Merchant Card Customer Service Manager jobs in Myrtle Beach, SC

Job Introduction

Card Factory is the UK’s leading specialist retailer of greetings cards and gifts with over one thousand stores across the UK and Ireland.

In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer.

We are looking for someone equally enthusiastic about celebrations as we are to join us as a Head of Retail covering southern territories for the UK.

About the Role

As a Head of Retail, you’ll lead a team of Regional Managers to deliver the strategic, commercial, and operational plan and sales for your division.

With a focus on customer service, delivering results on plan and in the budget, you’ll also be a role model for our leadership behaviours and Company values.

As Head of Retail you’ll oversee 300-400 stores, with a team of around 2,000 colleagues.

Role Responsibility

• Delivering commercial growth within the division’s existing store estate, with a focus on customer experience and colleague development;
• Contribute to the formulation of the retail strategy, and lead the team to operationalise this consistently across the business;
• Coach, motivate, and engage a large sales team to deliver the operational plan;
• Proactively manage talent, creating a high performance and development culture;

Accountable for full audit compliance across the division, including H&S, loss prevention, people and pay.

The Ideal Candidate

Experience working as a senior leader in a large or multi-site omnichannel retailer is essential

Ability to influence colleagues and work collaboratively

Excellent written and verbal communication skills

Strong commercial and analytical skills

Customer-focused approach

An engaging, motivating, and inspiring leader, who coaches colleagues to reach full potential

About the Company

In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer.

This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.

Benefits

• 25% Card Factory colleague discount in-store and online
• Save As You Earn scheme
• Financial Wellbeing Support Financial Education Tools Salary Advance
• Seasonal incentive schemes
• Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
• Discounted gym membership and mobile phone contracts
• Discounts across 100’s of UK retailers
• Employee Assistance Programme access to tools to support mental, physical, and financial wellbeing
• Enhanced Family leave

Last updated : 2024-05-04