Merchant Card Customer Service Manager jobs in Nevada

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Customer Service (Debit Card) - Part Time Days
  • Five Star Call Centers
  • Henderson, NV PART_TIME
  • We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.

    This particular project is assisting clients with inquiries on debit card incentives, orders, and balances.

    This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, and Wyoming.

    Qualifications

    • Previous 1 year customer service or customer support experience preferred
    • Previous 1 year call center or office background experience a plus
    • Basic computer skills
    • Quick learner and able to work independently
    • Type 35 words per minute accurately
    • Strong phone and verbal communication skills along with active listening
    • Must be 18 years of age
    • A background check applicable with state and federal laws will be required

    Responsibilities

    • Manage large amounts of inbound calls in a timely manner
    • Follow communication "scripts" when handling different topics
    • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
    • Access company and client resources provided to accurately handle the call
    • Seize opportunities to upsell products when they arise
    • Skillfully change from one task to another without loss of efficiency or composure
    • Be available at your desk, maintaining punctuality and attendance at all scheduled times
    • Remain positive and professional in all customer interactions
    • Flexibility to cross train as requested

    Pay & Benefits

    • Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds)
    • Work hours - Shifts between 5:00am-3:00 pm (PST) ; Work Days - Mon-Fri
    • Paid Training - typically 1 week in length from 6:00am-3:00pm (PST)
    • Status - Part Time Regular or Temporary see details below:
    • Option 1: (20-25 hours per week) Must work Monday's and 3/28/24-3/29/24 and 4/1/24-4/2/24
    • Option 2: Must work the last 4 business days of the month and the first 6 business days of the month. (10 days a month at minimum of 4 hour shifts for 40 hours per month)
    • Option 3: Work 16 hours per week, must be available to work Mondays and Tuesdays.

    Bring Your Own Device (BYOD) - This position requires you to provide your own equipment and workspace.

    • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)

    Hardware/Software Requirements:

    • Processor: Intel® Core™ i5 5200 Series or greater
    • Memory: 8GB on Windows 8.1 / 10 64 bits
    • Screen Resolution: 1280x768 or higher, 1 monitor required (dual monitors preferred)
    • USB headset
      • Click here for an example
    • No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
    • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
    • Firewall must be enabled (Will be checked prior to allowing login to system)
    • Click her for the BYOD policy for full detailed list of requirements

    The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job. Click here to read the full description.

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  • 1 Month Ago

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Customer Service Representative - Part Time
  • Williams-Sonoma Inc. Customer Care Centers
  • Las Vegas, NV PART_TIME
  • Williams-Sonoma Inc. Customer Service Representatives – Work from Home! Now hiring part-time staff until July 2024 Applicants must reside from: Alabama, Arizona, Arkansas, Colorado, Connecticut, Flori...
  • 1 Month Ago

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Customer Service Representative - Full Time
  • Williams-Sonoma Inc. Customer Care Centers
  • Las Vegas, NV FULL_TIME
  • Williams-Sonoma Inc. Customer Service Representatives – Work from Home! Now hiring Full-Time staff until July 2024 Applicants must reside from: Alabama, Arizona, Arkansas, Colorado, Connecticut, Flori...
  • 1 Month Ago

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Project Manager
  • Williams-Sonoma Inc. Customer Care Centers
  • Las Vegas, NV FULL_TIME
  • Williams-Sonoma, Inc. Project Manager Estimate start date - March 2024 About the Team The Direct to Customer Operations - Project Management team fills a vital role in the Customer Care Center and acr...
  • 2 Months Ago

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Loyalty Card Manager
  • SAHARA Las Vegas
  • Las Vegas, NV FULL_TIME
  • SAHARA LAS VEGASJOB TITLE: Loyalty Club Manager Are you motivated to Have Fun & Make Friends? We are, so if you want to feel excited on your way to work and can’t wait to be a part of Service Luxury S...
  • 25 Days Ago

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Merchant Services Outside Sales Account Manager
  • Betterpay LLC
  • Reno, NV PART_TIME,FULL_TIME
  • About UsBetterpay, LLC is a leading provider of Merchant Acquiring and Payments Solution. Our main processing partner is Paysafe.Betterpay is a Registered Independent Sales Organization registered wit...
  • 13 Days Ago

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Customer Service Manager
  • Milton Store (Flagstaff, AZ)
  • Flagstaff, AZ
  • 701 S Milton Rd Flagstaff Arizona, 86001, +1 (925) 5565123 x#208 Starting Pay: $17.00 / Hour Position Description: Respo...
  • 4/23/2024 12:00:00 AM

4
Customer Service Manager
  • 48th Street Store (S. 48th St & Baseline)
  • Tempe, AZ
  • 2700 W. Baseline Tempe Arizona, 85283, +1 (480) 3987649 Offered Pay: $17/hr., Position Description: Responsible for the ...
  • 4/22/2024 12:00:00 AM

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Customer Service Manager
  • Palisades Store (Ftn Hills & Palisades)
  • Fountain Hills, AZ
  • 13757 N Fountain Hills Blvd Fountain Hills Arizona, 85268, +1 (480) 8165002 Position Description: Responsible for the ov...
  • 4/19/2024 12:00:00 AM

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Customer Service Manager
  • El Mirage Store (Dysart & Thunderbird)
  • El Mirage, AZ
  • 13055 W Thunderbird Rd El Mirage Arizona, 85335, +1 (602) 2163905 Position Description: Responsible for the oversight, l...
  • 4/17/2024 12:00:00 AM

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Customer Service Manager
  • Prescott Valley Store (St. Rt. 69 & N. Lake Valley Rd.)
  • Prescott Valley, AZ
  • 7620 E State Route 69 Prescott Valley Arizona, 86314, +1 (928) 7175297 Position Description: Responsible for the oversig...
  • 4/16/2024 12:00:00 AM

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Customer Service Manager
  • Ray & Rural Store (Ray & Rural)
  • Chandler, AZ
  • 4949 W. Ray Rd. Chandler Arizona, 85226, +1 (480) 3987642 Position Description: Responsible for the oversight, leadershi...
  • 4/16/2024 12:00:00 AM

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Customer Service Manager
  • Warner Store (Warner & McQueen)
  • Gilbert, AZ
  • 1500 W Warner Rd Gilbert Arizona, 85233, +1 (480) 5304712 Offered Pay: $17/hr., Position Description: Responsible for th...
  • 4/1/2024 12:00:00 AM

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Customer Service Manager
  • Greenfield Store (University & Greenfield)
  • Mesa, AZ
  • 4422 E University Dr Mesa Arizona, 85205, +1 (480) 5304720 Position Description: Responsible for the oversight, leadersh...
  • 3/28/2024 12:00:00 AM

Nevada is almost entirely within the Basin and Range Province, and is broken up by many north-south mountain ranges. Most of these ranges have endorheic valleys between them, which belies the image portrayed by the term Great Basin. Much of the northern part of the state is within the Great Basin, a mild desert that experiences hot temperatures in the summer and cold temperatures in the winter. Occasionally, moisture from the Arizona Monsoon will cause summer thunderstorms; Pacific storms may blanket the area with snow. The state's highest recorded temperature was 125 °F (52 °C) in Laughlin (e...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$53,377 to $81,888