Merchant Card Customer Service Manager jobs in Nampa, ID

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Customer Service (Debit Card) - Part Time Days
  • Five Star Call Centers
  • Remote, ID PART_TIME
  • We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.

    This particular project is assisting clients with inquiries on debit card incentives, orders, and balances. 

    This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, and Wyoming.

    Qualifications

    • Previous 1 year customer service or customer support experience preferred
    • Previous 1 year call center or office background experience a plus
    • Basic computer skills
    • Quick learner and able to work independently
    • Type 35 words per minute accurately
    • Strong phone and verbal communication skills along with active listening
    • Must be 18 years of age
    • A background check applicable with state and federal laws will be required

    Responsibilities

    • Manage large amounts of inbound calls in a timely manner
    • Follow communication "scripts" when handling different topics
    • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
    • Access company and client resources provided to accurately handle the call
    • Seize opportunities to upsell products when they arise
    • Skillfully change from one task to another without loss of efficiency or composure
    • Be available at your desk, maintaining punctuality and attendance at all scheduled times
    • Remain positive and professional in all customer interactions
    • Flexibility to cross train as requested

    Pay & Benefits

    • Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) 
    • Work hours - Shifts between 6:00am-4:00 pm (MST) ; Work Days - Mon-Fri
    • Paid Training - typically 1 week in length from 7:00am-4:00pm (MST)
    • Status - Part Time see details below:
    • Option 1: (20-25 hours per week) Must work Monday's and 3/28/24-3/29/24 and 4/1/24-4/2/24
    • Option 2: Must work the last 4 business days of the month and the first 6 business days of the month.  (10 days a month at minimum of 4 hour shifts for 40 hours per month) 

    Bring Your Own Device (BYOD) - This position requires you to provide your own equipment and workspace.  

    • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) 

    Hardware/Software Requirements:

    • Processor: Intel® Core™ i5 5200 Series or greater
    • Memory: 8GB on Windows 8.1 / 10 64 bits
    • Screen Resolution: 1280x768 or higher, 1 monitor required (dual monitors preferred)
    • USB headset
      • Click here for an example
    • No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
    • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
    • Firewall must be enabled (Will be checked prior to allowing login to system)
    • Click her for the BYOD policy for full detailed list of requirements

    The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job.  Click here to read the full description.

    NOT YOUR ORDINARY CALL CENTERᵀᴹ

  • 23 Days Ago

C
Technical Service Representative
  • Customer Engineering Services (CES) -cesservice
  • Banks, ID FULL_TIME
  • Job DescriptionJob DescriptionJoin Our Team TodayCES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect wit...
  • 2 Days Ago

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Merchant
  • The Andersons, Inc.
  • Greenleaf, ID FULL_TIME
  • For assistance on how to apply, please click here Job Description: Job Description Position Overview This position is responsible for customer account management and coordinating and executing trading...
  • 1 Day Ago

S
Merchant
  • Scandinavian Designs - Dania Furniture
  • Boise, ID FULL_TIME
  • Merchant/Category Manager Department: Buying Reports to: Director of Buying and Merchandising Position: Exempt/Salaried The Merchant will oversee and manage the essential functions of trend forecastin...
  • 3 Days Ago

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Customer Service Representative
  • US Forest Service
  • Riggins, ID FULL_TIME
  • Duties Greets visitors and responds to phone and written inquiries, which often requires an explanation in general terms of functions of the Agency to distinguish among and between functions related t...
  • 3 Days Ago

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CUSTOMER SERVICE MANAGER
  • All Ways Caring HomeCare
  • MERIDIAN, ID FULL_TIME
  • Our Company All Ways Caring HomeCare Overview Customer Service Manager focuses on efficiently meeting the needs of our clients across various lines of business. If your passion is managing and develop...
  • 23 Days Ago

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0 Merchant Card Customer Service Manager jobs found in Nampa, ID area

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Senior Commissioning Project Engineer
  • FST Technical Services
  • Boise, ID
  • FST Technical Services Commissioning (Cx) division formerly Horizon Engineering Associates, LLP is one of the leading Cx...
  • 3/28/2024 12:00:00 AM

T
Customer & Sales Service Manager FG HQ
  • The Judge Group
  • Boise, ID
  • The J.R. Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agricul...
  • 3/28/2024 12:00:00 AM

C
Water Truck Driver - IMC Nampa, ID
  • CRH Plc.
  • Nampa, ID
  • Job ID: 493869 Idaho Materials & Construction, is a CRH Company. Our purpose, commitment to the future, and formula for ...
  • 3/28/2024 12:00:00 AM

C
Water Truck Driver - IMC Nampa, ID
  • CRH
  • Nampa, ID
  • Job ID: 493869 Idaho Materials & Construction, is a CRH Company. Our purpose, commitment to the future, and formula for ...
  • 3/28/2024 12:00:00 AM

E
Online Survey Taker - Remote - Earn up to $25 per survey
  • Earn Haus
  • Nampa, ID
  • Job description We are urgently looking for people interested in taking online surveys for Fortune 500 brands. If you ar...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Wickstrom Plumbing, Heating, Cooling
  • Nampa, ID
  • Job description Customer Service Representative SUMMARY OF JOB Wickstrom Plumbing Heating & Cooling is one of the fastes...
  • 3/28/2024 12:00:00 AM

Q
FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Nampa, ID
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

A
FT Customer Support Specialist - Work From Home>
  • APFusion
  • Nampa, ID
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Support Specialist you'll: Quickl...
  • 3/27/2024 12:00:00 AM

Nampa (/ˈnæmpə/ (listen)) is the largest city of Canyon County, Idaho. The population of Nampa was 81,557 at the 2010 census and, as of 2018, is the third-most populous city in Idaho. Nampa is about 20 miles (32 km) west of Boise along Interstate 84, and six miles (10 km) west of Meridian. Nampa is the second principal city of the Boise-Nampa metropolitan area. The name "Nampa" may have come from a Shoshoni word meaning either moccasin or footprint. Nampa is located at 43°34′29″N 116°33′49″W / 43.57472°N 116.56361°W / 43.57472; -116.56361 (43.574807, -116.563559). According to the United St...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$48,978 to $75,141
Nampa, Idaho area prices
were up 2.5% from a year ago