Merchant Card Customer Service Manager jobs in Oklahoma

The Card Services Manager is part of the Bank Operations leadership team and is directly responsible for several strategic pursuits, including but not limited to the support of MidFirst’s ATM network, debit card fraud prevention, debit card instant issuance, debit card technology advancement, and performance reporting and analysis.  The successful candidate will develop partnerships across lines of business to advance strategic initiatives, and will be relied upon heavily for expertise and direct service and support of MidFirst’s ATM and debit card initiatives.   

Responsibilities will include, but are not limited to, the following:

•  Providing staff members with support, direction, and coaching to ensure work quality, efficiency, and service level goals are met
•  Ensuring product and service issues are swiftly addressed and resolved
•  Analyzing performance, revenue, and cost elements to provide meaningful insight
•  Completing transactional, financial, and performance reporting in a timely fashion
•  Managing inventories associated with debit card materials
•  Supporting equipment and software associated with ATMs and debit card instant issuance
•  Ensuring compliance to applicable regulations
•  Developing strategies to minimize debit card fraud losses, including implementation of new technologies and optimization of existing tools
•  Implementing new and enhanced debit card programs and payment technologies
•  Controlling budgetary expenses
•  Developing and managing strategic partnerships with Diebold, NCR, Entrust Datacard, FIS, Visa, Loomis, and others
•  Acting as the subject matter expert for applicable systems and applications
•  Completing additional projects and assignments as directed by management

Position Requirements:

• 3-5 years related experience in banking or applicable industry, demonstrating a general understanding of the financial services industry and deposit-related laws, regulations, and best practices
• Bachelors degree; will consider candidates with commensurate experience in lieu of degree
•  Proactive approach with a growth mindset
•  Effective people management and leadership ability
•  Skill in planning, project management, and prioritization
•  Ability to manage and complete projects with minimal supervision while adhering to budget and time constraints
•  Superior analytical and problem-solving skills with strong attention to detail and data integrity
•  Ability to research complex issues, mine detailed data, and present findings in concise summary format
•  Ability to find process control shortfalls, identify corrective actions, and see that such actions are implemented
•  Skill in negotiating pricing, terms, and issue resolution with key vendors
•  Strong business software skills enabling preparation and delivery of reports, memos, summaries, and analyses at an executive level
•  Ability to understand and provide administrative support for software applications
•  Excellent oral and written communication skill

Familiarity with FIS, Visa, MasterCard, Entrust Datacard, Diebold, NCR, Business Objects, or Centrix products, software, or services is desirable