Merchant Card Customer Service Manager jobs in Newark, NJ

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

M
Air Service Development Manager
  • Merchant Aviation
  • Summit, NJ FULL_TIME
  • The Merchant Aviation workplace is a diverse, inclusive, and equitable workplace where every team member feels valued, respected and included, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education or disability. We respect and recognize the importance of diverse life experiences, perspectives, backgrounds and heritages, and ensure that all voices are not just valued and heard but given an opportunity to grow and flourish.

    We prioritize providing equal opportunity for employment and advancement for all our team members, leading with and maintaining an environment of respect, tolerance and equitable treatment for all and expecting all team members to embrace these values in workplace interactions.

    The Air Service Development Manager will be responsible for:

    Aviation development activities for MAv’s clients:

            • Understand the competitive position of each airport through continuous competition benchmark, market monitoring and demand analysis;
            • Define, implement and monitor the Route Development (RD) strategy and roadmap for each airport;
            • Identify the right market opportunities which support the RD strategy and target the appropriate airlines/Tour Operator according to their network and commercial strategies (lead for all airports)
            • Prepare and present business cases towards airlines, tour operators or any relevant travel organization;
            • Together with the Head of Tourism development, identify key tourism players (tours operators, travel agents, governmental bodies) and key levers to increase inbound traffic;
            • Participate to traffic forecast studies
            • Be responsible for ASD of airports managed by Groupe ADP on the North America area
            • Support the Groupe ADP Americas office on some ad hoc analysis and projects

    Business Development role:

            • Identify and connect with potential clients, prepare proposal
            • Develop and update marketing material and offerin
            • Attend industry events and seek speaking opportunities

    Support airport community aviation development action across the MAv-ADP Team:

            • Support local Aviation Development activities and projects with ah-hoc studies or training;
            • Identify Aviation Development best practices and share knowledge and expertise with other Air Service Development teams within the Groupe

    Contribute to tools and processes development:

            • Build and maintain relevant dashboards, business cases automation, stimulation tools, travel demand reporting to deliver presentation and business cases on an industrial way and feed.

    Desired experience:

            • Engineering degree/Business school degree/MA/MSC
            • 3 to 5 years’ experience in the Airline/Airport industry or in relevant Marketing/Commercial position

    Requirements and Key skills needed:

            • Proficiency in MS Office, especially a deep proficiency of MS Excel and Power point
            • Ability to deliver commercial presentation and to wide audiences (up to C-level)
            • Analysis and data collection skills
            • Genuine interest in the airline and tourism industry
            • Aptitude in creative problem-solving
            • Fluent in English

    Other:

            • Regular domestic/International travel
          • Interested applicants are requested to submit a cover letter and resume to careers@merchantaviation.com. No phone calls please

    Equal Opportunity Statement

    The Merchant Aviation workplace is a diverse, inclusive, and equitable workplace where every team member feels valued, respected and included, whatever their gender, race, color, ethnicity, national origin, age, marital status, military status, gender identity or expression, genetic information, sexual orientation or identity, education, disability or any other category protected by federal, state and local laws We respect and recognize the importance of diverse life experiences, perspectives, backgrounds and heritages, and ensure that all voices are not just valued and heard but given an opportunity to grow and flourish. We prioritize providing equal opportunity for employment and advancement for all our team members, leading with- and maintaining an environment of respect, tolerance and equitable treatment for all and expecting all team members to embrace these values in workplace interactions.

  • 9 Days Ago

A
Customer service representative
  • American Customer Care
  • Bergen, NJ FULL_TIME
  • RESPONSIBILITIES : Handle customer inquiries and complaints Provide information about products and services Troubleshoot and resolve product / service issues and concerns Document and update customer ...
  • Just Posted

I
.Net Developer - W2
  • IT Customer Service - POST
  • Newark, NJ FULL_TIME
  • Job title: Full Stack.Net Developer Location: Newark, NJ The client is looking for a full stack .NET Web/SQL developer who can assume responsibility for developing and maintaining applications built u...
  • 5 Days Ago

A
Service Technician, Compressor Technique- Newark, NJ
  • Atlas Copco Compressors LLC -North America Customer Center
  • Newark, NJ FULL_TIME
  • Service Technician, Compressor Technique- Newark, NJ Functional area: Service Country: United States City: Newark, NJ Company name: Atlas Copco Compressors LLC Date of posting: Feb 1, 2024 Passionate ...
  • 1 Month Ago

A
Service Technician, Compressor Technique- Morristown, NJ
  • Atlas Copco Compressors LLC -North America Customer Center
  • Morristown, NJ FULL_TIME
  • Service Technician, Compressor Technique- Morristown, NJ Functional area: Service Country: United States City: Morristown, NJ Company name: Atlas Copco Compressors LLC Date of posting: Feb 1, 2024 Pas...
  • 1 Month Ago

A
Field Service Technician, Compressor Technique - Multiple Locations
  • Atlas Copco Compressors LLC -North America Customer Center
  • Jersey, NJ FULL_TIME
  • Field Service Technician, Compressor Technique - Multiple Locations Functional area: Service Country: United States City: Jersey City, NJ Company name: Atlas Copco Compressors LLC Date of posting: Jan...
  • 1 Month Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Merchant Card Customer Service Manager jobs found in Newark, NJ area

S
Customer Service Manager
  • Skin Operating, LLC
  • New York, NY
  • Job Description Job Description Specific duties and expectations for Customer Service Manager: • Interface with Salespeo...
  • 3/28/2024 12:00:00 AM

V
CUSTOMER SERVICE MANAGER
  • VALLI & VALLI USA INC
  • New York, NY
  • Job Description Job Description Job description Company Background Valli & Valli USA, a wholly-owned subsidiary of ASSA ...
  • 3/28/2024 12:00:00 AM

F
Customer Success Manager
  • Forethought
  • New York, NY
  • Founded by a team of Facebook, Dropbox, and LinkedIn alumni in 2017, Forethought is on a mission to make every touchpoin...
  • 3/28/2024 12:00:00 AM

I
Customer Success Manager
  • Impact.com
  • New York, NY
  • Our Company: The Company: At impact.com our culture is our soul. We are passionate about our people, our technology, and...
  • 3/28/2024 12:00:00 AM

C
Customer Service Manager
  • Componentcontrol
  • Red Bank, NJ
  • ** Customer Service Manager** **Job Category****:** Operations **Requisition Number****:** CUSTO01511 Showing 1 location...
  • 3/25/2024 12:00:00 AM

L
Customer Success Manager
  • LocalizeOS
  • New York, NY
  • Localize is looking for a Senior Customer Success Manager to join our rapidly growing NYC-based team to co-lead our B2B ...
  • 3/25/2024 12:00:00 AM

R
Customer Service Manager
  • Rentex Audio Visual & Computer Rentals
  • Secaucus, NJ
  • Job Description Job Description Do you want great benefits, great pay, and an opportunity for advancement with a company...
  • 3/24/2024 12:00:00 AM

B
Customer Success Manager
  • Blooming Health
  • New York, NY
  • At Blooming Health, our mission is to power healthy aging-in-place for all. Our next generation engagement platform seam...
  • 3/24/2024 12:00:00 AM

Newark (/ˈnjuːərk/,[24] locally /njʊərk/)[25] is the most populous city in the U.S. state of New Jersey and the seat of Essex County.[26] As one of the nation's major air, shipping, and rail hubs, the city had a population of 285,154 in 2017, making it the nation's 70th-most populous municipality, after being ranked 63rd in the nation in 2000. Settled in 1666 by Puritans from New Haven Colony, Newark is one of the oldest cities in the United States. Its location at the mouth of the Passaic River (where it flows into Newark Bay) has made the city's waterfront an integral part of the Port of New...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$60,182 to $92,328
Newark, New Jersey area prices
were up 1.6% from a year ago