend shift is worked. Varying schedules starting at 10 am / 40 hours per week.

    As a Card Customer Service Advisor, you’ll provide high quality customer service by responding to telephone inquiries, requests and problems. Researches, analyzes, and provides solutions that meet the customer’s needs. The major accountabilities of this position may include: resolving customer inquiries and problems on first contact; providing customers with account information; resolving or referring billing disputes; correcting payment errors; revising fee and finance charges as appropriate; account maintenance; taking card, check or other orders; acting on lost or stolen cards/checks; and researching customer problems that could not be resolved during the initial contact.

    Responsibilities include:

    • Answer incoming calls and assist customers with questions and concerns related to their credit card accounts.
    • Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy
    • Properly diagnose customer needs and proactively educate them about the features and benefits of U.S. Bank products and services
    • Demonstrate a genuine interest in customers and ask questions to resolve the customers concern while understanding how U.S. Bank can help meet their financial needs
    • Present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first.
    • De-escalate situations involving dissatisfied customers, offering patient assistance and support
    • Guide customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
    • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

    Why Should You Apply:

    • You’re passionate and want to make a difference in people’s lives.
    • You like hands-on training to set you up for success.
    • You love interacting with customers and building loyalty.
    • You are seeking excellent training and development opportunities with higher earning potential and career advancement.
    • You want a comprehensive benefits package, including medical, dental, vision, paid vacation and holidays, tuition reimbursement, 401(k) with company match and Employer-funded Pension Plan

    Basic Qualifications
    • High school diploma or equivalent
    • Two to four years of relevant experience
    Preferred Skills/Experience
    • Good knowledge of concepts, practices, policies and procedures of banking products and services
    • Effective telephone and interpersonal skills
    • Strong problem-solving and negotiation skills
    • Ability to handle difficult customer calls
    • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
    • Ability to identify and resolve/escalate problems
    • Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

    Want to learn more about U.S. Bank?: https://youtu.be/psLU65lwUfs?si=uqHLPIS-epXS8v8Y


    Looking to brush up on your resume: Check out these tips on LinkedIn:
    https://www.linkedin.com/posts/us-bank_looking-to-brush-up-your-resume-as-a-recruiter-activity-7072663662783590400-GXeU?utm_source=share&utm_medium=member_desktop

    #CSC

    #USBOps

    If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

    Benefits:

    Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

    • Healthcare (medical, dental, vision)

    • Basic term and optional term life insurance

    • Short-term and long-term disability

    • Pregnancy disability and parental leave

    • 401(k) and employer-funded retirement plan

    • Paid vacation (from two to five weeks depending on salary grade and tenure)

    • Up to 11 paid holiday opportunities

    • Adoption assistance

    • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

    EEO is the Law

    U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

    E-Verify

    U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

    The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00 - $22.00

    U.S. Bank accepts applications for this position on an ongoing basis.
  • 3 Days Ago

C
Merchant
  • COLUMBIA GRAIN
  • Portland, OR OTHER
  • Job Details Job Location: WELLSFARGO - Portland, OR Position Type: Full-time Salary Range: Undisclosed Job Category: Business Development DescriptionOrganizational Background Columbia Grain Internatio...
  • 9 Days Ago

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Card & Payments Product Manager
  • Rogue Credit Union
  • Medford, OR FULL_TIME
  • Department: Operations & Payments Services Department Reports To: Vice President of Payment Services Classification: Exempt Supervises Direct: 0 Location: (Onsite) Medford, Oregon About Rogue Credit U...
  • 3 Days Ago

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Customer service specialist
  • Abacus Service Corporation
  • Grants Pass, OR FULL_TIME
  • Description / Comment : Job title : Customer Service Specialist Location : 557 NE Westbrook, Grants Pass, OR 97526 Pacific Time Zone 100% Onsite but possible future Hybrid Work Hours : 8am to 5pm As a...
  • Just Posted

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Manager Customer Service *Remote
  • Providence
  • Salem, OR OTHER
  • DescriptionProvidence Health Plan caregivers are not simply valued – they’re invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitmen...
  • 24 Days Ago

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Customer service manager
  • USPI
  • Remote, OR FULL_TIME
  • Position Overview : Reporting to the Director of Reimbursement, the Customer Service Manager is responsible for the oversight of all customer service teams and initiatives, including organizing, prepa...
  • Just Posted

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Customer Service Manager
  • Greenfield Store (University & Greenfield)
  • Mesa, AZ
  • 4422 E University Dr Mesa Arizona, 85205, +1 (480) 5304720 Position Description: Responsible for the oversight, leadersh...
  • 3/28/2024 12:00:00 AM

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Customer Service Manager
  • Van Buren Store (3rd Ave & Van Buren)
  • Phoenix, AZ
  • 302 W Van Buren St Phoenix Arizona, 85003, Position Description: Responsible for the oversight, leadership and achieveme...
  • 3/25/2024 12:00:00 AM

4
Customer Service Manager
  • 48th Street Store (S. 48th St & Baseline)
  • Tempe, AZ
  • 2700 W. Baseline Tempe Arizona, 85283, +1 (480) 3987649 Offered Pay: $17/hr., Position Description: Responsible for the ...
  • 3/25/2024 12:00:00 AM

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Customer Service Manager
  • South Mountain Store (19th Ave & Baseline)
  • Phoenix, AZ
  • 1980 W Baseline Rd Phoenix Arizona, 85041, +1 (602) 2163901 Pay Offered: $17/hr., Position Description: Responsible for ...
  • 3/25/2024 12:00:00 AM

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Customer Service Manager
  • Metro Store (35th Ave & Peoria)
  • Phoenix, AZ
  • 3514 W Peoria Ave Phoenix Arizona, 85029, +1 (602) 6981925 Starting Pay: $17/Hr Position Description: Responsible for th...
  • 3/21/2024 12:00:00 AM

7
Customer Service Manager
  • 7th Ave Store (7th ave & Bell Rd)
  • Phoenix, AZ
  • 17037 N 7th Ave Phoenix Arizona, 85023, +1 (602) 2163918 Position Description: Responsible for the oversight, leadership...
  • 3/14/2024 12:00:00 AM

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Customer Service Manager
  • Redesign 101 Store (101 & W Thunderbird)
  • Peoria, AZ
  • 8679 W Ludlow Dr Peoria Arizona, 85381, +1 (623) 7769045 Position Description: Responsible for the oversight, leadership...
  • 3/11/2024 12:00:00 AM

M
Customer Service Manager
  • Maricopa Store (Maricopa, Arizona)
  • Maricopa, AZ
  • 20595 North John Wayne Pkwy Maricopa Arizona, 85139, +1 (520) 3487585 Position Description: Responsible for the oversigh...
  • 3/4/2024 12:00:00 AM

Oregon (/ˈɒrɪɡən/ (listen) ORR-ih-gən) is a state in the Pacific Northwest region on the West Coast of the United States. The Columbia River delineates much of Oregon's northern boundary with Washington, while the Snake River delineates much of its eastern boundary with Idaho. The parallel 42° north delineates the southern boundary with California and Nevada. Oregon is one of only four states of the continental United States to have a coastline on the Pacific Ocean. Oregon was inhabited by many indigenous tribes before Western traders, explorers, and settlers arrived. An autonomous government ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$53,451 to $82,003