Merchant Card Customer Service Manager jobs in Newark, OH
Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Recently Added Merchant Card Customer Service Manager jobs
Credit Card Customer Service
- Discover Financial Services
-
Albany, OH
FULL_TIME
-
Discover. A brighter future.
We offer 100% remote, combo, or on site - it’s your choice!
And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic!
Our next classes start in May of 2024.
We’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:- 10 AM - 11 AM EST (OH, DE, MD, NJ, PA)
- 8 AM - 9 AM MDT (Utah)
- 7 AM - 8 AM MST (Arizona)
What You’ll Do
Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures.
Navigates a computerized system for responding and/or troubleshooting to customer questions.
Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.
Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.
We’ll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!
How You’ll Do It
Assists over 100 customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat.
Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests.
Leverages 2 standard screens, verbatim scripts and procedures.
Utilizes multiple systems to respond to, troubleshoot and document customer inquiries.
Builds the Discover Financial brand by providing industry-leading care and innovative solutions.
Qualifications You’ll Need
Bonus Points If You Have
H.S. Diploma or GED
1 years of Customer Service experience
#INDDFS
#ZRDFS
#Remote
#BI-Remote
A credit screening may be required for some roles within Discover Home Lending.
Application Deadline: The application window for this position is anticipated to close on Mar-29-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation: The base pay for this position generally ranges between $17.00 to $18.98. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
STD, Life, LTD and AD&D
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
Learn more at MyDiscoverBenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation. - 18 Days Ago
Customer Service Representative - Part Time
- Williams-Sonoma Inc. Customer Care Centers
-
Columbus, OH
PART_TIME
- Williams-Sonoma Inc. Customer Service Representatives – Work from Home in Ohio! Now hiring part-time staff until July 2024 Why you and why us? Who are our Customer Service Representatives? They are pe...
- 27 Days Ago
CMN Specialist, Customer Service
- Medical Service Company
-
Columbus, OH
FULL_TIME
- MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70 years! MSC is a 12-Time recipient of the prestigious NorthCoast...
- 14 Days Ago
Customer Service Manager
- City of Westerville
-
Westerville, OH
FULL_TIME
- This Position is open until filled. Applications are being reviewed as they are received.Westerville is a vibrant city of more than 40,000 residents and a leader in job creation in the region. The com...
- 12 Days Ago
Assistant Customer Service Manager
- The Kroger Company Columbus Division
-
Gahanna, OH
FULL_TIME
- Company Name: Kroger StoresPosition Type: EmployeeFLSA Status: Non-Exempt Position Summary: Create an outstanding customer experience through exceptional service. Establish and maintain a safe and cle...
- 4 Days Ago
Customer Service Manager
- Confidential
-
Zanesville, OH
FULL_TIME
- A growing service company in the healthcare arena is seeking an experienced Customer Service Manager.Ideal candidate would have a Bachelor's Degree in Business, Healthcare, or similar field of study, ...
- 8 Days Ago
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0 Merchant Card Customer Service Manager jobs found in Newark, OH area
Electric Meter Installer ( Entry Level)
- UTILITY METERING SOLUTIONS
-
Delaware, OH
- Job Description Job Description UMS is seeking Electric Meter Installers. The successful candidate should be self-motiva...
- 4/18/2024 12:00:00 AM
Customer Success Manager, US REMOTE
- Samsung SDS America
-
Columbus, OH
- Samsung SDS America is currently seeking a Customer Success Manager with a passion for technology and strong customer-fa...
- 4/17/2024 12:00:00 AM
Director of Equipment & Facilities Operations
- New River Electrical Corporation
-
Granville, OH
- About the job Director of Equipment & Facilities Operations Position Summary New River Electrical is searching for an ac...
- 4/17/2024 12:00:00 AM
FT Customer Support Specialist - Work From Home>
- Stronghold
-
Newark, OH
- [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
- 4/16/2024 12:00:00 AM
Water Meter Installer (Entry Level)
- UTILITY METERING SOLUTIONS
-
Columbus, OH
- Job Description Job Description UMS is seeking experienced AMI Meter Installers. The successful candidate should be self...
- 4/15/2024 12:00:00 AM
Customer Service Representative (Columbus, Ohio)
- Hamilton Parker Company
-
Columbus, OH
- Customer Service Representative Columbus, Ohio **Customer Service Representative** Responsible for assisting Hamilton Pa...
- 4/15/2024 12:00:00 AM
HVAC TB Tech Team Lead Controls
- Johnson Controls International
-
Dublin, OH
- Our employees are the most important part of our business. Thank you for your interest in applying to new opportunities ...
- 4/15/2024 12:00:00 AM
Customer Service Representative I
- Ineos
-
Dublin, OH
- INEOS Composites US LLCINEOS Composites has an exciting opportunity for a Customer Service Representative I to join our ...
- 4/14/2024 12:00:00 AM
About Newark, Ohio
Newark is a city in and the county seat of Licking County, Ohio, United States, 33 miles (53 km) east of Columbus, at the junction of the forks of the Licking River. The estimated population was 49,423 at the 2017 census, which makes it the 16th largest city in Ohio.
It is the site of much of the Newark Earthworks, a major ancient complex built by the Hopewell culture. The Great Circle portion and additional burial mounds are located in the neighboring city of Heath, Ohio. This complex has been designated as a National Historic Landmark and is operated as a state park by the Ohio History Conne...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$51,888 to $79,605
Newark, Ohio area prices
were up 1.3% from a year ago
were up 1.3% from a year ago