Merchant Card Customer Service Manager jobs in New Jersey

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Air Service Development Manager
  • Merchant Aviation
  • Summit, NJ FULL_TIME
  • The Merchant Aviation workplace is a diverse, inclusive, and equitable workplace where every team member feels valued, respected and included, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education or disability. We respect and recognize the importance of diverse life experiences, perspectives, backgrounds and heritages, and ensure that all voices are not just valued and heard but given an opportunity to grow and flourish.

    We prioritize providing equal opportunity for employment and advancement for all our team members, leading with and maintaining an environment of respect, tolerance and equitable treatment for all and expecting all team members to embrace these values in workplace interactions.

    The Air Service Development Manager will be responsible for:

    Aviation development activities for MAv’s clients:

            • Understand the competitive position of each airport through continuous competition benchmark, market monitoring and demand analysis;
            • Define, implement and monitor the Route Development (RD) strategy and roadmap for each airport;
            • Identify the right market opportunities which support the RD strategy and target the appropriate airlines/Tour Operator according to their network and commercial strategies (lead for all airports)
            • Prepare and present business cases towards airlines, tour operators or any relevant travel organization;
            • Together with the Head of Tourism development, identify key tourism players (tours operators, travel agents, governmental bodies) and key levers to increase inbound traffic;
            • Participate to traffic forecast studies
            • Be responsible for ASD of airports managed by Groupe ADP on the North America area
            • Support the Groupe ADP Americas office on some ad hoc analysis and projects

    Business Development role:

            • Identify and connect with potential clients, prepare proposal
            • Develop and update marketing material and offerin
            • Attend industry events and seek speaking opportunities

    Support airport community aviation development action across the MAv-ADP Team:

            • Support local Aviation Development activities and projects with ah-hoc studies or training;
            • Identify Aviation Development best practices and share knowledge and expertise with other Air Service Development teams within the Groupe

    Contribute to tools and processes development:

            • Build and maintain relevant dashboards, business cases automation, stimulation tools, travel demand reporting to deliver presentation and business cases on an industrial way and feed.

    Desired experience:

            • Engineering degree/Business school degree/MA/MSC
            • 3 to 5 years’ experience in the Airline/Airport industry or in relevant Marketing/Commercial position

    Requirements and Key skills needed:

            • Proficiency in MS Office, especially a deep proficiency of MS Excel and Power point
            • Ability to deliver commercial presentation and to wide audiences (up to C-level)
            • Analysis and data collection skills
            • Genuine interest in the airline and tourism industry
            • Aptitude in creative problem-solving
            • Fluent in English

    Other:

            • Regular domestic/International travel
          • Interested applicants are requested to submit a cover letter and resume to careers@merchantaviation.com. No phone calls please

    Equal Opportunity Statement

    The Merchant Aviation workplace is a diverse, inclusive, and equitable workplace where every team member feels valued, respected and included, whatever their gender, race, color, ethnicity, national origin, age, marital status, military status, gender identity or expression, genetic information, sexual orientation or identity, education, disability or any other category protected by federal, state and local laws We respect and recognize the importance of diverse life experiences, perspectives, backgrounds and heritages, and ensure that all voices are not just valued and heard but given an opportunity to grow and flourish. We prioritize providing equal opportunity for employment and advancement for all our team members, leading with- and maintaining an environment of respect, tolerance and equitable treatment for all and expecting all team members to embrace these values in workplace interactions.

  • 9 Days Ago

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JDL - Merchant Service - Customer Specialist
  • JD.com
  • Edison, NJ FULL_TIME
  • Location: Piscataway, NJ / Perth Amboy, NJ / Edison, NJ Job Type: Full Time Responsibilities Assisting with customer order placement (include but not limited to domestic and international orders etc.)...
  • 10 Days Ago

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Customer service representative
  • American Customer Care
  • Bergen, NJ FULL_TIME
  • RESPONSIBILITIES : Handle customer inquiries and complaints Provide information about products and services Troubleshoot and resolve product / service issues and concerns Document and update customer ...
  • Just Posted

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Business Systems Consultant
  • IT Customer Service - POST
  • Trenton, NJ CONTRACTOR
  • Need a BA with Help Desk, Customer Service, Analysis, and Testing experience to work in a Help Desk support role to work on provisioning user access to Judiciary applications.Position is Hybrid; 2 Day...
  • 3 Days Ago

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.Net Developer - W2
  • IT Customer Service - POST
  • Newark, NJ FULL_TIME
  • Job title: Full Stack.Net Developer Location: Newark, NJ The client is looking for a full stack .NET Web/SQL developer who can assume responsibility for developing and maintaining applications built u...
  • 5 Days Ago

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JD Logistics - Senior Account Manager - Merchant Service
  • JD.com
  • Perth Amboy, NJ FULL_TIME
  • Location: Perth Amboy, New Jersey Job Type: Full-time Job Description Responsibilities: Ensure successful on-boarding of new customers by coordinating with operations, planning, sales and other teams ...
  • 16 Days Ago

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Customer Service Manager
  • Greenfield Store (University & Greenfield)
  • Mesa, AZ
  • 4422 E University Dr Mesa Arizona, 85205, +1 (480) 5304720 Position Description: Responsible for the oversight, leadersh...
  • 3/28/2024 12:00:00 AM

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Customer Service Manager
  • Van Buren Store (3rd Ave & Van Buren)
  • Phoenix, AZ
  • 302 W Van Buren St Phoenix Arizona, 85003, Position Description: Responsible for the oversight, leadership and achieveme...
  • 3/25/2024 12:00:00 AM

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Customer Service Manager
  • 48th Street Store (S. 48th St & Baseline)
  • Tempe, AZ
  • 2700 W. Baseline Tempe Arizona, 85283, +1 (480) 3987649 Offered Pay: $17/hr., Position Description: Responsible for the ...
  • 3/25/2024 12:00:00 AM

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Customer Service Manager
  • South Mountain Store (19th Ave & Baseline)
  • Phoenix, AZ
  • 1980 W Baseline Rd Phoenix Arizona, 85041, +1 (602) 2163901 Pay Offered: $17/hr., Position Description: Responsible for ...
  • 3/25/2024 12:00:00 AM

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Customer Service Manager
  • Metro Store (35th Ave & Peoria)
  • Phoenix, AZ
  • 3514 W Peoria Ave Phoenix Arizona, 85029, +1 (602) 6981925 Starting Pay: $17/Hr Position Description: Responsible for th...
  • 3/21/2024 12:00:00 AM

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Customer Service Manager
  • 7th Ave Store (7th ave & Bell Rd)
  • Phoenix, AZ
  • 17037 N 7th Ave Phoenix Arizona, 85023, +1 (602) 2163918 Position Description: Responsible for the oversight, leadership...
  • 3/14/2024 12:00:00 AM

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Customer Service Manager
  • Redesign 101 Store (101 & W Thunderbird)
  • Peoria, AZ
  • 8679 W Ludlow Dr Peoria Arizona, 85381, +1 (623) 7769045 Position Description: Responsible for the oversight, leadership...
  • 3/11/2024 12:00:00 AM

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Customer Service Manager
  • Maricopa Store (Maricopa, Arizona)
  • Maricopa, AZ
  • 20595 North John Wayne Pkwy Maricopa Arizona, 85139, +1 (520) 3487585 Position Description: Responsible for the oversigh...
  • 3/4/2024 12:00:00 AM

New Jersey is bordered on the north and northeast by New York (parts of which are across the Hudson River, Upper New York Bay, the Kill Van Kull, Newark Bay, and the Arthur Kill); on the east by the Atlantic Ocean; on the southwest by Delaware across Delaware Bay; and on the west by Pennsylvania across the Delaware River. New Jersey is often broadly divided into three geographic regions: North Jersey, Central Jersey, and South Jersey. Some New Jersey residents do not consider Central Jersey a region in its own right, but others believe it is a separate geographic and cultural area from the Nor...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$58,528 to $89,792