Merchant Card Customer Service Manager jobs in Marietta, GA

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Customer Service Representative/Assistant Manager
  • SERVICE LOAN COMPANY
  • Conyers, GA FULL_TIME
  • Assistant Manager/Customer Service Representative
    Assistant Manager/Customer Service
    Job Description for Assistant Manager

    Classification: Nonexempt under the Fair Labor Standards Act

    Purpose: Assist Manager in maintaining a well-run and profitable office.

    Principle Functions of Job:

    Reasonable accommodations may be made to enable individuals with disabilities to perform the functions and duties of this job.

    Under the direction of the manager, is responsible for performing the following:

    Applying office lending and collection practices in accordance with state and federal regulations as well as Company policy.

    Actively providing and ensuring superior customer service with an emphasis on customer retention by showing patience, courtesy and respect.

    Observing established Company policies and procedures.

    Duties of Job:

    Obtain and verify application information of individuals applying for a loan. Assist with maintaining customer files, and daily paperwork. Comply with all State and Federal regulations as well as Company Policies.

    Processes payments and maintains up-to-date customer information in the computer system.

    Helps office reach daily and monthly performance goals by consistently offering renewals and selling referrals.

    Communicate (by phone ) with delinquent to resolve delinquency. Trace debtors who change residence without notifying creditors to evade payment of bills (skips.)

    Maintain individual (balanced) cash drawer> Prepare, proof and make daily bank deposit(s).

    Perform training exercises, including taking time to become knowledgeable of the Training Guide and Operations Manual.

    Sort and distribute all incoming mail.

    Assist in maintaining the cleanliness and organization of the office.

    Requirements of job:

    Has the ability and desire to quickly learn new job-related information.

    Works well with other people.

    Takes time to help coworkers, customers and others.

    Open to guidance.

    Working knowledge of various office equipment, including calculator, scanner, and computer system.

    Demonstrate flexibility in regards to scheduling and assignments.

    Be willing to spend time in advanced training programs designated by the Manager and/or Supervisor.

    No issues in working beyond 40 hours per week when needed and occasional Saturdays.

    Maintain reliable transportation and insurance coverage for use on job. Must also have a valid driver’s license and maintain a clean driving record.

    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Work Environment

    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

    Job Type: Full-time

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Shift:

    • 10 hour shift
    • 8 hour shift
    • Day shift

    Weekly day range:

    • Monday to Friday

    Work Location: In person

  • 25 Days Ago

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Customer Service Manager Refreshment Services
  • Five Star Food Service, Inc.
  • Tucker, GA FULL_TIME
  • The Customer Service Manager acts on behalf of the Company and is responsible for developing strategic customer relationships that promote retention and loyalty in an assigned Division/Region. The CSM...
  • 7 Days Ago

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Assistant Manager - Merchant's Walk
  • Athleta
  • Marietta, GA FULL_TIME
  • About the RoleIn this role, you will set the tone for the store team and help bring our brand to life for our customers and employees. Your leadership role is critical in supporting the execution of t...
  • 7 Days Ago

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Merchant
  • Pepsi Beverages Company
  • Gainesville, GA FULL_TIME
  • Great Pay. Great Benefits. Growth Opportunities. Rt. 306 Cumming / Dawsonville / West Gainesville Sunday- Thursday work week Target Pay of $59,990.00 Benefits Medical, vision and dental Company-provid...
  • 1 Month Ago

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Lead Digital Product Manager, Merchant Servicing and Operations
  • Wells Fargo
  • Atlanta, GA FULL_TIME
  • About this role: Wells Fargo is seeking a Lead Digital Product Manager to support the Account Servicing Operations Product area on the Merchant Services Business Transformation Team as part of Consume...
  • 21 Days Ago

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Merchant Services Outside Sales Account Manager
  • Betterpay LLC
  • Atlanta, GA PART_TIME,FULL_TIME
  • About Us Betterpay, LLC is a leading provider of Merchant Acquiring and Payments Solution. Our main processing partner is Paysafe. Betterpay is a Registered Independent Sales Organization registered w...
  • 2 Days Ago

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0 Merchant Card Customer Service Manager jobs found in Marietta, GA area

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Customer Success Manager
  • MintLeads
  • Atlanta, GA
  • Role Summary As a Customer Success Manager you will be the primary owner of our customer relationships. You will be prov...
  • 3/29/2024 12:00:00 AM

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Customer Service Manager - International Freight Operations
  • PrideStaff - Atlanta (South)
  • Forest Park, GA
  • Job Description Job Description Customer Service Manager - International Freight Operations Location: Forest Park, Ga Sh...
  • 3/29/2024 12:00:00 AM

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Warehouse & Customer Service Manager
  • Confidential
  • Alpharetta, GA
  • Job Description Job Description Responsibilities: Leadership and Team Management: Lead, mentor, and motivate a team of w...
  • 3/28/2024 12:00:00 AM

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Customer Success Manager (KOLO)
  • Koch Industries
  • Atlanta, GA
  • Your Job Georgia-Pacific is seeking a qualified professional to join our GP PRO Connected Solutions team for the role of...
  • 3/28/2024 12:00:00 AM

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Customer Success Manager
  • Executive Integrity | B Corp™
  • Atlanta, GA
  • Job Title: Customer Success Manager, North America Location: Preferred in Atlanta, GA; remote positions available within...
  • 3/27/2024 12:00:00 AM

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Customer Service Manager
  • PowerSecure, Inc.
  • Canton, GA
  • Job Description Job Description Position Summary: The Customer Service Manager position is responsible for day-to-day ac...
  • 3/27/2024 12:00:00 AM

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Customer Success Manager
  • MessageGears
  • Atlanta, GA
  • MessageGears is the first and only customer marketing platform that connects directly to our customer's enterprise data ...
  • 3/27/2024 12:00:00 AM

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Customer Support Manager (Triib/Studio)
  • Xplor Technologies, LLC
  • Atlanta, GA
  • **Customer Support Manager (Triib/Studio)** * Atlanta, GA, USA * Employees can work remotely * Full-time * Role type: Pe...
  • 3/25/2024 12:00:00 AM

Marietta is located in central Cobb County, Georgia, United States, and is the county's seat and largest city. As of the 2010 census, the city had a total population of 56,579. The 2017 estimate is 61,048, making it one of Atlanta's largest suburbs. Marietta is the fourth largest of the principal cities (by population) of the Atlanta metropolitan statistical area. Marietta is located near the center of Cobb County, between Kennesaw to the northwest and Smyrna to the southeast. U.S. Route 41 and State Route 3 run through the city northeast of downtown as Cobb Parkway, and Interstate 75 runs par...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$52,068 to $79,881
Marietta, Georgia area prices
were up 1.4% from a year ago