Merchant Card Customer Service Manager jobs in Norfolk, NE

Find your career at MWI Components!

At MWI Components, Customer Service is one of our Four Fundemental Drivers that is the heart of what we do. The Customer Service Manager is a Professional on our team that puts relationship building first. At the core, this role ensures that our customer service team has what they need to process orders efficiently, ensure accurate order details, respond to customer questions, and collaborate for continuous improvement.

MWI Components is a one-stop shop located in Spencer, IA that manufactures and distributes a wide variety of building products. Our customer base reaches all 50 states and Canada. Our products are found in the construction of metal-clad post frame buildings, equestrian complexes, garages, storage buildings, commercial buildings, steel frame and residential buildings.

See what MWI is about https://www.mwicomponents.com/apply

The Role:

The Customer Service Manager oversees the Customer Service Team in all aspects of the customer relationship process. This includes personnel management, employee attendance & performance, order entry process, and building outside sales representative relationships.

Responsibilities:

1. Maintaining policies, procedures and practices relating to the management of all customer service functions.

2. Manage the customer credit application process and ensure individual customer limits are set and proper supporting documentation exists (i.e. W-9, sales tax exempt certificate, etc.)

3. Prepare and analyze order entry for completion and correctness.

4. Foster and lead the daily operations of the Customer Service Team.

5. Engage the Customer Service Team to be relationship partners.

6. Schedule the Customer Service Team according to business needs.

7. Handle complex and escalated customer service issues and communicate perceived or actual future issues back to the management team.

8. Identify and implement strategies to improve quality of service, productivity and profitability.

9. Understand and effectively communicate the overall impact customer service has on revenue, retention and customer satisfaction while promoting a positive culture and staying committed to the success and well-being of MWI Components.

10. Liaise between MWI and the customer to provide the process and process information in response to inquiries, concerns, and requests about products and services.

11. Participate in cross functional teams to ensure continuous on-going improvement of processes, methods, productivity and quality, while reducing costs.

Qualifications:

• At least 3 years of supervisory/management experience with hands-on management
• Requires an associate degree in business, with 2 years of business experience OR equivalent managerial/work related experience in lieu of education background
• Proven performance in a customer service environment, with an excellent track record
• Strategic problem solving, interpersonal and team management skills
• Excellent verbal and written communication
• Excellent interpersonal and time management skills
• Is thorough and pays attention to details
• Strong sense of initiative

SEE WHAT OUR CULTURE IS ALL ABOUT! https://www.mwicomponents.com

MWI Components is an equal opportunity employer.

JOIN OUR TEAM TODAY! https://www.mwicomponents.com/apply

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person